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LaFontaine Cadillac Buick GMC
Highland, MI
935 Reviews
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Showing 935 reviews
August 01, 2015
Surprisingly disssapointed My husband and I previously purchased a GMC Sierra from the LaFontaine dealership in Highland. Our buying experience there was nothing less than perfe My husband and I previously purchased a GMC Sierra from the LaFontaine dealership in Highland. Our buying experience there was nothing less than perfect and we were adamant to keep our future business with LaFontaine. Last month, our family was once again in the market for a new vehicle and we chose to go to the LaFontaine dealership in Fenton, as it is closer to our home. We did not realize that purchasing a car from a different LaFontaine location would have such a drastic difference in the treatment and servicing we received. The vehicle I was hoping to purchase was at the Romeo location, for convenience, the salesman at the Fenton LaFontaine was willing to have it brought to their location the same day. Sadly, that is the only positive of the purchase experience. I decided to buy this car, with the only "we owe" requests being to get floor mats (the car didn't have any), and for the vehicle to be fully detailed, (as it was new to the lot it had not been done at the time of purchase). It has taken over a month and 6 phone calls to finally get the worn out, filthy, sopping wet floor mats that were provided. This only seemed to be a priority as the salesman was heading for vacation and was in need of me to sign a missing piece of paperwork. I was handed a pen with several blank pieces of paper and asked to sign. When I refused to sign blank forms, the salesman was very offended. All in all this was an extremely poor car buying experience. More
by NK1201
Employees Worked With
Matt G
July 31, 2015
Amazing customer service Great dealership and a great sales person. Top notch experience and service. Every question was answered quickly and car was delivered right to me! I Great dealership and a great sales person. Top notch experience and service. Every question was answered quickly and car was delivered right to me! I truly feel that I received "the family deal" More
by Ronnyv
Employees Worked With
Kenn Elliot
July 31, 2015
Always exceptional! I have purchased about 10 cars from this Dealership and had them serviced here also. I would not think of going to anyone else. I have the greatest sa I have purchased about 10 cars from this Dealership and had them serviced here also. I would not think of going to anyone else. I have the greatest salesman and the finest service techs taking care of my every need. In all these years I have nothing but the best service until I had to have some hail damage repaired at the collision shop not ever near the Dealsrship. That was my only bad experience and I still think highly of all the other people who have helped me over the past years. More
by amklug
Employees Worked With
Victoria Akey, Todd Stone, Bill Feudale, Scott Hall, Mike Figurelle
July 31, 2015
Best of the Best! I drive past many other dealerships to purchase my new vehicles from Tony Grimaldi at Lafontaine. He is friendly, professional, and efficient. As I I drive past many other dealerships to purchase my new vehicles from Tony Grimaldi at Lafontaine. He is friendly, professional, and efficient. As I drive my new vehicle off the dealership lot, I am confident I got the best deal possible. Tony makes the new vehicle purchase an all-around pleasant experience. In fact, the entire Lafontaine team is quite impressive. I'm hooked! More
by JuneA
Employees Worked With
Anthony Grimaldi
July 31, 2015
Great Customer Experience! This is was my first experience at LaFontaine dealership not knowing what to expect. Steve Hartwig answered all of my questions, and was very polite a This is was my first experience at LaFontaine dealership not knowing what to expect. Steve Hartwig answered all of my questions, and was very polite and professional during entire transanction. I had a smooth sailing wihtout any hickups during my car purchase process. I would have no hesitation is recommending Steve Hartwig or LaFontaine dealership to any body. Overall great/pleasant experince and many thanks to Steve. More
by PannuM
Employees Worked With
Stephen Hartwig
July 31, 2015
Quick visit - an hour. Service has been great. The only complaint I have is the way my gift card for test driving my HHR was handled. When I asked JP when I could expect Service has been great. The only complaint I have is the way my gift card for test driving my HHR was handled. When I asked JP when I could expect the card, I was told 6-8 weeks. I still hadn't received the card and when I contacted JP, I was told that your dealership has no control over the rebate once it leaves the dealership. He told me to bring in a copy of the rebate form and he would take care of it. I don't have a copy of the form, I gave him the original. I am disappointed. Even though it was a small gift card, I wish I could have gotten it. Frank in service is wonderful, very helpful an friendly. Feels like family. Everyone I dealt with was very nice. More
by Larie Miracle
Employees Worked With
Frank Maroudis
July 31, 2015
Special Treatment There is a commercial currently on TV that shows children acting like adults who are frustrated by the service they receive. I believe it is an insura There is a commercial currently on TV that shows children acting like adults who are frustrated by the service they receive. I believe it is an insurance ad. I have never felt tht way the times I have brought my car to LaFontaine for service. Recently Victoria, in the service department ,was so helpful and patient with me. I have always been treated with courtesy and given individual care.. More
by From here the VUE is great
Employees Worked With
Victoria Akey
July 31, 2015
always a great experience. Both with service and sales Always a great experience with sales and service. Very friendly helpful knowledgable professional people to work with. I would recommend any family m Always a great experience with sales and service. Very friendly helpful knowledgable professional people to work with. I would recommend any family member or friend to this dealership More
by Annie19
Employees Worked With
Paul jordan, Anthony Grimaldi
July 30, 2015
Awesome service! They did everything they could to find the car I was looking for. Gave me a great deal on my trade in and new Buick Enclave. They communicated very we They did everything they could to find the car I was looking for. Gave me a great deal on my trade in and new Buick Enclave. They communicated very well and we're super friendly! More
by Rose Young
Employees Worked With
Mike Kessler, Mike Walls
July 29, 2015
service of vehicle great fast service Jeff Lewis in the service department rocks!!!!!! He always goes that extra mile for me I will send everyone I know to see him great fast service Jeff Lewis in the service department rocks!!!!!! He always goes that extra mile for me I will send everyone I know to see him More
by skeetmissy
Employees Worked With
Jeff Lewis
