Today was supposed to be a very exciting day for my daughter, she was independently buying her first new car. Her salesperson, Lance Nichols, suggested a cashier's check. My daughter asked if the check should be made out to LaFontaine or to Fifth Third (the lender). Her response from Lance was delayed, so she erroneously had the check made out to Fifth Third. She told Lance and he told her she could still come in to pick up the car. She signed the paperwork, and was sitting with him in the car going over the nuances of the car. Joe Hill came out to the car, asked her to exit the vehicle, and belittled her for having the check made out to the wrong company. He even accused her of trying to present a fraudulent check and trying to steal the car! Let me remind you it was a cashier's check. LaFontaine had a choice to guide her through the process, to allow her time to amend the check, and most importantly, to treat her with respect. Their words and treatment left her feeling frustrated, demeaned, and angry. This dealership is not the only one selling Buicks, they do not have any great deals to offer, so please take your business elsewhere. Try a dealership who trains their sales people to have customer service. My daughter has a lifetime of car buying a head of her and Joe Hill clearly does not want her business. I wouldn't treat another individual this poorly, but how Mr. Hill would treat someone who was about to spend almost 30 thousand dollars like this is unfathomable.