LaFayette Ford & LaFayette Lincoln

Poor Service and Issue after Issue Took my car in on 12/11 with an issue I had been having for months and for recalls. Upon picking up my vehicle, the issue returned but Ford could not Took my car in on 12/11 with an issue I had been having for months and for recalls. Upon picking up my vehicle, the issue returned but Ford could not get my vehicle back in until after the new year on the 3rd. After several attempts, I was unable to reach who I was assigned, Laura. Upon taking my car in on the 3rd, Ford gave me a loaner in which I would not have to return until the 17th. I thought this meant Ford would take their time this time and really make sure they fixed the issue. After less than 3 hours of looking at my vehicle, James (the mechanic) believed that he had yet again magically fixed it after reassuring me that I would be taken care of. Upon returning the loaner after less than 24 hours, the issue returned. I tried reaching out to the manager, Loretta, and to the mechanic, but neither could be reached. Would not recommend this location if you want quick and friendly service or the job done right. I am now out of a hefty diagnostic fee as well as time and gas of driving all the way out to this particular location. Will be taking my car elsewhere. More

My new Edge It was great experience. All I had to do was sign and go. Everyone was very nice and helpful. I would recommend this dealership to everyone. It was great experience. All I had to do was sign and go. Everyone was very nice and helpful. I would recommend this dealership to everyone. More

Fast, Friendly, Flexible!! After shopping around for 3 weeks and dealing with pushy & distrustful salespeople, working with Amber A. was like a breath of fresh air. Both she an After shopping around for 3 weeks and dealing with pushy & distrustful salespeople, working with Amber A. was like a breath of fresh air. Both she and Annette B. in Finance were friendly, honest and transparent. I drove 125 miles one-way to do buy a Ranger there and would gladly do so again. Highly Recommend !!!! More

All departments are A+! We drive in from out of town to get any service repairs done. What to make sure it’s done by the best. get any service repairs done. What to make sure it’s done by the best. More

They did not fix the problem that was reported. I have to return the car for a second time as they did not address or fix the presented problem. After this visit there will be no more. I have to return the car for a second time as they did not address or fix the presented problem. After this visit there will be no more. More

Quick lane should not use the word “quick.” It is a real actively well managed lane for simple maintenance. The staff is good. The management needs to change the system or change the name of the service. actively well managed lane for simple maintenance. The staff is good. The management needs to change the system or change the name of the service. More

Always a wonderful experience. Been working with Mr. Pinto and Bobby Freeman for about 8 years. Efficient, respectful, and most importantly professional. We are like Family!! Pinto and Bobby Freeman for about 8 years. Efficient, respectful, and most importantly professional. We are like Family!! More

They took almost 4 hours to do an oil change and balance 4 tires. They try to "hustle" everyone for more money. So, they never know when they can start your project, or when it will be done. When they are 4 tires. They try to "hustle" everyone for more money. So, they never know when they can start your project, or when it will be done. When they are super busy, they need to let up on the $1,000 oil changes. More

outstanding Will not take the truck any where but Lafayette Ford to be serviced. Your open on Saturdays a big plus with my work hours. A nice lounge for do Will not take the truck any where but Lafayette Ford to be serviced. Your open on Saturdays a big plus with my work hours. A nice lounge for down time while waiting on truck. More

Excellent service from service department The service department is top notch, they listen to the customers needs even when it does not apply to there department directly. They go above and be The service department is top notch, they listen to the customers needs even when it does not apply to there department directly. They go above and beyond to service there customer, and to resolve any issues that arise. They have outstanding customer service skills. More