LaFontaine Cadillac Buick GMC

Fast easy and convenient. All of the employees are friendly and the service advisor, Jayson, was very knowledgeable about my car and what needs to be done to keep it running. All of the employees are friendly and the service advisor, Jayson, was very knowledgeable about my car and what needs to be done to keep it running. More

All body collision work completed on time and appears to be done very well. Also car was cleaned detailed out very well. be done very well. Also car was cleaned detailed out very well. More

Overpriced and takes a long time to have issues addressed. Labor is 35% higher and it took 30 days to look at the issue. They did provide a rental and service person communicated well. addressed. Labor is 35% higher and it took 30 days to look at the issue. They did provide a rental and service person communicated well. More

Long time customer and it's been awhile since I needed a new truck and it taken care of.The service even exceeds the quite impressive Dealership. new truck and it taken care of.The service even exceeds the quite impressive Dealership. More

Very helpful and always goes the extra mile to make it convenient for their customers . convenient for their customers . More

Cars are some of the larger investments we make in life. It’s good to know that when I bring my cars into LaFontaine for service, I am confident I will be happy with the results and all for a fair price. It’s good to know that when I bring my cars into LaFontaine for service, I am confident I will be happy with the results and all for a fair price. It doesn’t get any better than that. More

I have leased cars through lafontaine for years and have always had a phenomenal experience. Kelli Moorland is incredible at what she does and always works with me to find the best deal that works with my b always had a phenomenal experience. Kelli Moorland is incredible at what she does and always works with me to find the best deal that works with my budget. I always recommend lafontaine to anyone looking to buy or lease a new vehicle with some of the most kind and friendly staff around that’s always willing to help! More

Excellent customer service seamless sales staff Dave Robson explained everything in detail And is a credit to this dealership and should commended Robson explained everything in detail And is a credit to this dealership and should commended More

Kelly is a great salesperson this is my second vehicle. And they had exactly what I wanted on there a lot And they had exactly what I wanted on there a lot More

Attempting to have newer vehicles serviced when unusual issues come up can be a real challenge, and it is easy to become frustrated. I think people who work as service advisors are made a little differe issues come up can be a real challenge, and it is easy to become frustrated. I think people who work as service advisors are made a little differently from most of us. They have to deal with customers who may already be frustrated while also communicating those customers' concerns accurately to the technicians who have to diagnose the problem. I want to thank **Jaysen Douglas**, my service advisor at **LaFontaine in Highland, Michigan**, and **Mitch**, the service technician who worked on my 2023 GMC Sierra Denali. I was dealing with a software update that had failed and left the update function on my infotainment system grayed out. Jaysen took the time to log all of my concerns and set things up so Mitch could properly investigate the problem, including going through **TSB #PIT5966E, “Failure or Download Will Not Complete” (May 22, 2025).** This wasn't an issue that was resolved on the first visit, and there was some frustration along the way. Ultimately, the battery was replaced, the truck was allowed to sit overnight, and the software update successfully completed. While I wasn't particularly excited about having to replace the battery, I understand that batteries don't last forever and that today's vehicles depend heavily on having a stable electrical system for their many electronic modules and software updates. Most importantly, the problem was resolved. **Thank you to Jaysen and Mitch for sticking with the problem, listening to my concerns, and getting my Sierra working properly again.** More