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LaFontaine Cadillac Buick GMC

Highland, MI

3.2
938 Reviews

4000 W. Highland Rd.

Highland, MI

48357

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Showing 938 reviews

June 15, 2025

Sold me a 2019 Yukon and with in 30 days engine problems occurred and they have no doubt I fix it myself More

by R.Blanco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John and Logan (Manager)
Jun 16, 2025 -

LaFontaine Cadillac Buick GMC responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to our General Manager, Andrew Ruck, at aruck@lafontaine.com when you have a chance. Thank you, and we look forward to hearing from you.

Jun 17, 2025 -

LaFontaine Cadillac Buick GMC responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us so we may assist you in moving forward towards a resolution. General Manager Andrew Ruck aruck@lafontaine.com

June 15, 2025

Sold me a 2019 Yukon haven’t had it 30 days having engine problems.. DONT NEVER BUY A VEHICLE FROM THEM THEY JUST WANT TO SELL THE CAR… SPOKE TO MULTIPLE PEOPLE NO SOLUTION… THEY WAS RUSHING FOR ME TO BUY TH More

by R.Blanco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John
Jun 16, 2025 -

LaFontaine Cadillac Buick GMC responded

Hello, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to our General Manager, Andrew Ruck, at aruck@lafontaine.com at your earliest convenience to discuss how we can turn this experience into a positive one.

Jun 17, 2025 -

LaFontaine Cadillac Buick GMC responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. Service Manager Thomas Montgomery tmontgomery@lafontaine.com

May 26, 2025

Ordered a new vehicle. Communication throughout the process was very poor. We had to initiate everything. Attitude, especially toward female buyer was condescending - tr More

by Param
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
John Edwards
May 28, 2025 -

LaFontaine Cadillac Buick GMC responded

Hi Param, we are disappointed to learn of your experience here at LaFontaine Cadillac, but we will take this opportunity to improve. Here at LaFontaine Cadillac, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our General Manager, Andrew Ruck, at aruck@lafontaine.com to discuss ways we can better serve you in the future.

May 06, 2025

My navigation system went out on my 2020 Arcadia and also the usb charging port. So my wife took car in over a year ago to have them check out why. They had it for five mins and said she needed a new media More

by Jamm12310
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Akey, Richard Langmaid, Kevin Bright, Jaysen Douglas, Patti Ruiz, Thomas Montgomery
May 09, 2025 -

LaFontaine Cadillac Buick GMC responded

Hello, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to our Service Manager, Thomas Montgomery, at tmontgomery@lafontaine.com at your earliest convenience to discuss how we can turn this experience into a positive one.

May 09, 2025 -

LaFontaine Cadillac Buick GMC responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you. Service Manager, Thomas Montgomery, tmontgomery@lafontaine.com

April 04, 2025

Found a potential F-150 online, was of course contacted by their auto reply, but was immediately connected with a live person. Ok, not bad so far. John was his name. I told him which vehicle, and asked if More

by RoosFarms1
Recommend Dealer
No
Employees Worked With
Jonathan Tournaud
Apr 07, 2025 -

LaFontaine Cadillac Buick GMC responded

Hello, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact our General Manager, Andrew Ruck, aruck@lafontaine.com so we can understand your situation better in order to try and turn your experience around. Thank you, LaFontaine Buick GMC Highland

February 05, 2025

Not a trustworthy dealership. I would not recommend to anyone. They car me a car and told me at pick up that there was only one key. That does not seen like a big deal but it is More

by 248spartan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Can’t remember their names.
Feb 07, 2025 -

LaFontaine Cadillac Buick GMC responded

We apologize for the inconvenience, please reach out to Steve Smith, he is one of our Pre-Owned Sales Managers. He will be happy to assist you. You can reach him at 855-460-2527. Thank you!

Feb 10, 2025 -

LaFontaine Cadillac Buick GMC responded

Hi, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. We'd like the opportunity to turn your experience around. Please reach out to our General Manager, Andrew Ruck, at aruck@lafontaine.com at your earliest convenience to discuss how we can turn this experience into a positive one.

November 01, 2024

I had a disappointing experience with this dealership and want to share my frustration to help other buyers. I was looking for a specific vehicle – an XL Yukon – and trusted the sales representative to be ho More

by Jessika111190
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Grace Perez
Nov 04, 2024 -

LaFontaine Cadillac Buick GMC responded

Hello, we're disappointed to hear of the negative experience you had at our location. Please reach out to our General Manager, Andrew Ruck, at aruck@lafontaine.com when you can so we can address this situation directly. Thank you and have a great day.

July 17, 2024

I purchased my CERTIFIED used vehicle 2 years ago (July 1, 2022) from Lafontaine while it was still under warranty. 4 months after I purchased it my AC went out. I took it to Lafontaine Dearborn. They clai More

by ebonynowens
Recommend Dealer
No
Employees Worked With
Thomas Altheide
June 11, 2024

Went Lafontaine Highland yesterday to pick up my new truck and they had prepped the wrong truck despite me providing them with the Vin # and stock # and description. Wasn't even the same trim level. The More

by disappointed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
HEIDI DOSH, Bob Anderson
Jun 13, 2024 -

LaFontaine Cadillac Buick GMC responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to General Manager, Paul Jordan, pjordan@lafontaine.com or 248-639-7274 to speak to our manager directly.

November 14, 2023

I inquired online about a truck they "had on site" Spoke with salesman a few times about coming out there to check it out. Once I arrived, truck had a recall and could not even look at the vehicle. No More

by DK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
N/A
Nov 15, 2023 -

LaFontaine Cadillac Buick GMC responded

Hi DK, My name is Steve Smith, I am a Pre-Owned Manager at LaFontaine Buick GMC Highland. Please reach out to me at (248) 714-1685. I want to look into this truck for you and see what we can do to help you with finding the right vehicle for your needs. Thank you, Steve Smith

Nov 16, 2023 -

LaFontaine Cadillac Buick GMC responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to our General Manager, Paul Jordan, at pjordan@lafontaine.com or (248) 714-0155. We look forward to hearing from you.

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