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LaFontaine Cadillac Buick GMC

Highland, MI

3.2
938 Reviews

4000 W. Highland Rd.

Highland, MI

48357

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Showing 938 reviews

September 03, 2015

Good customer service Good customer service. Jay always take care of busy when it comes to what I need for my truck to run correctly. I will continue to make my appointment More

by Erica123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Schlotta
Sep 04, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi Erica! So happy that Jay always takes good care of you and your vehicle when you're in for service. I will be sure to pass along your message to him and the entire service team. Thank you for taking the time to leave us a review! We appreciate it. We look forward to seeing you soon. - Shelbi P.

September 02, 2015

Buying experience with Tonia Kelley. Tonia was great from the moment I started looking at my car. She was full of energy without any pressure. She's great for Lafontaine. More

by marjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonia Kelley
Sep 02, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! Glad that your buying experience was great with Tonia! I have already let her and the entire team know how happy you are! Thank you for taking the time to leave a review. We enjoy hearing what you have to say! - Shelbi P.

September 02, 2015

Service Dept. I very much appreciate the professionalism of the dealership and appreciate the hospitality, the waiting area and the beverage are great. Two concern More

by robindorisw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle LeVeque
Sep 02, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello. Thank you for letting us know about your experiences with us. I have passed along your message to our service managers to make them aware of your long wait time and the oil that leaked in your garage following your service visits with us. That is not acceptable. If you can, please email me at feedback@lafontaine.com with your best contact information. Thank you, Shelbi Polidori. Customer Relations. LaFontaine Automotive Group.

Sep 04, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello again. I have spoken with our service manager. Our oil changes with the courtesy tire rotation, 27 multi-point inspection and car wash does take about an hour to complete. As far as the oil leak, Scott Hall, the service manager would like to speak with you to resolve any concerns in order to regain your confidence. You can contact him directly at shall@lafontainemotors.com or (248) 714-1104. Thank you, Shelbi Polidori. Customer Relations. LaFontaine Automotive Group.

September 02, 2015

Auto Service As expected with every visit to LaFontaine, the service I received was outstanding, primarily due the the service always offered by Frank Maroudis. H More

by susandot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Maroudis
Sep 03, 2015 -

LaFontaine Cadillac Buick GMC responded

Hello Susan. We couldn't be happier to know that Frank and his outstanding service keeps you coming back to us! That is great to hear! I will be sure to pass along your message to Frank and the entire service team. We can't wait to see you again! - Shelbi P.

September 02, 2015

First oil change The system on my Sierra indicated that it was time for my first oil change. Unfortunately it came on after the dealership closed for the weekend. I More

by Grannie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember
Sep 03, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! We are so glad that your first oil change experience went great with friendly and helpful employees. We are glad that you also got another lesson on some of the technology in your Sierra! Thank you for taking the time to leave such a nice review. We enjoy hearing about your experience. Can't wait to see you again! - Shelbi P.

September 02, 2015

De'Anna is the best! We found De'Anna Parks-Bloom very professional, knowledgeable and courteous. She found the exact car we wanted and delivered it very quickly and we ha More

by DCParks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
De’Anna Parks-Bloom
Sep 02, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! Glad that De'Anna was able to find you the perfect car all while being delivered in two days! That's great! I have passed along your message to her and the entire team, letting them know how happy you are with your new purchase. Enjoy your new ride and welcome to the family. - Shelbi P.

September 02, 2015

LaFontaine is all about customer satisfaction! I recently leased an SRX from LaFontaine and they made it so way! LaFontaine certainly put the customer first! I appreciate the dealership making th More

by Beth in Michigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 03, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi Beth! Glad to hear that your leasing experience was effortless and easy. We are all about customer satisfaction. That is how we strive to do business. I will be sure to let Mary Ann know and the entire team know how satisfied you are! Enjoy your new SRX and welcome to the family. - Shelbi P.

September 02, 2015

accumulated parking lot dings and scrapes, rust spots LaFontaine has always met my needs with understanding and professional response to solving my problem. In service, Tony H. has been great to work wi More

by Gilligan80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin & Lisa, Mike Figurelle, Leslie Foucha
Sep 03, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! So glad to know we have always met your needs with understanding and resolving your automotive problems. I have already passed along your message to Tony, Mike and the entire team, letting them know how happy you always are with your experiences. Thank you for taking the time to leave such a nice review. - Shelbi P.

September 02, 2015

SRX Purchase Great experience Mary Ann Audette was wonderful to work with. Dealership is beautiful all the other staff were very friendly. Thanks for a great expe More

by kirk1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Shubert
Sep 02, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! So glad to hear that you had a great experience with Mary Ann and our entire staff. I have already let her know how satisfied you are with your experience! Thank you so much for taking the time to leave us such a nice review. We couldn't be happier to hear about your experience! Enjoy your new SRX! - Shelbi P.

September 02, 2015

Always a Good Visit This dealership is certainly not the closest to my house but it's worth the trip. They have a good crew working there that gets the job done right in More

by Yotocco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Schlotta
Sep 02, 2015 -

LaFontaine Cadillac Buick GMC responded

Hi! Even though we are not close to your house we are so glad you make the trip to come see us! I will make sure to pass along your message to our service team to let them know how happy you were! Can't wait to see you next time! - Shelbi P.

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