
LaFontaine Cadillac Buick GMC
Highland, MI
Filter Reviews by Keyword
By Type
Showing 934 reviews
I Wish I'd Found LaFontaine Sooner! I have had my ATS since December, 2013 and have had it into the Cadillac dealer I leased it from -- based on the experience with the other dealer, I w I have had my ATS since December, 2013 and have had it into the Cadillac dealer I leased it from -- based on the experience with the other dealer, I wanted to terminate my lease and never have a Cadillac again! One trip to LaFontaine for a service call and my entire attitude about Cadillac has been changed. The service, professional courtesy and the efficiency of this dealership is like nothing I experienced at the other Cadillac Dealership in the area. GM is fortunate, LaFontaine saved them a customer! Thank you! More
Good Service! Made an apt., got a ride home right away, got a call with the bad news about needing new rear brakes on my 2002 Buick Century, agreed to get it done, Made an apt., got a ride home right away, got a call with the bad news about needing new rear brakes on my 2002 Buick Century, agreed to get it done, took only one day, liked the job they did and interaction with the people there. Hope not to have to see them again until my next oil change. :) More
Very smooth straight forward transaction Pleasant experience no hassle deal. Everyone I have had contact with have been knowledgeable , friendly, and straightforward. This was my third trans Pleasant experience no hassle deal. Everyone I have had contact with have been knowledgeable , friendly, and straightforward. This was my third transaction with this dealership. I intend to visit again More
great service had wonderful service it was fast and friendly and free coffee or pop. I also had a free car wash while i was waiting. could not ask for a better oil had wonderful service it was fast and friendly and free coffee or pop. I also had a free car wash while i was waiting. could not ask for a better oil change and tire rotation. More
Felt like part of the family While I was test driving an Encore, DeAnna had all the details worked out and I was pleased at how well she had listened to what I wanted. When I pic While I was test driving an Encore, DeAnna had all the details worked out and I was pleased at how well she had listened to what I wanted. When I picked up the car, even the finance sit down was painless. More
New Acadia Purchase We were wavering between purchasing a nearly new car and a new car. The new car won out due to the miles were were finding on the one year old cars a We were wavering between purchasing a nearly new car and a new car. The new car won out due to the miles were were finding on the one year old cars and the resulting lack of warranty. The dealership in Highland is beautiful and, frankly, if it didn't have so many amenities we likely would have left prior to purchasing a car due to our young son's attention span. I will say we waited on a Saturday for almost 6 hours and left without a solid answer on pricing - that was very frustrating. In that time we did drive a couple of different vehicles including a demo which was a good price. We returned the following Monday to finish the deal and, again, we waited quite a while (more than 2 hours). However, the meeting with the finance manager was good and he had many warranty options to choose from which was important for us. In the end it was a good experience and we love the car. I believe we will return for any required service due to the facility's amenities. I would suggest seriously looking at the wait time for answers...many people might not wait that long... we almost didn't. More
Great service Car was delivered with a few minor scratches. Sales and service handled in a highly professional manner. Dealership waiting area is second to none. Al Car was delivered with a few minor scratches. Sales and service handled in a highly professional manner. Dealership waiting area is second to none. Almost made me feel left out that I didn't have to stay a while. I've been a lot of dealerships over the years. This one has the best facilities of all of them. More
2015 Cadillac SRX Lease This is my second Cadillac lease at LaFontaine. Working with Luke Field was a pleasure as he is professional, very personal and also loves cars. Every This is my second Cadillac lease at LaFontaine. Working with Luke Field was a pleasure as he is professional, very personal and also loves cars. Every aspect of the turn-in of my SRX and lease of the new Premium SRX was efficient and very easy. Thanks to Luke I will be a lifetime LaFontaine customer. Thanks, Dr. Thomas Whipple More
Salesman Robert Mouatt the bes I have always found purchasing a car a hassle and an experience where I always second-guessed my deal. I have just purchased an XTS and found that I have always found purchasing a car a hassle and an experience where I always second-guessed my deal. I have just purchased an XTS and found that from start to finish Mr. Mouatt made the deal something to be enjoyed rather than dread. If there were any concerns at all, he took care of them immediately. There was no pressure dealing with him. I can highly recommend having him as your salesman for a good deal, great follow up an overall satisfactory experience More
Best experience ever with a dealership! Thanks Barry Mitch!! Excellent Customer Service and VERY Efficient! This Dealership has Old fashioned American Principles figured out! Treat People Nice, Give them an E Excellent Customer Service and VERY Efficient! This Dealership has Old fashioned American Principles figured out! Treat People Nice, Give them an Excellent product at the Best Price, and Make the Process Fast and Painless! I don't write reviews often enough, but I had to write this one. If you are in the market for a New, Used or Leased car, talk to Barry Mitch. He really will make it Fun and Easy! He's a very honest and "Real" person who treated me like Family and I am ecstatic about my NEW REGAL! But that Turbo just might get me into trouble! LOL Thanks Barry :) More