LaFayette Ford & LaFayette Lincoln

Our experience with Lafayette Ford Service department was delightful. We were welcome with excellent courtesy, informative information concerning vehicle being diagnosed and contacting us before any extra w delightful. We were welcome with excellent courtesy, informative information concerning vehicle being diagnosed and contacting us before any extra work needed on our vehicle. Thank you Mr. Joseph (Joe). More

Friendly and helpful staff. Careful service. Big selection of cars, especially certified pre owned vehicles. Careful service. Big selection of cars, especially certified pre owned vehicles. More

I wanted to take a moment to share my recent car-buying experience at Layfayette Ford. It was hands down one of the smoothest experiences I’ve had in a long time. The entire staff was incredibly friendly a experience at Layfayette Ford. It was hands down one of the smoothest experiences I’ve had in a long time. The entire staff was incredibly friendly and professional, making the process enjoyable from start to finish. A special shout-out goes to Marcus Cummings, the salesman who assisted me. Marcus went above and beyond to ensure that all my needs and concerns were thoroughly addressed. He paid special attention to everything I had to say, which made me feel valued as a customer. Thanks to Marcus and the team at Layfayette Ford, I drove away feeling very satisfied with my purchase. I genuinely appreciate the excellent service I received and would highly recommend Layfayette Ford to anyone in the market for a new vehicle. More

Very dissatisfied with service each time I have taken car in for service. Communication within the employees what is going on with my vehicle is terrible!! Can’t get answers right away.Twice I had to ask for in for service. Communication within the employees what is going on with my vehicle is terrible!! Can’t get answers right away.Twice I had to ask for loaner to drive because they were keeping my car for several days. They said we don’t usually do loaners. That was very unacceptable!! When I did get loaner it was FIFlTHY !!! Full of animal hair!! When I mentioned it to the individual the response was THAT ISN’T MY JOB!! When I took car for recall they told me they would pick car up and return same day. At end of day I had to call and see where my car would be returned. They had no drivers when it was to be returned. I explained I had two appointments and needed a car. I feel that you should not schedule appointment for a customer if you can give them great customer service!! This will keep me from buying another Ford vehicle. Always remember word of mouth is the best advertisement!! More

This rating is for the quicklane and service department, not sales. I have always had a great experience with quicklane and the service department. They keep my 2012 Ford F150 in great shape. It is a g not sales. I have always had a great experience with quicklane and the service department. They keep my 2012 Ford F150 in great shape. It is a good thing they do because for the last several years I could not afford to buy a new F150 because they had been elevated to the level of paying for a house every month. I was a 43 year Ford only customer that was being told that not only would I have to pay the sticker price, but that Ford HQ's would let them do no deals on the price. So I started looking around. Liked the looks of the Jeep Gladiator and went to test drive at a local dealer. I had only gone to test drive, but the sales manager offered me a deal I could not refuse. 20% off sticker and did not even go there that day to buy. The next day I bought the Gladiator. Ford has lost a Ford only customer. Oh, and did get a chance to look at prices. Still extremely high. Doubt they are dealing. So, KUDO's to the Quick Lane and Service Department and raspberries for sales. More

No matter what issue I had they took care of the problem professionally. I would recommend my friends and family to use this dealership professionally. I would recommend my friends and family to use this dealership More

Unwanted early sales call, rude staff, zero accountability, and refusal to explain how they obtained my number. accountability, and refusal to explain how they obtained my number. More

My process was a little unique, but that does not excuse the lack of communication between the different sales people. I had at least three different salesperson because they kept getting fired and don't co the lack of communication between the different sales people. I had at least three different salesperson because they kept getting fired and don't communicate to the consumer what has happened. Luckily their finance person Gene was absolutely amazing and went above and beyond to help us and get us a great deal. More

My first experience with Lafayette Ford. Larry McPhail was very professional, informative, explained all features of my Explorer. My experience was definitely a 10. Larry McPhail was very professional, informative, explained all features of my Explorer. My experience was definitely a 10. More

the work was needed because of a SSM about the heater blend door assembly. This should have been a recall for this problem, Ford taking the cost prevention at the owner expense. Because of this action by blend door assembly. This should have been a recall for this problem, Ford taking the cost prevention at the owner expense. Because of this action by Ford I will be very reluctant to buy another Ford product after being a loyal customer. I do hope that Ford will eventually classify this as a recall so I can possibly get my $500.00 returned to me and to regain my trust in the Ford leadership. More