
LaFontaine Cadillac Buick GMC
Highland, MI
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This was the first time I visited LaFontaine Buick GMC and was very impressed with the amenities and hours of this dealership. This specific vehicle I wanted was available only in very limited quantities and was very impressed with the amenities and hours of this dealership. This specific vehicle I wanted was available only in very limited quantities. Mike Kessler located one and had it delivered to his dealership in just a few days. Mike was candid and knowledgeable about the product and the financial aspects of this transaction. He spent time to make sure the vehicle was prepared correctly for delivery and spent additional time explaining all the features and other options available. This dealership is almost 30 miles from my house and I had to pass several other GMC dealerships to get to LaFontaine, Mike made this visit worth the trip. More
Dear Luke, I love my new Regal. Thanks for making my Dear Luke, I love my new Regal. Thanks for making my car lease pleasurable and easy. I really appreciate you going "above and beyond" to find an am Dear Luke, I love my new Regal. Thanks for making my car lease pleasurable and easy. I really appreciate you going "above and beyond" to find an amazing car that fits into my monthly budget. I will lease another car from you in July when my Ford lease matures. Leasing my new Regal was the easiest and most efficient car leasing experience that I have ever encountered; I will refer you to my friends and family. Thanks again for a wonderful car leasing experience. Walter Stone More
This was my first visit to Lafontaine and I was very impressed with the entire dealership, from the fact that it is totally GREEN to the friendly manner in which I was treated from all members of the La impressed with the entire dealership, from the fact that it is totally GREEN to the friendly manner in which I was treated from all members of the Lafontaine Family. I went there with the idea to just look at a vehicle and was driving a new one out of the lot that evening. More
The dealership from the moment I walked through the door was courteous and helpfull. Mike worked with me to provide guidance on rebates, current truck inventory, choosing the right vehicle for my financial was courteous and helpfull. Mike worked with me to provide guidance on rebates, current truck inventory, choosing the right vehicle for my financial situation as well as the vehicle financing itself. The sales manager and finance manager were excellent support staff to assist Mikes ability to meet my objectives seemlessly and in a timely manner. I will recommend Mike Kessler to my corporate fleet manager, friends and business associates....Regards, Mark Kaphengst More
Very friendly and professional staff. Mike Krause is knowledgeable and went above and beyond to make sure I was satisfied and took care of all of my concerns. Bob in service was friendly, efficient, an knowledgeable and went above and beyond to make sure I was satisfied and took care of all of my concerns. Bob in service was friendly, efficient, and has a great smile. More
Henri Kenneweg gets a 10 in my book. I had visited 3 other dealerships and all of them were not customer friendly. I decided to keep my existing car and give up on purchasing a new one. A co-worker and other dealerships and all of them were not customer friendly. I decided to keep my existing car and give up on purchasing a new one. A co-worker and existing customer of Henri's, had urged me to call and visit the dealership. Upon my visit, I felt right at home, comfortable. Henri made my purchase so easy and enjoyable. I will definitely be a returning customer, and send my family and friends to Henri and this wonderful dealership. More
We have been purchasing vehicles from Tony Gramaldi for many years. He always goes above and beyond our expectations!! He works really hard to get us the best deal! He is awesome to work with, he knows wha many years. He always goes above and beyond our expectations!! He works really hard to get us the best deal! He is awesome to work with, he knows what we want and makes sure to deliver! His service doesn't just stop at the purchase, Tony will help with service appointments or anything else we have ever needed. More
The employees were friendly and the dealership was clean and beautiful; however, because of apparent issues with the person (people) who would type up the contract, I was there for 5 1/2 hours. Should neve and beautiful; however, because of apparent issues with the person (people) who would type up the contract, I was there for 5 1/2 hours. Should never take that long to buy a car. Arrived happy and left very aggrevated. Also, the reason I went to LaFontaine Saturday morning in the first place was because I saw several commercials on TV with Kelly gabbing about a free tank of gas if I scheduled a test drive between 8-10am. I called several times but couldn't schedule, then was told that didn't apply to this location. Also frustrating. More
I had brought my Buick in for service and while waiting for my car I went into the Cadillac showroom. It was about 8 o'clock in the morning so I did not expect to see a salesman but Kenn Elliot was already for my car I went into the Cadillac showroom. It was about 8 o'clock in the morning so I did not expect to see a salesman but Kenn Elliot was already in. He asked if he could help me. I said no that i was waiting for my car. Then I asked for a price on a 2012 cadillac SRX. He said to give him a minute and came back with a price that got my interest. I told him what I expected on trade in on my Buick. He came back with a price that was more than I expected. I arranged for a test drive for my wife and I. After driving the car we decided to purchase one. The color we wanted was not available at LaFontiane so Kenn said he would search for the color I wanted. Two days later I had my car. Dealing with Kenn and LaFontaine could not have been more pleasant. Kenn was very professional and friendly. I discovered that he was a neighbor living in a near by community. He even offered to take my car in for service when required, leaving me his car to use. Hows that for a neighbor. I would not hesitate to recommend LaFontiane and Kenn Elloit to anyone looking to purchase a new car. Thank you Kenn. More
Mary Ann Audette was superb from my initial phone call to the LaFontaine Cadillac dealership thru three days later when she personally delivered my new car to my home. I had previously gone to a closer-to-my the LaFontaine Cadillac dealership thru three days later when she personally delivered my new car to my home. I had previously gone to a closer-to-my-home Cadillac dealership on the other side of town, and met with a different salesperson in an attempt to purchase a similar vehicle. He never located the vehicle I wanted and never initiated a follow-up telephone call to me despite assuring me that he would, and although I telephoned him a number of times. In frustration, I elected to try another dealership. I am delighted that I did so and would unhesitatingly recommend Mary Ann Audette. She is knowledgeable, professional, responsive and a delight to do business with. More