LaFontaine Cadillac Buick GMC

Making it right and beyond We recently purchased a pre owned vehicle from Eric Swiden and it would be an understatement to say that Eric went above and beyond to make sure that We recently purchased a pre owned vehicle from Eric Swiden and it would be an understatement to say that Eric went above and beyond to make sure that all of our questions and any concerns about the vehicle we purchased were answered and resolved. It ended up being a two week process from initial visit to delivery and Eric managed the entire process of making sure the vehicle was in excellent shape to meet our needs and communicated literally daily until we purchased the vehicle. We even ended up with a few complementary delicious carmel frappuccino's during out stay. Eric was quick to response and proactive in his updates. No pressure, just friendly service was exhibited throughout all facets of the buying experience by Eric, the sales manager, the financing guy, the barista, and their service shop. They all stood by the word and each time you think their might be a wrinkle in the process, based on past buying experiences, they stood up to the word and delivered. Normally, I am a repeat buyer of 2-3 year old pre owned cars and will go to anyone that has the right vehicle at the right price. I'll certainly be returning back to this dealer to find my next pre owned car. More

Personalized Professional Service I decided to try LaFontaine after reading the reviews from other customers. When I went to their website to look at their inventory and pricing, I wa I decided to try LaFontaine after reading the reviews from other customers. When I went to their website to look at their inventory and pricing, I was surprised that I was offered an immediate opportunity to chat with a representative. When I arrived for my appointment I was greeted warmly by several representatives. The salesperson I was there to meet -- Tonia Kelley -- was servicing another customer, but took the time to find me in the waiting area and introduce herself. She made arrangements for me to take a test drive while she completed another appointment. When I met with Ms. Kelley she understood what I was looking for and the price range. She was friendly, courteous and completely responsive to my needs. There was no hassle and no pressure. The staff assigned to the finance end of the deal were equally as courteous and respectful. I will definitely recommend LaFontaine to everyone. More

Working with Bob Anderson was easy and enjoyable. First of all, the moment we entered the dealership we were greeted by several people.... We had an appointment with another salesperson but Bob Anders First of all, the moment we entered the dealership we were greeted by several people.... We had an appointment with another salesperson but Bob Anderson, with whom we leased our Cadillac recognized us and the person we had the appointment with was happy to let him help us again. We leased a Buick Lacrosse! Bob was very helpful in getting me (us) exactly what we wanted. He was thorough in his presentation of the car and showed us how everything works. We were offered beverages and felt very much at home. We thank Bob Anderson for his help and his patience with a picky woman!!! Thanks again Bob! Sincerely, Carol Arend More

Excellent Purchasing Experience We were referred to Harvey Hortick by one of his long-time customers and a friend of ours. He promised us a simple, honest, and hassle-free vehicle p We were referred to Harvey Hortick by one of his long-time customers and a friend of ours. He promised us a simple, honest, and hassle-free vehicle purchasing experience, which materialized in our purchase of a new 2016 Escalade Platinum model. First, he examined our old Escalade and gave us a trade-in value which beat the competition. He then researched the database for future deliveries of cars that matched our needs. After some consultation with his manager, he offered us a competitive price for the vehicle we selected. Upon receiving the new vehicle, he spent a lengthy period of time walking us through the numerous new features. The following day, Jonathan Tournaud met with us at our home to program the Universal Remote System and went over many of the technical aspects related to using the electronic components of the vehicle. With Harvey and Jonathan’s explanations, we were able to operate our new vehicle with minimum difficulty. Based on the pleasant purchasing experience of our new Escalade, we highly recommend Harvey Hortick to future Cadillac customers. More

Totally awesome experience! I came in to Lafontaine not knowing what to expect in leasing my first vehicle, having only owned vehicles in the past. Mike Kessler made my experien I came in to Lafontaine not knowing what to expect in leasing my first vehicle, having only owned vehicles in the past. Mike Kessler made my experience awesome. He was so patient and answered all of my questions. He worked with me regarding my needs and wants in a vehicle and then kept the whole transaction with my budget. The entire dealership was kind, courteous and wonderful to work with. I would definitely go back to Lafontaine when my lease is up to get another car. More

Jared Pheiffer Great dealership. Great staff. Great cars. I thank these guys for making my first experience with a major dealership a smooth one. I am looking forwar Great dealership. Great staff. Great cars. I thank these guys for making my first experience with a major dealership a smooth one. I am looking forward to doing business with these guys in the future. More

Best car buying experience to date! I walked into Lafontaine on a Saturday at 1 PM. Everyone was super helpful, then I met my sales rep, Danielle McCarthy. She was extremely helpful and I walked into Lafontaine on a Saturday at 1 PM. Everyone was super helpful, then I met my sales rep, Danielle McCarthy. She was extremely helpful and got me into my new truck within 3 hours on a Saturday with a great price! I highly, highly recommend going to see her. If you're looking for a unique car buying experience go see the folks at Lafontaine and ask for Danielle McCarthy. You won't regret it! More

EXEMPLARY CUTOMER SERVICE AND EXPERIENCE My husband and I had an old Cadillac which we loved however, it was time to trade it in for a newer model. I had seen the ads for LaFontaine Cadillac My husband and I had an old Cadillac which we loved however, it was time to trade it in for a newer model. I had seen the ads for LaFontaine Cadillac on the television and they promised a "Family Deal". I am a huge supporter of family business so we thought we would give it a try. This occurred on December 30 2015, month end for most businesses and a very busy time of the month. My husband had placed a call to our sales consultant Ruth Anne Baker expressing what we were interested in and she immediately started researching various cars that she felt would match our request. She called us back and truly wanted us in a new Cadillac. By the time we were both home it was after the dealership had closed however that made no difference to Ruth Anne. She called us back explained what she had available and set up a time to see us first thing the following morning. My husband and I met her at the dealership and were about to experience the BEST CUTOMER service I have ever had purchasing anything let alone an automobile. The dealership was incredibly busy however she devoted an incredible amount of her time to us and we NEVER felt rushed into making any decisions. Her patience, persistence and customer service was one of the most positive experiences of my life. LaFontaine didn't just live up to their claim on the television, it far exceeded it. The other individual I must give credit to is Luke Field, our business manager. He explained everything very clearly ,was incredibly honest and helped us choose the correct options for ourselves. Even some of the employees that were clearly on their lunch hour were never too busy to help us with our computer as we were having lunch at the bistro. I cannot give enough accolades to describe our experience with Ruth Anne and Luke but to say that LaFontaine made a CUTOMER FOR LIFE that day. With sincere thanks to an outstanding team! Rosemary and Bruce Bentley More

The Amazing People at LaFontaine Auto Group Cadillac This was the second best experience in my life other than becoming a father. To have a salesman like Steve Hartwig be very caring, personable and his This was the second best experience in my life other than becoming a father. To have a salesman like Steve Hartwig be very caring, personable and his salesmanship is number 1! I would recommend anyone to purchase a car from Steve at LaFontaine Cadillac. Steve was very patient, attentive to my needs. Steve Hartwig and Kirk Shubert worked as hard as anyone I have ever seen to get someone in a car. My first stops to buy a car were at Surburban Cadillac in Troy, MI and Cadillac of Novi, MI. If I were those dealerships, I would take a page from LaFontaine and learn to sale cars like they do. Also, everyone else that I met at LaFontaine were outstanding. I will do everything in my power to get everyone that I know that wants a Cadillac to go to Steve Hartwig at LaFontaine. Also, if they need financing, talk to "The Wizard" Kirk Shubert. These gentleman are incredible! In closing, thank you Steve for the smoothie! Sincerly Clayton P.S. I will be a customer for life at LaFontaine Cadillac as long as Steve Hartwig and Kirk Shubert are there. Have a great day. More

Great customer service Just leased a new GMC Sierra from LaFontaine. Our salesman, Beau Glossinger was very informative, knowledgeable, and quick to respond to any phone cal Just leased a new GMC Sierra from LaFontaine. Our salesman, Beau Glossinger was very informative, knowledgeable, and quick to respond to any phone calls. I would highly recommend Beau to anyone looking for a new salesman. More