LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

Excellent services and outstanding professionalism. Communicated very clear the expectations and the estimated cost of service. Communicated very clear the expectations and the estimated cost of service. More

Website for making a service appointment is confusing and basically sucks. I called and the person on the phone got me a better appointment. After arriving they got me in and completed service very fast. basically sucks. I called and the person on the phone got me a better appointment. After arriving they got me in and completed service very fast. More

Arrived early for oil change/maintenance & they took me right in. Quinn is so helpful right in. Quinn is so helpful More

I dropped off the car and was told I would have it back by Tuesday. I did not get it until Friday, about 2:30. This made me miss work for two days. They were very polite and even walked me to my car and by Tuesday. I did not get it until Friday, about 2:30. This made me miss work for two days. They were very polite and even walked me to my car and opened the door for me. I would have preferred to have the car by Tuesday at the latest and no walk to my car. They also did not call to tell me it would take longer then expected. I also asked the day after I dropped the car off for them to check my brakes. It took three calls before I found out this would not be done until the car was pulled in for the repairs. A great benefit is that they will drive to pick you up when your car is ready so that you can pick it up. This was my first time coming here and it was less than a great experience. More

Brought my 2022 Jeep Cherokee trail hawkin for evaluation of charging system and battery which is 32 months old with 41 k miles. Jeep required a jump so scheduled an appointment next morning. They evaluation of charging system and battery which is 32 months old with 41 k miles. Jeep required a jump so scheduled an appointment next morning. They got me in and maintenance determined I needed a new battery, evaluation charge almost 200 dollars would be applied to replacing and labor. I was quoted 814.00 dollars FOR A new battery installed. . I was on the hook already for 200 dollars and needed my jeep so I reluctantly agreed to the quote. Final bill ended up 760. Dollars. Labor Costs 280.00 dollars. August of 2023 had my Jeep Cherokee 2020 battery replaced , labor charge 72.00. Next time I’ll take it to Costco, Sam’s club or someplace else where I wont feel ripped off for exorbitant labor charges. Jeep mopar batteries should last longer than 32 months. New install supposedly warranty for 3 years unlimited mileage. Zane the service writer was friendly but doesn’t control the price. I will take my jeeps elsewhere for service due to the high costs . I’m a retired soldier and try to watch my funds and live within a budget. More

The service department says it has three days to look at a vehicle. Even if you schedule a specific day they might not look at it for 3 days. I probably will not buy a Chrysler again because of bad service a vehicle. Even if you schedule a specific day they might not look at it for 3 days. I probably will not buy a Chrysler again because of bad service. More

I worked with Zane and Quinn to have my Jeep serviced for an oil change at CJDR Lansing. Zane remembered me from buying tires during my last visit, and recommended a free tire rotation. Quinn cashed me out a an oil change at CJDR Lansing. Zane remembered me from buying tires during my last visit, and recommended a free tire rotation. Quinn cashed me out at the end and made sure to add my online discount coupon. The service team had me in and out of the shop within an hour, while I read a book in the comfortable lobby. The entire team was courteous and professional. When I got home, I was pleasantly surprised when I received a call to see if I was satisfied with my visit. I'd rate the experience a 10 out of 10! Thank you, CDJR Lansing! More

They were very aware of our situation; as we were on our way to a vacation and had car trouble. They did their best to get us back on the road as soon as possible. way to a vacation and had car trouble. They did their best to get us back on the road as soon as possible. More

Easy time getting tire rotation and oil change. Xavier helped explain the scheduled maintenance that was upcoming, and when it is recommended. While I waited for my car, I talked to Liam (who sold Xavier helped explain the scheduled maintenance that was upcoming, and when it is recommended. While I waited for my car, I talked to Liam (who sold me the car 5 years ago) about trade in options, and new models. As always, he answered my questions without pressure. More

My tote bag on front was simply thrown and therefore emptied all over back seat , among other items. Repairs that I did not agree to were done. And repairs that done not complected, there was and still emptied all over back seat , among other items. Repairs that I did not agree to were done. And repairs that done not complected, there was and still a clanging noise, that happened while, it was there for ten or more days. # different mangers were on this, they kept leaving for meetings. The ball was dropped. i did not approve of A/C recharge, or trans mission seal as that seal done been recently done at another.shop. More