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LaFontaine Cadillac Buick GMC
Highland, MI
938 Reviews
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Showing 938 reviews
February 11, 2016
Professional, courteous, personalized. Great experience from beginning to end. Jaron Denton was responsive to our request, provided options and never pressured us. We always felt he was t Great experience from beginning to end. Jaron Denton was responsive to our request, provided options and never pressured us. We always felt he was there to provide what WE wanted; follow up service was appreciated. Would gladly refer people to Jaron. Everything was transparent and the pricing was competitive compared to other dealers. They even closed out the last 3 months of a car lease that another Lafontaine dealer was interested in having. The finance team was also helpful and made the experience more personable , especially Krystin Connor. More
by Benjamin Willard
Employees Worked With
Krystin Connor, Jaron Denton
February 08, 2016
Simplt the best Would like to take this opportunity to thank the crew at LaFontaine Cadillac for another job well done. Not only did they pull me forward but they put Would like to take this opportunity to thank the crew at LaFontaine Cadillac for another job well done. Not only did they pull me forward but they put me an awesome new SRX Luxury Edition that is to die for. I especially like the way I was able to test drive and take delivery without stepping foot in the showroom. All my request were taken care of. More
by Brian Lemon
Employees Worked With
Garnell Woolridge III, Jonathan Tournaud
February 08, 2016
Truly Yours ! You offered to buy our jeep back after you realized your salesman sold it to us without being inspected first, and could not provide a inspection shee You offered to buy our jeep back after you realized your salesman sold it to us without being inspected first, and could not provide a inspection sheet that we asked for 4 times. He also sold us a warranty that would not cover our repairs or ANYTHING on a lifted jeep . You agreed to cover ONE or the OTHER of multiple repairs that were needed. As saying " you bought a used vehicle , I'm not going to make it new for you" were your exact words. Unbelievable worst experience EVER! More
by RainesMichael
Employees Worked With
Robert Simmons
February 07, 2016
14 months of promises Had an accident (deer) Nov 2014 commuted 125 miles each way to dealership expecting Quality Body Work and Paint at Lafontaine BODY SHOP. Job relocatio Had an accident (deer) Nov 2014 commuted 125 miles each way to dealership expecting Quality Body Work and Paint at Lafontaine BODY SHOP. Job relocation to Indianapolis Wife picked up car in January got it home and got it clean only to notice that the body panels are not fitting correctly and that the paint is splotchy (Looks like I used a spray can) Finally able get appointment to Body Shop August 2015 where I thought that they could not only fix their paint job but repair the stone chips incurred on another claim. When the vehicle was completed, it was substantially worse. (Cadillac Dealership) the stone chips were painted over, speck of dirt in paint, the driver’s door will not open, the power seat will not locate per FOB, body panels are haphazardly attached, body panel seams are caulked together with caulking oozing out between the joints, fit of panels are misaligned and additional repairs were skipped over. La Fontaine shipped me the parts (Indianapolis, Indiana) and said to have the dealership down here repair the paint and panels. Lockhart Cadillac (Indy) looked at the car and told me that they would not want to stain their reputation trying to fix the paint and panels. He suggested that La Fontaine should just put me in another vehicle because his estimated repairs were exceeding $6,000, and he did not get into the sub layers of paint prep or product repairs. Lafontaine started to look for a car but the decided to offer me today 2-1-2016, some 6 months later, $2,500 to go away. My car is screwed up. The pictures and correspondences are on file with multiple emails between myself and La Fontaine. The repaint of the area from the original incident has over spray into the door jambs, paint runs, specks of dirt embedded in the paint ETC… Not the type of quality a person should expect from a Cadillac Dealership. I hope that the body shop staff would watch "undercover Boss" episode 4, season 6 (2015) where the proper sequence to paint and repair vehicles are discussed to quote a phrase "We cut some corners here at Maaco- This is not a Cadillac Dealership" I SURE WISH I WOULD HAVE TAKEN MY CAR TO MAACO. THE PAINT AND BODY WORK ON MY CAR COULD BE A HIGH SCHOOL PROJECT CAR AT BEST. Both Robert Simmons and Kelly Lafontaine have been involved in this 14 month process. I am waiting for Robert Simmons to accuse me of keyboard commando AGAIN. Great way to repair cars. the rating of a single star is a joke it should be negative rating but they will not post it. More
by ShrekSrx
Employees Worked With
Robert Simmons, Kelly LaFontaine, Robert Simmons, Mike Figurelle
February 05, 2016
Sales staff I like the greeting when I came in the receptionist greeted me with a smile. My sales rep Rob Blonde was very patient and professional was ver I like the greeting when I came in the receptionist greeted me with a smile. My sales rep Rob Blonde was very patient and professional was very patient and helpful in helping me with my car buying needs More
by dsypho
Employees Worked With
Rob Blonde
February 03, 2016
Best buying experience, ever. Simply stated, this was the best buying experience I've ever had. My sales consultant, Barry Mitch, treated me well beyond my expectations. He was Simply stated, this was the best buying experience I've ever had. My sales consultant, Barry Mitch, treated me well beyond my expectations. He was informative, product knowledgeable, courteous, and PATIENT. Also appreciated his introducing me to the sales manager,Tony Tori. Congratulations to whomever hired him. Barry & Tony are my 'newest best friends.' Lance Oberg P.S. I love my new vehicle. More
by Lance
Employees Worked With
Barry Mitch
February 02, 2016
The Better Way to Shop for cars The LaFontaine automotive family has the perfect formula for getting a new car: incredible customer service and 22 brands to choose from. Mike Kessler The LaFontaine automotive family has the perfect formula for getting a new car: incredible customer service and 22 brands to choose from. Mike Kessler listened to what I was looking for, took note of my budget and desired terms and presented me with exactly what I wanted. Taking delivery was easy and I was treated like royalty in the process. Call them when you're in the market! Period. More
by Gordo73
Employees Worked With
Mike Kessler
January 27, 2016
Excellent I worked with Tonia Kelley three years ago and recently she helped me in my search for a 2016 vehicle. Tonia was attentive to my needs and has answer I worked with Tonia Kelley three years ago and recently she helped me in my search for a 2016 vehicle. Tonia was attentive to my needs and has answered all of my questions throughout the ownership of my vehicles. We are extremely satisfied with both of our auto purchases. I have recommended her to several clients and will continue to do so in the future. Don Terns More
by Dterns
Employees Worked With
Tonia Kelley, Kirk Shubert
January 26, 2016
Very Satisfied Thanks Beau and Kirk for a terrific lease deal. Gave us numbers we were looking for and a vehicle the whole family loves. Very satisfied. Thanks Beau and Kirk for a terrific lease deal. Gave us numbers we were looking for and a vehicle the whole family loves. Very satisfied. More
by darkopecky
Employees Worked With
Beau Glossinger, Kirk Shubert
January 25, 2016
Extremely Satisfied We went internet searching and Lafontaine came up. From setting up an appointment with Pam Turcan our Concierge to our Lease deal with Tanya Kelley, t We went internet searching and Lafontaine came up. From setting up an appointment with Pam Turcan our Concierge to our Lease deal with Tanya Kelley, to the lunch in your cafeteria, we were more than pleased with the experience. Even though the dealership is many miles from our home, we would return and recommend Lafontaine to anyone looking for a new car. More
by Ken
Employees Worked With
Tonia Kelley, David Koss
