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LaFontaine Cadillac Buick GMC
Highland, MI
938 Reviews
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April 15, 2016
excellent customer service My sales rep, Jaron Denton, provided excellent customer service. He knows his customers well & extends every courtesy to his customers. In addition, t My sales rep, Jaron Denton, provided excellent customer service. He knows his customers well & extends every courtesy to his customers. In addition, this is the first time I left the dealership with a new license plate without having to wait days for your actual plate & papers. Excellent customer service. Within the last 4 months my wife & I both have leased our vehicles through LaFontaine and are well satisfied. More
by Zeb
Employees Worked With
Jaron Denton
April 15, 2016
Superbly Served Garnell Woolridge is one of the most attentive sales people that I have had the pleasure of doing business with. He's considerate, kind, and very kno Garnell Woolridge is one of the most attentive sales people that I have had the pleasure of doing business with. He's considerate, kind, and very knowledgeable of all products and services. He will always be my go-to guy when purchasing a new vehicle. More
by norlean
Employees Worked With
Garnell Woolridge III
April 14, 2016
New Car Purchase - Beau Glossinger This was my first new car purchase in 15 plus years. I made the decision to purchase a GMC Terrain, that was the easy part. Finding a reputable Sale This was my first new car purchase in 15 plus years. I made the decision to purchase a GMC Terrain, that was the easy part. Finding a reputable Sales professional / Dealer gave me great trepidation. Beau Glossinger / LaFontaine came highly referred from a good friend (who is also a Service Tech with Lafontaine). I called Beau and left word with what I was looking for, and he phoned back promptly. Our visit to the Dealer was effortless, and Beau was pleasant, honest, and let us know they did not have the exact model on the lot. He took the time to use a dealer tool to "find" the exact vehicle from another dealer (rather than just steering us to one already on the lot). During this process, I worked with Jeff Chapel, who made this incredibly simple and worry free. The car was delivered the next evening, and we scheduled delivery for the following morning. I arrived to pick up my new GMC Terrain, and the paperwork was quick and organized. At no point did I feel pressured to purchase anything I wasn't comfortable with - that was a huge relief. This turned out to be one of the most pleasant experiences, I never imagined it could be so easy. Beau and Jeff were true professionals, and they really went out of their way to make me comfortable. I would highly recommend working with Beau and Jeff! Thanks to you both! More
by LMAST
Employees Worked With
Beau Glossinger, Jeff Chapel
April 14, 2016
Leased a Different Vehicle Gordy Taylor provides the best customer service when it is time to lease another car, which he has done for me for years. He makes sure my needs and w Gordy Taylor provides the best customer service when it is time to lease another car, which he has done for me for years. He makes sure my needs and wants are met with minimal effort on my part. He has good support from his La Fontaine team. Thank You for another beautiful Cadillac. More
by Vart
Employees Worked With
Gordy Taylor
April 10, 2016
A car buying/leasing experience could not be better This is my third time around with LaFontaine. First was for a Buick and the second and third were for Cadillacs. Could not be more pleased with a de This is my third time around with LaFontaine. First was for a Buick and the second and third were for Cadillacs. Could not be more pleased with a dealership. Have never had a problem with them. They always want you to be 100% satisfied with service and they make the car buying experience to be pleasant. They don't come any nicer than my salesperson, Harvey. Luke made the paperwork pleasant and quick. I would not hesitate to recommend the dealership for both sales and service. Michael More
by Michael2013
Employees Worked With
Harvey Hortick, Luke Field
March 28, 2016
Fantastic as always! I have been working with Henri for 20 years now and have always enjoyed a pleasant, hassle free experience! This time was exceptional as we had moved I have been working with Henri for 20 years now and have always enjoyed a pleasant, hassle free experience! This time was exceptional as we had moved out of state and were working with Henri from a distance. Once we determined we couldn't find what we wanted locally, Henri got everything we needed and more!! So we purchased again and Henri and Kirk worked together to make sure we had everything we needed for the out of state purchase! More
by mlb
Employees Worked With
Kirk Shubert, Henri Kenneweg
March 21, 2016
Disorganized with bad information from the start I found a truck through GMC's website, verified the pricing on LaFontaines website, then contacted the dealer. I heard back from a concierge, Eric Szy I found a truck through GMC's website, verified the pricing on LaFontaines website, then contacted the dealer. I heard back from a concierge, Eric Szymczak, with a quote showing pricing that was almost $4,000 higher. Once I emailed back their own link and he checked with his manager, he was able to confirm the lower price. After a few more emails I scheduled a visit. I was told I would be meeting with the sales manager Joe Hill and the truck would be ready for me to look at. The day of my visit I arrived early and told the receptionist I had an appointment with Joe. She brought back one of the salesmen, Barry Mitch, who would be helping me instead. Barry had my file, but was unsure of the specific vehicle I was interested in. After I pulled up their stock number on my phone, Barry found the truck in the computer and I asked to take a test drive. I was left to wait since the truck had to be found on the lot and cleared of the snow from earlier that week. Once we got out for a test drive, we discussed pricing. My main uncertainty was what price I would be charged sales tax on since the advertised price was about $9,000 less than the msrp and secondly what the other fees would be. Barry assured me I would only pay tax on the final price. The next oddity was when the dealership called wondering why I was late for my appointment while we were driving, a oversight in the system I was told. Once we got back and reviewed the numbers on paper, I realized that tax was charged on an intermediate (supplier) price which added to the total figure. Then, although I previously explained I wasn't trading in a vehicle, I was given a total price which didn't include plates (another $300+). I explained the total price was higher than I was looking for so Barry, after checking with his manager, was able to knock $300 off. I asked to take the truck overnight to show my wife and was on my way after some paperwork. I was headed back Friday when Barry called and suggested I keep the truck another night because I was still uncertain. He explained he would come in Saturday, just for me, and we decided to meet at 10 when they opened. The next day I arrived to find Barry with another customer. Thankfully LaFontaine does have a nice kids area since I had my wife and young son along. After some time, we finally sat down and I explained that the price was still a little high. Barry had to check with his manager again and said we could split the difference. Unfortunately I realized that they were splitting the difference from their original figure instead of what we last discussed. They could not come down any further, so we shook hands and I left. While I realize it was a small difference in the end, the whole experience was anything but "the family deal" LaFontaine's famous for. Hopefully I can find a similar truck at a dealer who is truly interested in my business without the games. More
by P Hargrove
Employees Worked With
Barry Mitch, Joe Hill
March 14, 2016
Hands Down, Best Experience!!! Our Experience, This past week at Lafontaine was a Pleasure. Our Salesman Dave Gough was the best! From start to finish. They didn't have the exact ca Our Experience, This past week at Lafontaine was a Pleasure. Our Salesman Dave Gough was the best! From start to finish. They didn't have the exact car I wanted, but the next day, Dave Gough got it! From turning my old car in, to getting my new one, was a 1 day turn around, all paper singed, sealed and new car delivered! I'm a very happy more then satisfied customer. Thank you, Dave Gough, And Lafontaine! More
by Sherri4904
Employees Worked With
Dave Gough
March 14, 2016
New Car purchase / Lease The professional service that I received from Barry Mitch was outstanding. I never felt pressured and he was extremely knowledgeable. Took the time to The professional service that I received from Barry Mitch was outstanding. I never felt pressured and he was extremely knowledgeable. Took the time to explain everything in detail and set up all of our on star and Sirius radio as well as explain everything in detail. I would highly recommend Lafontaine as well as Barry to everyone who is in the need of a new car purchase or lease. More
by kchuck60
Employees Worked With
Barry Mitch
March 13, 2016
Exceptional! Garnell Woolridge is like no other dealership sales representative I have ever met. It does not matter what type vehicle you are looking for or how m Garnell Woolridge is like no other dealership sales representative I have ever met. It does not matter what type vehicle you are looking for or how much allowance you need for your trade in or what financial targets you need to meet, Garnell will work overtime to meet all of your needs. Garnell is not a high pressure sales guy. He actually works for you and delivers beyond your expectations. I will send everyone I know, who wants to buy a new vehicle, to Garnell. The LaFontaine family is very lucky to have such an exceptional, knowledgeable and sincerely caring person on their staff. I wouldn't buy from anyone else and if you are reading this review, you shouldn't either. More
by Stan P.
Employees Worked With
Garnell Woolridge III
