LaFontaine Cadillac Buick GMC

Unhappy with employees who work there. The communication was terrible from the moment I arrived for service. The sign said stay in your car until someone checks out your car. The guy wav The communication was terrible from the moment I arrived for service. The sign said stay in your car until someone checks out your car. The guy waved me in. I rolled down my window. He walked past me, saying nothing. He just stood off to the side. The staff in the glassed in area were standing around talking to each other staring at me, some laughing. I wasn't sure what to do. I got out of my car and just waited. When I was inside I bought a sandwich and sat at a table. The staff in the cafe area were so loud. They were laughing ridiculously loud. It was very annoying and unprofessional. They were young girls and very immature. An hour and a half later, my buzzer went off, telling me my car was ready. I was told they would wash it too. I went outside to look for my car. It was parked off to the left and not washed. I had to go back in to ask if they were sure my car was done, because there was another car just like mine washed and sitting there, ready for another customer. The woman with reddish brown hair was snippy with me. I said my car was parked way off to the side over there and it wasn't washed. I will never recommend this place to anyone. I will tell about 10 people about this poor customer service. It just seemed like they all didn't have enough to do. The employees need to learn how to treat people and perhaps you have too many employees with not enough to do. More

Great Experience Leasing a 2017 Encore I recently leased a 2017 Encore from LaFontaine. My experience was very positive. The process was extremely smooth and simple thanks to my sales perso I recently leased a 2017 Encore from LaFontaine. My experience was very positive. The process was extremely smooth and simple thanks to my sales person, Jeff Chapel, who was very helpful, accommodating, and knowledgeable. I will definitely recommend LaFontaine Buick and Jeff to others. Thank you for the great service! More

New 2017 GMC Terrain I recently punched a 2017 GMC Terrain from LaFontain on 59. My salesman was Steve Hartwig. My second year purchase with Steve. He is an excellent sale I recently punched a 2017 GMC Terrain from LaFontain on 59. My salesman was Steve Hartwig. My second year purchase with Steve. He is an excellent salesman and so conscientious. A wonderful person and my go to for personal help with vehicals. Such a great experience. I recommend Steve very much. Tk u Steve. Jeanne Luke Fields was my financial person. What a pleasure also to help me with my new investment. Tks Luke More

Bought a Dodge Ram 1500, pre-owned Best car buying experience of my life! My sales Associate was great, worked her hind end off to make sure the vehicles I wanted to test drive were Best car buying experience of my life! My sales Associate was great, worked her hind end off to make sure the vehicles I wanted to test drive were lined up, warmed up, and ready for me to drive. Tim Jenkins, the credit manager helping me got me the very best deal...far better than another dealership I went to previous to Lafontaine. I will definitely return for my next auto purchase, as well as for my wife and son, when the time comes! More

Extremely satisfied I have had nothing but amazing experience with lafontaine Highland. I would never go anywhere else to lease a car! Viktor vulaj has always been an ama I have had nothing but amazing experience with lafontaine Highland. I would never go anywhere else to lease a car! Viktor vulaj has always been an amazing sales representative. Always trying to get me the best deal with what I can afford. Honestly, pleasant and goes out of his way to work on my time. If give him 100% satisfaction. More

Great car buying experience Leased a new Buick Enclave. Tony Grimaldi was my sales person. This is the 3rd car I've purchased from Lafontaine & by far was the best experience I Leased a new Buick Enclave. Tony Grimaldi was my sales person. This is the 3rd car I've purchased from Lafontaine & by far was the best experience I've had. Tony didn't waste any time getting me in the car I wanted. I made an appointment to see him & he was ready to go when I arrived. I would highly recommend him & I will definitely be back when my lease is up. More

Great Team We're very grateful for De'Anna's service and effort during both of our visits to the Highland location. She was able to squeeze us in during the very We're very grateful for De'Anna's service and effort during both of our visits to the Highland location. She was able to squeeze us in during the very busy holiday season and worked with us on getting into a better situation with our lease. Thank you, De'Anna! More

Excellent Best dealer experience I've ever had! I've dealt with a few of the "other" Cadillac dealers in the area and the LaFontaine experience is worth the 40 Best dealer experience I've ever had! I've dealt with a few of the "other" Cadillac dealers in the area and the LaFontaine experience is worth the 40 minutes drive...hands down. This dealership is a model for what the Cadillac dealer experience should be. Kim Harbaugh was excellent and made my car buying experience painless. Best prices on the lease of my Cadillac ATS, by far. Lafontaine exceeded expectations all the way around! Highly, highly recommend. More

Easy & affordable Rob Mouatt made our 2016 Buick Encore lease easy(and very affordable - great end of the year deals!). Rob has been more than a salesman, a friend ove Rob Mouatt made our 2016 Buick Encore lease easy(and very affordable - great end of the year deals!). Rob has been more than a salesman, a friend over the years. Inspite of a recent move to Florida, Rob took care of all the paperwork and Florida licensing for our car. I'm picking up the keys this weekend to drive it home. Thank you Rob & LaFontaine. More

Treat you like family Everyone at LaFontaine treat you like family as soon as you walk in the door. Very positive experience, which is why we've made this our dealership f Everyone at LaFontaine treat you like family as soon as you walk in the door. Very positive experience, which is why we've made this our dealership for years! More