LaFontaine Buick GMC of Lansing

I was there for about 10 hours. The pricing & financing was not explained clearly. I was gaslighted. I changed my mind about the expensive gap insurance, filled out the paperwork t The pricing & financing was not explained clearly. I was gaslighted. I changed my mind about the expensive gap insurance, filled out the paperwork to cancel it, but never received a refund. Major unsafe repairs needed but not disclosed prior to sale, even though I asked about the noise prior & supposedly a full inspection was performed. After describing multiple times what I was feeling & hearing 4 times to 4 different people, service inspected multiple times & essentially told me it was my imagination. The manager eventually took it back for a 2nd look, then told me it was fixed. Unfortunately, when I got it back, it was not fixed. Took it to another shop & they diagnosed the problem immediately after one explanation & test drive. After confirming the vehicle was unsafe to drive, I paid $2900 to fix it >2weeks after purchase. I reached out to management again but received no response. Don’t trust these scammers. More

We were absolutely impressed by the service department taking such good care of us and our beautiful vehicle. They went above and beyond to make sure we were happy. taking such good care of us and our beautiful vehicle. They went above and beyond to make sure we were happy. More

I was impressed with the speed and efficiency of Aaron and the mechanic who replaced my air bag. and the mechanic who replaced my air bag. More

Have always had great service,quick and Complete . Guys in servicr are very good, got my referal A 1 Guys in servicr are very good, got my referal A 1 More

Dealership didn’t detail my car very good after I purchased it. They had plenty of time to do this before I took delivery. purchased it. They had plenty of time to do this before I took delivery. More

Overall the purchase of my new Buick was easy and all employees that I saw on the sales floor were friendly. employees that I saw on the sales floor were friendly. More

The dealership addressed the major breakdown with my car quickly and courteously. Replaced the entire engine. I was given regular status updates until the work was done. Great service! quickly and courteously. Replaced the entire engine. I was given regular status updates until the work was done. Great service! More

My experience with this dealership was amazing. I had a pleasure of be served by Jordan a newly sale person. He listen to my needs and concerns. He went above and beyond measure. I will highly reco I had a pleasure of be served by Jordan a newly sale person. He listen to my needs and concerns. He went above and beyond measure. I will highly recommend him to anyone looking to purchase a vehicle. Thank you Jordan. More