LaFayette Ford & LaFayette Lincoln

I had an issue from the time I set an appointment.My window would not come back up is the reason I set an appointment.Which required urgent fixing because I can’t keep my car out in the elements with a window would not come back up is the reason I set an appointment.Which required urgent fixing because I can’t keep my car out in the elements with a broken window. Sad that I had to Inform them of this and beg the receptionist to check and see if there was a sooner appointment which I called Dailey leading up to my appointment to see.So sad that I had to take the initiative and she seemed to not care even laughing at one time about me calling again.No empathy or sympathy at all. I then drop my car off and was assured that my request would be honored that if my car needed a part that I can take it home until part came in. I had to call the service person @1:30p.m because it was getting late and I had not received a call from you all.My appointment was at 7:30a.m that day.The Agent told me that during the process my window was dropped and shattered so the window and all attachments had to be replaced.Your agent could not give me details as to what happened and what needed to be repaired and how long the shipment of another window would be..he placed me on hold to ask the person fixing my car and still could not give a time. The manager was gone for the day so no help there.He placed me on hold and I was transferred to his voicemail 2 times then call dropped.I would call back and get cold transferred without being told.Rude !! Your company was everything but professional! Full of excuses but no resolutions I had to wait until the next day to speak with the manager which she claimed no one told her about this Selina that was going on in her dept..She finally explained what happened and that they would not expect the window to be shipped for up to 2weeks so they came to the resolution of taking one from a new vehicle on the lot.. I was not disappointed with you all dropping my window because we are imperfect and make mistakes..I was disappointed in the way you all choose to handle it and treat me as if it was my fault and lack of any information for me when my car was in your procession. I have never had this kind of treatment from you all. Worse Customer service experience!! More

I was completely satisfied with my whole experience , especially the way the service advisor Michelle Legette kept me up to date on everything going on with my car. Michelle was nice but business and hel especially the way the service advisor Michelle Legette kept me up to date on everything going on with my car. Michelle was nice but business and helped me understand what happened to my car and what it would take to fix it and i really appreciated that. JMSURLES More

Always courteous and knowledgeable. I never go anywhere else to buy or service. I have been using Lafayette Ford for over 15 years. No one else can do as well. else to buy or service. I have been using Lafayette Ford for over 15 years. No one else can do as well. More

Consistently one of the best dealerships in the area to work with. Excellent customer service by the sales team, finance, and service department. Some of the other dealerships in town could use some less work with. Excellent customer service by the sales team, finance, and service department. Some of the other dealerships in town could use some lessons in customer service from Lafayette Ford. I would not hesitate to purchase another vehicle from the dealership. They work very hard to earn and keep your business. More

Collected a nail in my right rear tire. Technician pulled nail and plugged/patched hole in a timely manner. I could not ask for more. nail and plugged/patched hole in a timely manner. I could not ask for more. More

got me in- the staff was excellent and honest in setting expectation and delivered everything as promised . thanks for your service. John the tech was most excellent expectation and delivered everything as promised . thanks for your service. John the tech was most excellent More

Had great service, was kept abreast of what they were doing thru out the service. doing thru out the service. More

Best dealership in town. Want satisfaction guaranteed. Visit the dealership ask for Christian Lavelle he will work hard for you the buyer. Very professional will keep you informed through the entire proce Visit the dealership ask for Christian Lavelle he will work hard for you the buyer. Very professional will keep you informed through the entire process. He will meet and greet you at the door and as you leave the dealership he will be by your side shake your hand with a smile because he knows he worked hard for you the customer that is what he does he takes pride and n his job. The facilities are clean the entire staff are full of positivity vibes. You are treated as family. Most important there are no long waits at all. Are you in the market for a New or used vehicle? Stop by at Lafayette Ford ask for Christian Lavelle the best in the business. Feel the experience for yourself you will leave with a great satisfaction. Christian thank you for all your help and professionalism may God continue to bless you and your family. May God bless the entire staff and their families. More

We bought our Mustang Mach E here with great price and interest rate. The dealership is very friendly and helpful. We highly recommend to everybody needs a car. interest rate. The dealership is very friendly and helpful. We highly recommend to everybody needs a car. More

This was our first time buying from Lafayette Ford but it won’t be our last. Everyone we had dealings with were super nice and courteous. A special thanks to Christian for his efforts on our deal. Thanks, St won’t be our last. Everyone we had dealings with were super nice and courteous. A special thanks to Christian for his efforts on our deal. Thanks, Stacy More