LaFontaine Cadillac Buick GMC

Service Visit I was highly satisfied with my latest visit to the Service Department. The service was efficient and quicker than the estimated time given at sign in. I was highly satisfied with my latest visit to the Service Department. The service was efficient and quicker than the estimated time given at sign in. The only fly in the ointment was that Taylor was no where to be found when I went to retrieve my keys. Another woman was waiting also. One of the other service employees helped us. I have back issues at the moment so I was unable to stand around long to wait for Taylor. More

BEST OVERALL We have now purchased 2 new vehicles from LaFontaine in Highland, Michigan. We have several vehicles that we service regularly at this establishment a We have now purchased 2 new vehicles from LaFontaine in Highland, Michigan. We have several vehicles that we service regularly at this establishment and have never had anything but service above and beyond anything expected. We are always greeted with a smile and friendliness by everyone we encounter. Our service tech Frank Maroudis greets us like we are family. He is very knowledgable about all of our vehicles recommending service that needs to be performed and future services that we should consider. If Frank is on vacation or not in when we call we will wait until he returns to make an appointment. I think that says it all! We are extremely satisfied with LaFontaine and look forward to all future experiences with them. More

Very Good Service I have yet to be displeased with the work I've had done at Lafontaine, Highland, MI. Recently [5:00PM on Friday], I drove into the service department I have yet to be displeased with the work I've had done at Lafontaine, Highland, MI. Recently [5:00PM on Friday], I drove into the service department to inquire if I could have my car's transmission flushed, as I was going on vacation the next week. Though it was late in the day, the service rep asked the 'trans' tech if there was enough time; there was, and I drove home at closing time [7:00PM]. Besides the 'trans' service, the tires were rotated and the oil & filter, too, while the car was on the hoist. Apparently, the service manager, Scott Hall, has an efficient crew serving customers both 'upfront' and 'in the back'. Congratulations, Lafontaine! More

EXCELLENT SALES & SERVICE HAVE DEALT WITH DE'ANNA BLOOM FOR MY LAST 3-4 PURCHASES. SHE HAS ALWAYS BEEN MOST ACCOMMODATING IN ALL TRANSACTIONS. WOULD ALSO LIKE TO ACKNOWLEDGE HAVE DEALT WITH DE'ANNA BLOOM FOR MY LAST 3-4 PURCHASES. SHE HAS ALWAYS BEEN MOST ACCOMMODATING IN ALL TRANSACTIONS. WOULD ALSO LIKE TO ACKNOWLEDGE RICH LANGMAID IN SERVICE. ALWAYS HELPFUL & COOPERATIVE. More

Good Experience Always helpful. And pleasant to do bissness with! Quick to respond to my needs. Looks for the things I need in a car or truck. Always helpful. And pleasant to do bissness with! Quick to respond to my needs. Looks for the things I need in a car or truck. More

The Best Customer Service! I had to make an emergency trip to Northern MI and two days prior to leaving a serious problem with my vehicle developed, that would have prevented me I had to make an emergency trip to Northern MI and two days prior to leaving a serious problem with my vehicle developed, that would have prevented me from making the trip. Normal policy is to set up a service appointment to get the car repaired on a specific day and time. The next time slot that was available for me was two days after I was supposed to leave. After explaining my predicament to Victoria Barnewold in service she told me to bring the vehicle in and that she would do her best to work with her co-workers to fit it in at least for diagnosis. When the problem was located I was advised and told that it could be repaired the following day when the parts arrived. The next day as promised I was called and told the vehicle was repaired and ready to be picked up. Victoria then sent a shuttle to my residence to take me to get my car. The driver also was most courteous, friendly, and professional. What could have turned into a very bad week for me ended up as a wonderful experience. I can't thank the employees enough for the courtesy and satisfaction that I received, especially from Victoria Barnewold, and this was my 2nd very good experience with her and the dealership. I have no complaints whatsoever with the Lafontaine Dealership and it's employees. It's so refreshing to be able to walk into a dealership without fear of confrontation and dis-satisfaction from arrogant, rude employees. Thank you so much for such a good experience! More

the experience of purchasing a vehicle was great! We found that the salesman John Edwards was very knowledgeable of the vehicles they sell and showed concern about our needs, By doing so, he was abl We found that the salesman John Edwards was very knowledgeable of the vehicles they sell and showed concern about our needs, By doing so, he was able to put us in a SUV that we both really like. Between John and Mr. Hill, they sent us away happy buyers. John went one step further in that he gave my Wife a rose after our purchase, which made her very happy! I would purchase another vehicle from him. He ask all the right questions. More

Very accomodating I have had a continuous problem with the suspenion service light appearing on my brand new 2015 Escalade and the transmission not feeling right. It ha I have had a continuous problem with the suspenion service light appearing on my brand new 2015 Escalade and the transmission not feeling right. It has been to the service department 4 - 5 times now trying to figure out what the problem is. I just recently got it back and I have not driven it yet to know if there is still a problem. Every one has been most accomodating to my schedule to make things happen as best they can to pick up my vehicle, bring me a loaner and try to figure out the problem. Of course this can be disrupting to my busy schedule as I would prefer to have a brand new vehicle without problems but, Tony Grimaldi has made sure that I have been taken care of as well as everyone else has. More

Great experience great job - one manufacturer issue Service was great. Price for the oil change was great. The only issue was that I had a $1.50 marker bulb that was out and needed to be replaced. Service was great. Price for the oil change was great. The only issue was that I had a $1.50 marker bulb that was out and needed to be replaced. The labor for the bulb would have been $80. This is ridiculous that the engineers would design a vehicle that requires over an hour of labor to change a bulb. I had the same problem with my Equinox and replacing the headlamps. I'm tired of it and I'm done with GM vehicles. In fact I just bought my first new Ford. Maybe GM could start a new repair program for low tech repairs like light bulbs. Hire high school kids or old people at $10/hour. Then you'd charge $30 an hour and I might be willing to have you do the work. I'm not paying someone $80/hr ($160,000 a year) to replace a freaking light bulb. More

Always a great experience! Scheduling my appointment was very easy with Chad. The servicing of my vehicle was very fast with Mike & everyone at the dealer was extremely friendly Scheduling my appointment was very easy with Chad. The servicing of my vehicle was very fast with Mike & everyone at the dealer was extremely friendly! Always a great experience!! More