LaFontaine Cadillac Buick GMC

I leased a 2013 Verano from Tonia Kelley and I am very happy with my choice and my experience in working with Tonia while I was making my decision. While it took several months from my first contact thro happy with my choice and my experience in working with Tonia while I was making my decision. While it took several months from my first contact through signing the papers and taking delivery, Tonia was always professional, knowledgeable and very responsive. Every email or phone call was responded to quickly and her responses to my questions helped guide me through the decision process. Overall, I am extremely pleased with the Verano, with every opportunity I have had in working with Tonia and with everyone at Lafontaine. More

I just leased a new Buick Verano from Kelli at LaFontaine Buick GMC. To say the entire experience was wonderful would be an understatement. I had asked my father to do some research on a few vehicles; my 2 Buick GMC. To say the entire experience was wonderful would be an understatement. I had asked my father to do some research on a few vehicles; my 2003 Vibe with 160,000+ miles needed to be replaced but I didn't want to spend a lot of money. He immediately contacted Kelli, who had helped him lease a Buick LaCrosse a few months back. He texted me around 11 am with their best deal...I got my information to Kelli by 2:00...I was at the dealership by 5...I was home by 7. It was quick and easy. Kelli worked with me to get the best deal and actually helped me find some rebates through third-parties that saved me money. She introduced me to the service center, went through all the "bells and whistles" on my new car step-by-step and, even though she had another customer waiting to purchase a substantially more expensive vehicle than mine, stayed with me until the Finance Manager was available. Everyone, from Kelli to Victoria (Service Department) to Chris Herrera (Finance) was pleasant, courteous, and upfront. The Sales Manager came in and thanked me for purchasing from LaFontaine. It should've been the other way around; I thank LaFontaine and look forward to doing all of my future business with them. More

Just purchased our third Cadillac from Lafontaine's and we are happy with it! Great people to work with at the Highland Rd. location. Keep up the good work there. Gerry & Virla Cleasby and we are happy with it! Great people to work with at the Highland Rd. location. Keep up the good work there. Gerry & Virla Cleasby More

After selling my 12 year old Malibu in the morning, we were anxious to lease a GMC Terrain as soon as possible. We had been looking forward to this for quite a while. We had been in touch with Tanya Kelle were anxious to lease a GMC Terrain as soon as possible. We had been looking forward to this for quite a while. We had been in touch with Tanya Kelley since this winter and when we walked in she got right to work. Great service, and they keep their promises at La Fontaine. Tanya said my new Terrain would be ready to go out the door at 3:30 and it was!! They do all the extra little things too that make leasing or purchasing a vehicle a very enjoyable experience. Beautiful dealership with an excellent staff whether it be in the parts room, coffee concession or the sales dept. Highly recommend this dealership and Tanya Kelley. Good job! More

I have been to others previously however NEVER had a more satisfying experience when buying a car. The treatment was well above expectations and the complete staff was consistently friendly. I think they may satisfying experience when buying a car. The treatment was well above expectations and the complete staff was consistently friendly. I think they may have stumbbled on the majic of true customer service. Jack Tyson Ann Arbor MI 48103 More

Exceptional Service, Professional, Timely,Honest and the best car buying experience ever hands down! My experience was truly hassle free. I must say that I am usually a very hard person to please and consid best car buying experience ever hands down! My experience was truly hassle free. I must say that I am usually a very hard person to please and consider myseIf a customer service guru,Garnell not only met my expections, he raised my standard of what a car leasing experience should be. I was ready for a painful dental experience and at the close of the deal I felt like had a day at the spa!!! The best part of the deal was the valet delivery of my new car, signing my documents at my kitchen table...Priceless! I will return without hesitation for my next car! Artissha Graves More

I live in Alaska and was looking for a very specific work truck to meet my needs. Out of 30 dealerships (5 near the Highland MI area) contacted in the lower 48 states Jeff was the only car salesmen who took truck to meet my needs. Out of 30 dealerships (5 near the Highland MI area) contacted in the lower 48 states Jeff was the only car salesmen who took the time to locate the specific truck I was requesting. He was able to show me the specs of the truck online and pictures of towing capacity placards. All of the other dealerships were more interested in having me come in and look at there inventory. Once I decided that the truck Jeff had found was the one I wanted to buy he had it shipped from Ohio. With this kind of service I would fly from Anchorage Alaska again to buy a vehicle from Jeff at La Fontaine. More

Kelli presented herself very professinal.She is very knowlageble of the vehicle and took the time to explain all the technical components. It was a real pleasure to deal with her and not feel pressured knowlageble of the vehicle and took the time to explain all the technical components. It was a real pleasure to deal with her and not feel pressured. More

We initially went to LaFontaine Cadillac to look at 2 to 3 year old used cars. Going into the New Car Cadillac side we were promptly greeted by Luke Field in New Car Sales. He was most willing to walk us ov 3 year old used cars. Going into the New Car Cadillac side we were promptly greeted by Luke Field in New Car Sales. He was most willing to walk us over to the used car side. On our way he pointed out a brand new 2012 CTS left over which matched our requirement exactly from a color/type point of view. When we commented we liked that one but thought it would be more than we were willing to pay,he said you may be surprised and had us take it for a drive. Upon our return he pointed out all the features related to new vs used and we negotiated price. We came to a most satisfactory situation. Through out the entire experience Luke was very friendly and helpful. Felt he had our interest at heart. The only reason LaFontaine did not get excellent across the board is we did not think the financial closer was at the top of her game. It is a great dealership! More

We started the process of purchasing our new Escalade with John Foglio. It was easy to deal with John and he really understood exactly what we needed. I am used to be passed around by the sale manager with John Foglio. It was easy to deal with John and he really understood exactly what we needed. I am used to be passed around by the sale manager at other dealerships, but John stayed with us and then we were joined by Rob Mouatt as he was out of town the day I came in to "look"...I nornally deal with Rob. They both worked with me like a team and I never felt like I had to wrap it up with one or the other...they were each excited for us and the new Escalade. The dealership is a green facility, it is inviting, friendly and a nice place to wait for your vehicle. The LaFontaine family is also very involved in community affairs, which is nice to know. This is my favorite dealership! More