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LaFontaine Buick GMC of Lansing
Lansing, MI
60 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 60 reviews
May 05, 2026
I was there for about 10 hours. The pricing & financing was not explained clearly. I was gaslighted. I changed my mind about the expensive gap insurance, filled out the paperwork t The pricing & financing was not explained clearly. I was gaslighted. I changed my mind about the expensive gap insurance, filled out the paperwork to cancel it, but never received a refund. Major unsafe repairs needed but not disclosed prior to sale, even though I asked about the noise prior & supposedly a full inspection was performed. After describing multiple times what I was feeling & hearing 4 times to 4 different people, service inspected multiple times & essentially told me it was my imagination. The manager eventually took it back for a 2nd look, then told me it was fixed. Unfortunately, when I got it back, it was not fixed. Took it to another shop & they diagnosed the problem immediately after one explanation & test drive. After confirming the vehicle was unsafe to drive, I paid $2900 to fix it >2weeks after purchase. I reached out to management again but received no response. Don’t trust these scammers. More
by Cat
Employees Worked With
Gerry Sibanda, Alex Najm, Bryan Vandermark, Jason Bushnell
May 01, 2026
We were absolutely impressed by the service department taking such good care of us and our beautiful vehicle. They went above and beyond to make sure we were happy. taking such good care of us and our beautiful vehicle. They went above and beyond to make sure we were happy. More
by amay1014
Employees Worked With
Tina
April 22, 2026
The dealership addressed the major breakdown with my car quickly and courteously. Replaced the entire engine. I was given regular status updates until the work was done. Great service! quickly and courteously. Replaced the entire engine. I was given regular status updates until the work was done. Great service! More
by Maria V
Employees Worked With
Aaron Curcio
April 16, 2026
My experience with this dealership was amazing. I had a pleasure of be served by Jordan a newly sale person. He listen to my needs and concerns. He went above and beyond measure. I will highly reco I had a pleasure of be served by Jordan a newly sale person. He listen to my needs and concerns. He went above and beyond measure. I will highly recommend him to anyone looking to purchase a vehicle. Thank you Jordan. More
by Pqunika2032
Employees Worked With
Kim Jones, Carlito Mojica, Max Muncey
April 15, 2026
I’ve been leasing vehicles for the past 9 years, and I’ve continued to come back to LaFontaine Buick GMC in Lansing every single time. The main reason? Ryan. From my very first experience, Ryan has always continued to come back to LaFontaine Buick GMC in Lansing every single time. The main reason? Ryan. From my very first experience, Ryan has always treated me like family. In an industry where you can easily feel like just another number, he goes out of his way to make sure you feel valued, respected, and taken care of. There’s zero pressure—just honest conversations and a genuine effort to get you exactly what you want. With my most recent lease ending, I decided to purchase instead of lease due to putting on more miles. I reached out, and Ryan took the lead on everything. I told him exactly what I was looking for, and even though they didn’t have the truck on the lot, he made it happen. Within just a few days, he had my GMC 2500HD AT4 secured and on its way in. Ryan handled pretty much the entire process from start to finish. By the time I arrived at the dealership, everything was already set up—no waiting, no back-and-forth, no hassle. Casey and Zach were great supporting pieces along the way, helping finalize everything, but Ryan was the one making sure every detail was dialed in. What really stood out was how thorough he was—walking me through all the new features, making sure my OnStar was set up, and that the GMC app was fully connected before I left. That level of care and attention to detail is rare. This is exactly how buying a vehicle should feel—smooth, transparent, and completely stress-free. Ryan and the team at LaFontaine are the real deal. I now live in Toledo, Ohio, and will still make the 90-minute drive to Lansing every time because of the way Ryan takes care of me. 10/10 recommend—ask for Ryan. More
by Steve F
Employees Worked With
Ryan Faber
