LaFontaine Cadillac Buick GMC

I feel as though someone should hear about my experience in service. I had a 7:30AM appt on Wed to drop my van off and have repairs made. I dropped it Tuesday evening using the after hours drop box to ensur in service. I had a 7:30AM appt on Wed to drop my van off and have repairs made. I dropped it Tuesday evening using the after hours drop box to ensure my vehicle was there for its scheduled spot time. I received one phone call the entire time it was there. Victoria was my service advisor. I had to call every time I needed a status update (which was about 6 or so times) and never once received communication from the service department or Victoria about anything. I called yet again Friday evening around 5 pm and spoke with Victoria who stated the vehicle was up on the lift they were trying to finish it because they closed at 6:00. Yet again no call. On Saturday appx 1:30 I had to call yet again and speak with the service manager to find out my car “had just gotten off the lift”. If I would not have called on Saturday I would have not seen my vehicle until Monday which I would have had to take a day off work to deal with. I was a service advisor for a prominent Harley Davidson dealership for nearly 10 years and I know communication is the number 1 most important thing and here there was none. I did find out from the service manager they were running behind schedule but again I was never communicated that. I have bought a couple of vehicles from this specific dealership as well as several members of my family but I will not again, and neither will they. Such a disappointment and I feel as though they are such a large money making dealership that my simple vehicle did not matter to them. They will make up the profits through other means. I feel as though This is NOT a service department that cares about regular hard working people as individuals and how they can make their lives more convenient, only about getting them in and out to make room for the next one. Very unprofessional. More

I would not recommend this dealership as they do not assist or return phone calls after the sale. Made attempts to get clarification on a warranty and could never get anyone to help. assist or return phone calls after the sale. Made attempts to get clarification on a warranty and could never get anyone to help. More

Dealership uses employee pricing to lure non employee buyers to there websites When I questioned them about it in an email they refused to answer and just said they were not doing business with out of buyers to there websites When I questioned them about it in an email they refused to answer and just said they were not doing business with out of state buyers It seems this practice is only dealers in Michigan that do that Cars.com does not do anything about this I believe it’s false advertising Not sure why a supposedly reputable dealership would advertise employee pricing Employees who are eligible for this perk know what there price is More

I took my 14 GMC for an oil change and was told it had a bulb out in the high level stop lite, do you want it changed? Yes I said, and 147.05 later I was told my truck was ready. I was charged $60.00 labor bulb out in the high level stop lite, do you want it changed? Yes I said, and 147.05 later I was told my truck was ready. I was charged $60.00 labor and 6.99 for the bulb. My last visit to this dealership! More

Their radio ad said they were paying KBB values with no purchase obligation so I took my Denali out to see. KBB values my vehicle at $52,00 average and $48,00 low end and they said I had rated it at very g purchase obligation so I took my Denali out to see. KBB values my vehicle at $52,00 average and $48,00 low end and they said I had rated it at very good and they only use Fair. I rechecked KBB using Fair condition and the numbers dropped to $51,000 avg and $48,000 but they only would offer me $43,000? Lower than other offers so I feel that they are using a deceptive ad to get you in for a bait and switch attempt. Very disappointed but it tells me that they are not what or who they say they are. More

I was sent an early turn in lease letter from this dealer which was a scam. General manager does not return calls or emails. Overall we are sending all of our business to another dealership. which was a scam. General manager does not return calls or emails. Overall we are sending all of our business to another dealership. More

Terrible company. DO NOT RECOMMEND. We drove 5 hours for a car that we had financing, insurance lined up (the company spoke with insurance) and a cashiers check printed. They called on our way to make sure a car that we had financing, insurance lined up (the company spoke with insurance) and a cashiers check printed. They called on our way to make sure we were coming to pick up the car today. We confirmed. We arrive and they tell us they sold the car 30 mins prior. Poor business ethic. More

The service department was awful.They misdiagnosed the The service department was awful. They misdiagnosed the problem with my car, then refuses to properly repair it when the same problem reoccurred. Th The service department was awful. They misdiagnosed the problem with my car, then refuses to properly repair it when the same problem reoccurred. The car only had 4000 miles on it and they claim it wasn’t a warranty item. More

Failed to deliver on ALL aspects!!! First of all, they Failed to deliver on ALL aspects!!! First of all, they tried to charge me for a warranty by listing it under "Accessories" on the purchase quote. Failed to deliver on ALL aspects!!! First of all, they tried to charge me for a warranty by listing it under "Accessories" on the purchase quote. Keep in mind, they had this listed for sale as a Certified Pre-Owned (CPO) vehicle. (I should have looked for another dealership right then, but COVID has made finding a used car a challenge so I stuck with it). I drove over an hour to test drive the vehicle - I did all the paperwork necessary to leave with the vehicle PRIOR to the test drive. I get there and the car is clearly not ready for sale, but I test drive it anyway. The Salesperson then tells me, the car still has to go to the "detailers", and the wiper blade needs to be fixed (it seems they would have caught that in their 172-point inspection). Anyway, they offer to deliver me the car the next day free of charge (there is your 1-Star for the whole experience). The next day arrives . . .no car, still in the "detailers". The salesperson tells me sorry for the inconvenience, I will put a new battery in the car...weird but ok. The following day, the car is delivered at 5pm - fresh out of the "detailers". I inspect the car, and it is FILTHY! The car itself hasn't even been put thru a car wash let alone a "detailer". I turn on the vehicle and the oil indicator reads 61%. CPO, really? 172 point inspection, doubtful! Oh and the new battery I was told was installed, that was a lie as well. Very disappointing experience overall. More