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LaFayette Ford & LaFayette Lincoln

Fayetteville, NC

4.7
389 Reviews

5202 Raeford Road

Fayetteville, NC

28304

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Showing 389 reviews

March 22, 2021

Had a great experience at the dealership. Everyone was very helpful in getting my needs met. This is a great dealership and I will always shop at Lafayette. More

by lchandler47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Bullard
Mar 23, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We're glad to hear you had a great experience at our dealership! Thank you for the 5-star rating and awesome review!

March 22, 2021

The works service has increased in price from $49.00 to $78.00!!! I have always changed my own oil and serviced my vehicles. $49.00 plus the $5 tax was a reasonable price for the works service, but the add More

by Waltccc4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcie
Mar 24, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We are sorry to hear your were disappointed with your service experience at our Quick Lane tire & Auto Center. We want to ensure our customers receive the best during their service appointments and due to an increase in the cost of materials needed to complete The Works, we unfortunately had to adjust our pricing. If you have any further questions, please do not hesitate to reach out to our General Manager, Rusty, at (910)-424-0281 ext. 3361. Thank you!

Mar 24, 2021 -

Waltccc4 responded

I actually used points that was awarded last year for the works service, because I'm an essential worker. At that time I had just had my vehicle serviced. The points would have covered the previous cost, so I paid the difference. Almost $30.00 additional in cost for oil is a little too much and that service is no a value to me.

March 08, 2021

I asked for the works service package which used to be $49. and is still advertised at $49 at other local dealer. I got screwed at $78!!!! Guess what? I will not go back!!! More

by Fusion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashier
Mar 10, 2021 -

LaFayette Ford & LaFayette Lincoln responded

A 2-star experience is not what we expect for our customers! We would like to learn more about what happened during your visit to try and make things right. Please give our General Manager, Rusty, a call at 910-424-0281 ext. 3361 at your earliest convenience. Thank you!

March 04, 2021

The 2 ladies in the service department quick lane (sisters) consistently are exceptional in their genuine customer service. That is the reason I come back with my truck for the past 7 years. They tre More

by Peters.rick55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot namessisters quick lane
Mar 04, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Peters.rick55, we're happy to hear you've had such great experiences with our Quick Lane staff! We appreciate your excellent review and hope you have a great day!

February 20, 2021

Great service, made the purchase in a timely manner. The employees are very Professional and courteous!!! I always buy my vehicles from LaFayette Ford, this is my 8th vehicle brought throughout the years fr More

by micnoble1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Lucas
Feb 22, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you for leaving such a great review and high star rating. We hope you enjoy your new vehicle!

February 19, 2021

Brought my Ford F-250 to Lafayette on short notice and they were very accommodating very pleasant to deal with and got me in and out in no time I would surely recommend Lafayette to any of my friends and More

by Lrsgc06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry
Feb 19, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We are happy we could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 20, 2021 -

Lrsgc06 responded

Thank you and keep up the good work

February 13, 2021

I went in not knowing what to expect but I was truly satisfied with the customer service. Everyone was helpful and even stayed late to complete my purchase. Top notch. David Fraire was extremely friendl More

by Rjles7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fraire
Feb 15, 2021 -

LaFayette Ford & LaFayette Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! Rjles7, thank you for your kind words and congratulations on your new vehicle!

February 12, 2021

The dealership made sure I had something to drive when I had to turn in my 2020 Explore ST that is what made it better taking care of their customers is why I like Lafayette Ford. More

by clayhouse0229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Watkins
Feb 15, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We are happy we could make your experience with our Service Department a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

February 02, 2021

Best car buying experience ever. I needed a car asap. Went online to apply for a loan, within a matter of minutes, Jennie called me. She had me approved and in a vehicle less than 8 hours. She really w More

by Douglasdeirdre533
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennie
Feb 02, 2021 -

LaFayette Ford & LaFayette Lincoln responded

Thank you so much for your excellent review and recommendation! We're glad to hear Jennie was so helpful during your car buying experience! From all of us at LaFayette Ford, thank you for your business and we hope to see you back for your first oil change!

January 18, 2021

Outstanding service and reliability. The personnel at Lafayette Ford Lincoln are true professionals and can be trusted to go the extra mile to insure the service provided is truly the best. More

by ENGFAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie and Josh
Jan 19, 2021 -

LaFayette Ford & LaFayette Lincoln responded

We appreciate all of your kind words and for trusting us to service your vehicle. Thank you for your excellent review and for being a LaFayette Ford Lincoln customer!

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