LaFontaine Cadillac Buick GMC

BEST CAR PURCHASE EXPERIENCE EVER!!! My sales associate was Klint and he was awesome!! Klint made it very easy for me to make a decision and was very patient and understanding. This deal My sales associate was Klint and he was awesome!! Klint made it very easy for me to make a decision and was very patient and understanding. This dealer truly has the best customer service and I would highly recommend you go there! More

Exceptional!!! Wow! What a pleasure it was to deal with Scott. Hixson! He is an exceptional person to work with and made sure I didn't leave unless I was comple Wow! What a pleasure it was to deal with Scott. Hixson! He is an exceptional person to work with and made sure I didn't leave unless I was completely satisfied with the car and service that I received. I would definitely recommend them to others. More

new car One of the best dealerships I have dealt with in years, very well taken care,very polite and made sure we were happy.Tony Grimaldi made sure we knew e One of the best dealerships I have dealt with in years, very well taken care,very polite and made sure we were happy.Tony Grimaldi made sure we knew everything about the car before we left including showing us how to set up the smart phone to car, etc.Very happy . More

Best Service Ever! LaFontaine has me as a customer for life. Defintely look for Beau and Barb when you shop for your next car, I'm a pretty shy person, but they made m LaFontaine has me as a customer for life. Defintely look for Beau and Barb when you shop for your next car, I'm a pretty shy person, but they made me feel comfortable with my buying decision. They were patient, and very kind to my mother and I. They also remembered everything about me from the last time I came in 3 years ago. Definitely a customer experience worth talking about to my friends and family, and I will continue to get my cars from this dealership in highland, I wouldn't dream of going anywhere else!!! More

superior Walt went above and beyond to help me get into the card of choice. I would highly recommend him to close friends and family. He was kind and he knew w Walt went above and beyond to help me get into the card of choice. I would highly recommend him to close friends and family. He was kind and he knew what he was doing. He drove out to Dexter in very bad weather to bring me my car. More

Great Experience Great experience. I am a Ford guy and planned on getting a new F150 but wanted to check out the GMC first. I stopped by huge LaFontaine in Hartland an Great experience. I am a Ford guy and planned on getting a new F150 but wanted to check out the GMC first. I stopped by huge LaFontaine in Hartland and being a former car salesman I was just waiting for all the pressure and game playing. However, it wasn't like that at all. I told them what I was looking for in a truck along with price and they pointed one that was great. I liked the truck but I probably would have continued on to Ford just to compare if it wasn't for how I was treated. They got me a truck with more options than I was expecting with a lower payment. It was quick and easy I didn't get pressure from the sales manager Jim Rice and the salesman Dave Schlum showed me everything and didn't push me. Same thing when I went to the finance office, they showed options and were clear on price but left the decision up to me. Again, great experience all around. More

Jared Pfeiffer = Excellent Jared Pfeiffer went above and beyond to make this by far the best purchase experience I've ever had. If you're shopping for a vehicle be sure to ask Jared Pfeiffer went above and beyond to make this by far the best purchase experience I've ever had. If you're shopping for a vehicle be sure to ask for Jared. He took care of all the details big and small so I didn't have to and found the exact vehicle I was looking for. Easy and very pleasant transaction. From here on out I'll only buy from Jared and make sure my friends/family do too. More

Excellent Experience I have to say that buying my new Cadillac ATS from Lafontaine was the best car buying experience that I have ever had and I have purchased many cars o I have to say that buying my new Cadillac ATS from Lafontaine was the best car buying experience that I have ever had and I have purchased many cars over the last 25 years. Brian Kenyak was especially helpful in navigating the entire process and even had my ATS delivered from Highland, MI to my home in Ohio! I'd definitely recommend Lafontaine to anyone looking for a new vehicle. More

Deceived by finance department Purchased a gm certified vehicle drove it home to find leaking transmission fluid all over my driveway crawled underneath to discover has been leaking Purchased a gm certified vehicle drove it home to find leaking transmission fluid all over my driveway crawled underneath to discover has been leaking for a long time from the transfer case bottom of vehicle covered with transmission fluid called my salesman told him I was going on a trip out if state he said the dealership is closed but I should be fine to drive it in this condition . With the possibility of damage this would cause to my $30,000 investment I checked the fluid level to find only 2 ounces of transmission fluid left in the transfer case holy s... Thank goodness I have an automotive background and was able to refill the transfer case before driving again or this could have resulted in a disaster for me and my family. Still unsure of what internal damage was caused driving around with only 2 ounces of fluid . The dealership fixed the leak but never looked into the transfer case to see what damage was caused due to inadequate fluid level. I guess that's my future problem now. I am very upset about this situation and this gives " gm certified" a bad reputation of buying with confidence this "certified" vehicle should have never left the lot in this condition. Also I was deceived by the finance department into purchasing a extended warranty that would cover me an additional 2 years after the manufacture warranty expired to later discover after reading my paperwork that on the application for extended warranty the" in service vehicle date" was falsified to show me being covered for these extra 2 years but can later be contested by the warranty provider should a future problem arise. I have since made 4 phone calls to this dealership to cancel this bogus warranty and nobody will call me back my next step is to call the warranty company and let them know what's going on More

New car Lease For anyone in need of a new car La Fontaine is the place to go to get the most positive experience. From the time of my inquiry about incentives, thru For anyone in need of a new car La Fontaine is the place to go to get the most positive experience. From the time of my inquiry about incentives, thru conversations about vehicle availability, delivery timing and finally the concierge service dropping the car off at my front door, the car buying experience completely exceeded my expectations. The sales person, the finance manager and the delivery manager were an absolute delight - the entire car buying process was explained with great detail and all of my questions were answered. The delivery manager made sure the vehicle settings were adjusted to what I am used to and all new features explained with no questions remaining. The overall service the dealership provided was excellent. The way I feel about the entire experience—Completely Satisfied. More