
LaFontaine Cadillac Buick GMC
Highland, MI
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Outstanding Customer Service I can't begin to tell you how much TJ Edwards took care of us during the purchase of our new Equinox. We live in Flint and he took the time to bring t I can't begin to tell you how much TJ Edwards took care of us during the purchase of our new Equinox. We live in Flint and he took the time to bring the car that we were interested in buying to us and we test drove it. When it was time to purchase the vehicle he hand delivered it to us and brought all the paperwork for us to sign. TJ went above and beyond to make sure he took good care of us. I highly recommend LaFontaine of Highland to everyone. More
Always happy when I leave LaFontaine Buick GMC Cadillac! Tony Grimaldi ~ you are the best! Always a pleasure to do business with you. Loyalty counts for so much and Bill and I appreciate you consistently g Tony Grimaldi ~ you are the best! Always a pleasure to do business with you. Loyalty counts for so much and Bill and I appreciate you consistently giving us your best deal! More
Class vehicle and experience. My car has a lot of technical features which were all demonstrated for me, that I may not have found on my own. Paper work was well organized and pre My car has a lot of technical features which were all demonstrated for me, that I may not have found on my own. Paper work was well organized and presented .No surprises or sales pitches for dealer add ons. So far, I am impressed with my car and confident that should a problem arise it will be taken care of. Overall,a pleasant experience More
First time buyer experience Working with Frank Stack has exceeded my expectations by far! As a first time buyer, he guided me throughout this process seamlessly. Frank's experien Working with Frank Stack has exceeded my expectations by far! As a first time buyer, he guided me throughout this process seamlessly. Frank's experience in this industry and level of customer service is what makes me want to recommend him to all of my friends and family. He really takes what your goals are and turns them into reality! After my new car got a few touch ups, Frank took time out of his day to deliver my car at work in Troy, almost an hour away from the dealership! You will get nothing but personalized service with Frank at Lafontaine! More
new car lease and service This 2018 Cadillac ATS luxury is my personal 3rd lease with Lafontaine Cadillac Buick Gmc and I think the 10th ,if not more, of family and friend ref This 2018 Cadillac ATS luxury is my personal 3rd lease with Lafontaine Cadillac Buick Gmc and I think the 10th ,if not more, of family and friend referrals to the Lafontaine group! I have never had better customer service in all the years I've been buying and leasing cars, EVER!! Mike Walls , Henri Kennewig and the entire team go way above and beyond to make each and every experience the best each time! I wouldn't even consider stepping into another dealership! thank u all for making all my experiences with Lafontaine amazing!! More
Efficient and Knowledgeable De’Anna Bloom is a very knowledgeable sales lady. She knew what I needed and wanted a found my car quickly and efficiently. Everyone who helped me at De’Anna Bloom is a very knowledgeable sales lady. She knew what I needed and wanted a found my car quickly and efficiently. Everyone who helped me at LaFontaine was very polite. More
Amazing outcome I early one morning left a request on a online as you would use to inquire as of a dealership inventory. We specifically were interested in a Ford M I early one morning left a request on a online as you would use to inquire as of a dealership inventory. We specifically were interested in a Ford Mustang, and all as we can say is that within a 24 hour period a response came from Tim Shipp, from LaTaine motors,and notn48 hrs later we were driving home in our 2014 Ford Mustang!!!! We are so happy and satisfied from beginning to the receiving our car. Tim Shipp, and Tasha Chapman, are two of the most helpful and professional folks and have the never quit until they get your needs and vehicle and financial agreement that's right for your budget. Thank you and we recommend anyone to go see Tim Shipp at LaTaine motors!!! More
Used Car Customer Service Tasha (finance), Tim Shipp (sales) very professional, knowledgeable,thorough,friendly, and had a clear understanding of our needs/wants and met them. Tasha (finance), Tim Shipp (sales) very professional, knowledgeable,thorough,friendly, and had a clear understanding of our needs/wants and met them. Will recommend out. More
VIP Treatment Kelli Morland has helped me with my last two vehicles and I have not been happier. She always gets me the best deal on whatever I am leasing and she Kelli Morland has helped me with my last two vehicles and I have not been happier. She always gets me the best deal on whatever I am leasing and she is very helpful in getting me started in my new vehicle. I recommend her to all of my friends and family. More
Horrible, inept, salesperson Dave, would not listen. Bad salesperson, just a good price on lease. Everything else went way wrong when car delivered. No second set of keys for 3 weeks. No perm license pla Bad salesperson, just a good price on lease. Everything else went way wrong when car delivered. No second set of keys for 3 weeks. No perm license plate for 5 weeks. After the weather warmed, the caddy, had a foul odor like sewer gas. I was told by the General Manager to drive it back to dealership (no plate at this time) I chose a flatbed to haul it. Dealership had it for a month and didn't remove the smell, while I had to make the lease payment. I called Cadillac headquarters, They said basically "live with it" we will not cancel the lease. This was my second Cadillac and my last. More