LaFontaine Buick GMC of Lansing

Worst experience ever! Deal fell apart. My deposit has never been refunded. Numerous phone calls and messages left. Never a call back or response from the salesman or the m Deal fell apart. My deposit has never been refunded. Numerous phone calls and messages left. Never a call back or response from the salesman or the manager! I just want my money back. This has been going on for a year! More

Tim O. is a stereotypical used car salesman 👎. Didn't accommodate any of my requests, or drug his feet. But everything he requested from me had to be do is a stereotypical used car salesman 👎. Didn't accommodate any of my requests, or drug his feet. But everything he requested from me had to be done immediately. Then came the high pressure sales tactics. More

Everything was super easy, everyone was friendly and Andrea made sure I was taken care of! Andrea made sure I was taken care of! More

The salesman did everything he could to find the car I wanted. There were some extra options I wanted. wanted. There were some extra options I wanted. More

We bought our Acadia from Blake at LaFontaine and he is such a liar. This dealership tells you what you want to hear but lives up to none of it. Their customer service is the worst I have ever had. Do not such a liar. This dealership tells you what you want to hear but lives up to none of it. Their customer service is the worst I have ever had. Do not buy anything from this place. Blake and Terrance are both liars. Stay away from this dealership. More

Absolutely the worst customer service I’ve experienced in years. The salesman we were dealing with was pompous arrogant didn’t show us anything good I went with the intentions of spent 15k on a nice van and years. The salesman we were dealing with was pompous arrogant didn’t show us anything good I went with the intentions of spent 15k on a nice van and all he could show me was dented dinged up garbage. And was very short with me when I talked to him. never would I recommend anyone going here and or buy from this salesmen or dealership it was atrocious. More

Not customer friendly!! We have been trying for a month to contact our sales rep and the General Manager about our leased car that we received from them. No one has responded!!! We keep getting mail abou to contact our sales rep and the General Manager about our leased car that we received from them. No one has responded!!! We keep getting mail about setting up a time to turn our car in, yet no one bothers to return our calls to do so!! We also tried calling any salesperson and no one even answered the phone. Very aggravating and disappointed. Did not have this problem when it was the Glen Buege Dealership!! We have been loyal GMC customers for many years and have never been treated so poorly. Thinking about switching to Ford. We are going to contact a news station to see if they can help us. Hopefully this will be on the 6 or 10 o'clock news. I would advise everyone else to do the same if they are having issues. More

WORST SERVICE EVER, DO NOT TAKE YOUR CAR HERE! I wanted to give them no stars, but the system wouldn't allow it. I have never left a review ever, but the service here was so bad that I am compelled to do to give them no stars, but the system wouldn't allow it. I have never left a review ever, but the service here was so bad that I am compelled to do so. My car was picked up and was supposed to be returned later that day. I called multiple times and received no answer. At 5:50 pm I get a call from Travis saying Matt (who was handling the service) had left for the day. I had to get a ride home and then back to work. I tried all morning to reach the service department and did not get an answer. I finally received a text saying I could pick up my car. I replied back saying you picked it up and need to return it. Once again no answer. I called multiple numbers at the service department.. no answer. Finally tried the sales department and asked to speak with the General Manager... guess what, no answer and no return phone call. Eventually Matt answered the phone and said, "I sent you the pick up link". No, you did not, but the link arrived moments after hanging up with him. Upon receiving my car, I could smell oil burning. We opened the hood and it was SMOKING!! More