LaFontaine Cadillac Buick GMC

This wss my second vehicle purchased from this dealer. My sales person was Grace Justice, and I was treated profesionally and personally. It was my most enjoyable experience in working with a car salesper My sales person was Grace Justice, and I was treated profesionally and personally. It was my most enjoyable experience in working with a car salesperson. The dealership amenities are extraordinately unique. Everybody goes out of their way to make you feel like you are the only person they want to help. I did not feel any pressureization on their part, only congeniality and very a very friendly attitude. Grace went way out of her way to try to make the whole experience great. I would highly recommend LaFontaine to anyone interested in purchasing a new vehicle, and if or when in the future I purchase a new vehicle it will be from LaFontaine. More

We would like to thank Dave Koss and the whole staff at Lafontaine on making our lease on our Buick LaCross a great experience. The dealership is about 80 miles from our house and it was well worth the dri Lafontaine on making our lease on our Buick LaCross a great experience. The dealership is about 80 miles from our house and it was well worth the drive. When we got there we found a demo with everything we wanted plus some extra options and the exact color for a better payment. Thanks again and we look forward to leaseing with Lafontaine in the future. Dan and Lisa Wisneski More

aftr first getting qualified for the car i became ill. they did keep car for 4 days. however when i finally got there to make the actual purchase i was not given the treatment promised over the phone. i they did keep car for 4 days. however when i finally got there to make the actual purchase i was not given the treatment promised over the phone. i came with my 4 kids. i was there for about 4 hours. in the dark i left not with a full tankn of gas that the attendant was gone to get while cleaning car which also did not happen. i left with 1/4 tank of gas and a bad tire that i could not see in the dark. i trusted them and to my dismay felt very taken advantage of. never again will i buy from them. no deal is that great. will be reporting this to the better business bureau. More

I took the time to search out how best to provide feedback for the service I received while searching for a new car at LaFontaine. I was originally going to send a letter to the owner of the dealersh feedback for the service I received while searching for a new car at LaFontaine. I was originally going to send a letter to the owner of the dealership but then I realized I wanted everyone to know how great this was so I needed a better medium to get the word out. I can tell you that I have purchased and sold many vehicles over the years (far too many for normal). That said this experience was BY FAR the best ever I have had in dealing with car sales. Let me describe my experience from beginning to end. We (my wife and I) first went to the dealership on a Saturday originally just to look at the exterior styling of the vehicles. LaFontaine has a large selection of vehicles with every color offered so it was the perfect canvas to view our options. We really had no intentions at the time of going for a test drive due to time constraints and other plans for that day. While we were looking at the Buick Regal GS and Cadillac CTS a Sales Associate (Rob Mouatt) stepped outside and greeted us. Rob was very polite, well spoken and had all the right answers to our questions. In addition he convinced me that we could do a quick test drive without affecting my schedule. As it turned out he was right! He had us in the Cadillac CTS within 5 minutes and while we were out test driving the CTS he prepped the Regal GS. So when we returned with the CTS we got into the Regal GS and were out for the second test drive! All of this unwavering customer service while I was dressed in my weekend work attire. Trust me when I say I did not look like I could afford to buy a new car (let alone a Cadillac) but Rob never judged us. We left the dealership that day (because of my time constraints) and I provided Rob with my contact information and asked if he could price out all of my options related to both vehicles. Rob called and emailed me Monday morning with all of the specifics related to both vehicles. Long story short I ended up going with the Cadillac CTS Premium. LaFontaine makes the process related to paperwork / financials / etc very easy. I actually processed everything from the comfort of my desk via their website and emails. When we arrived at the dealership to sign the paperwork everything was exactly as agreed to and the paperwork was all printed ready for signatures. The entire staff at LaFontaine was very professional, clean and neat as well as the overall cleanliness of the dealership itself. I have very high standards (former U.S. Marine and Firefighter/EMT), especially when it comes to customer service and I cannot find any flaws with the process or treatment we received from LaFontaine. It is very easy for me to highly recommend the dealership and especially Rob Mouatt. Thank you for the great experience and I plan to purchase all my future vehicles with you. Best regards, Ken P. More

I had a problem with the trunk latch, Tony went above and beyond to get it taken care of. His and Shelly's name missing beyond to get it taken care of. His and Shelly's name missing More

Rob was very knowledgable about the product. He was not pushy or unattentive. He allowed me to assimulate the information he'd presented, making sure I understood what he said, and that we were both on th pushy or unattentive. He allowed me to assimulate the information he'd presented, making sure I understood what he said, and that we were both on the same page. Overall, it was a very satisfying experience. More

I have many friends who work at local dealerships. Jamin is not only a loyal and honest salesmen but very helpful and knowledgeable about the cars on the lot. Jamin was always available when I called and wo is not only a loyal and honest salesmen but very helpful and knowledgeable about the cars on the lot. Jamin was always available when I called and worked his hardest to find a car that fit my budget and needs. I was on a very tight time limit to get the best price for my trade in and jamin went above and beyond to give me what I wanted. He took the time to listen and answer all my questions. Jamin is someone I refered one of my own customers too who also had a great experience. I love my car and I thank the team at lafontaine who helped make this experience a great one More

Paid $5,300 plus for a '98 Cadillac Deville, good price, but it came with alot of hitches. Should have walked out of the sales room the first time the salesman began to hedge on needed repairs. Had the ca but it came with alot of hitches. Should have walked out of the sales room the first time the salesman began to hedge on needed repairs. Had the car inspected by another dealership and bringing it back to LaFontaine, cost us another $600+ for absolute critical repairs. The main response I received when I questioned their responsibility was "It's Used!" I guess they saw me coming. I saved to buy a good used car for over 2 years. Now I have this. Hope it lasts for awhile. More

This purchase was quite satisfactory. De Anna Bloom was able to find the car I wanted in a matter of minutes. I have been dealing with this dealership since it was Osborn in Milford. able to find the car I wanted in a matter of minutes. I have been dealing with this dealership since it was Osborn in Milford. More

This is an outstanding dealership and one that I have used before --- and will hopefully use again, for both new car purchase and service. Our salesman, David Koss, did an excellent job of locating a ve used before --- and will hopefully use again, for both new car purchase and service. Our salesman, David Koss, did an excellent job of locating a vehicle that matched our specifications, and explaining the purchase requirements. The completion of the entire selection, purchase, and financial agreement processes were handled in a very expeditious and professional manner. More