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LaFontaine Cadillac Buick GMC
Highland, MI
938 Reviews
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January 29, 2018
Horrible customer service I am beyond frustrated right now. I took my 2016 CTS in because my check engine light came on and Autozone put it on the machine which came up with mu I am beyond frustrated right now. I took my 2016 CTS in because my check engine light came on and Autozone put it on the machine which came up with multiple codes (per the direction of service tech at Lafontaine I took to Autozone and the codes included transmission and electrical system amongst others). I took my car in and received a loaner. I had multiple other issues and since it was a lease I told the tech about all of them as well as I was due for an oil change. I received a call that my issue with the trunk button not working was a result of a water leak in the trunk. I have now been accused of having the trunk lid worked on and they have PROOF that it was tampered with. Since I lease vehicles I NEVER take my vehicle to outside shops. I have basically been called a liar by the dealership and told that if I do not pay for the repair that they will forfeit any further warranty work. On top of that my car could continue to have electrical issues since there is a leak. Also we were given a CT6 loaner and after hitting ONE pothole the tire and rim were damaged. My CTS is now being held hostage until we pay $950 to replace loaner rim/tire. We do not have that money. I have a loaner SUV and they want it back ASAP. The dealership states that they "are trying to work with us", yet their definition of working with us is that we pay $1210 and they do nothing. This may very well be my last Cadillac and we have owned 4. This is the worst. My husband does not appreciate my posts since he is a GM employee, but I feel like we need to get some respect in this situation. I pay a lot of money every month to have a reliable vehicle and this Cadillac has had MULTIPLE issue and I have only had it for 1 year and less than 3 months. More
by crledez
Employees Worked With
Victoria Akey, Joseph Vulaj
January 28, 2018
Great experience leasing a Cadillac ATS with Grace!! This was a wonderfully positive experience; we were treated extremely well, and we received great customer service with Grace Perez, our sales consult This was a wonderfully positive experience; we were treated extremely well, and we received great customer service with Grace Perez, our sales consultant. Please consider going to see her before you choose a vehicle!! More
by Ande ATS
Employees Worked With
Grace Perez
January 27, 2018
New Vehicle Lease Start to finish this was a first class experience. Our salesperson Ken Elliott was a true professional, very patient and walked us through all options Start to finish this was a first class experience. Our salesperson Ken Elliott was a true professional, very patient and walked us through all options based on our needs. Kirk in finance was also great to work with and his electronic interactive desk top even made document review and sign off a positive experience. The LaFontaine family exceeded this customers expectations in every way. We'll be back! More
by RobJ
Employees Worked With
Kenn Elliot, Kirk Shubert
January 10, 2018
Amazing experience I can't even being to explain how pleased I am with my experience at LaFontaine and especially the wonderful service I received from the sales staff. I can't even being to explain how pleased I am with my experience at LaFontaine and especially the wonderful service I received from the sales staff. Joe Vulaj, Mike Walls and Zack were incredibly attentive, knowledgeable and helpful throughout the entire process. Even though this was the first car I bought from this dealership they made me feel like I've been buying cars from them for years. After my experience its safe to say that will be the case and I don't plan to ever go anywhere else ! Thanks again guys, you truly went above and beyond in making my experience great! Warmest Regards, J.J. Zwada More
by annoying
Employees Worked With
Mike Walls, Joseph Vulaj
January 03, 2018
Leasing two vehicles We had previously leased two cars from LaFontaine , two 2015 Buick's and the lease was about up. We went into the dealership to look at our options. We had previously leased two cars from LaFontaine , two 2015 Buick's and the lease was about up. We went into the dealership to look at our options. Not only did Steve explain all of our options he worked very hard to make sure we got the vehicles we wanted but that everything worked out to our satisfaction. Thanks to Steve for his hard work and diligence we are very happy customers. More
by carl&carolyn
Employees Worked With
Stephen Hartwig
December 20, 2017
All Around Excellent Experience JP Farmer was wonderful to work with. He helped us pick out just the right vehicle and made sure we got the very best deal possible. We will recomme JP Farmer was wonderful to work with. He helped us pick out just the right vehicle and made sure we got the very best deal possible. We will recommend JP Farmer and Lafontaine to anyone looking for a new or used vehicle in the future! More
by M1g0dd3ss
Employees Worked With
J.P. Farmer
December 12, 2017
Awesome customer service! I recently purchased my 2014 GMC Sierra through lafontaine highland it couldn't have went easier highly recommended! Friendly, sharp, answered every q I recently purchased my 2014 GMC Sierra through lafontaine highland it couldn't have went easier highly recommended! Friendly, sharp, answered every question I threw there way. Will refer anyone to these guys! More
by Rylee26
Employees Worked With
Gregg tomlinson
December 06, 2017
Did not consider a GMC at first With a little prodding from my husband, we visited LaFontaine to look at the GMC Terrain. We first met Lance Nichols and immediately felt at home. He With a little prodding from my husband, we visited LaFontaine to look at the GMC Terrain. We first met Lance Nichols and immediately felt at home. He found us a beautifully equipment Terrain and am so appreciative of Lance for making me feel comfortable and making my buying experience the Best Car Buying Experience i have ever had. More
by Phillipsfam
Employees Worked With
Lance Nichols, Kirk Shubert
December 01, 2017
OUTSTANDING CUSTOMER SERVICE The sales team of Paul Jordan, and Tonia Kelley exceeded my expectations. The transaction of buying a new vehicle went as expected beyond my standards The sales team of Paul Jordan, and Tonia Kelley exceeded my expectations. The transaction of buying a new vehicle went as expected beyond my standards. Thank you both for a satisfying experience. More
by GMC
Employees Worked With
Paul Jordan and Tonia Kelley
November 30, 2017
De'Anna I am so happy with my Terrain. De'Anna is a delight to do business with. She's very acknowledging on the cars that she leases. Sincerely, Denise I I am so happy with my Terrain. De'Anna is a delight to do business with. She's very acknowledging on the cars that she leases. Sincerely, Denise I. Jensen More
by Baby Cakes
Employees Worked With
Louis Richards, De’Anna Parks-Bloom
