LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

The dealership was on time with my appointment and the service was completed on time. service was completed on time. More

I scheduled the appointment very quickly got there. Everything was very quick. Wasn’t there as long as I expected. They did a great job. Everything was very quick. Wasn’t there as long as I expected. They did a great job. More

Bought a used vehicle in December 2025 from Lafontaine of Lansing which is still running great and have not had any issues. Salesperson was very kind and helpful, easy to work with, and he even detailed my c Lansing which is still running great and have not had any issues. Salesperson was very kind and helpful, easy to work with, and he even detailed my car himself. No complaints about first car buying experience, hence the 2 star rating. Would have recommended this business until now. March 2026 my husband bought a used vehicle from Lafontaine of Lansing. He purchased the extended warranty. Within the a couple weeks, there was a major computer issue, making the vehicle unsafe to drive. Car was brought in to LaFontaine. Service department could not find error codes, car appeared to run normally in-shop, and car was returned to my husband. This sequence of events happened 3 more times in the next week. This car was incredibly unreliable and unsafe to drive, so when we took the car in for a 4th time we refused to take it back until it was fixed. Lafontaine service department has now been in possession of our car for 4 weeks, unable to determine which of the 30 error codes is the real issue. My husband offered to come drive the car with a mechanic- when he arrived the service department was "too busy". Their only solution was to offer a trade in; valuing this car $3500 less than what my husband originally paid for. It appears they have had no sense of urgency to resolve this issue. It also appears that this business does not care that we were returning customers, and had purchased two vehicles from them in a short period of time. They also seem to not care that the car has spent more days in their service garage than it has in our own driveway. Very disappointing. I will not be recommending Lafontaine of Lansing. I would advise to go somewhere else if you want to feel cared about as a customer. More

Having replaced two wiring harnesses while the service was great but and finished a day early i guess I was looking for some kind of recommendation on how to prevent this from happening rather than just c was great but and finished a day early i guess I was looking for some kind of recommendation on how to prevent this from happening rather than just changing out parts! More

The technician was prompt and very helpful. The facility was very clean. The waiting room was comfortable. With coupon the cost was reasonable. The facility was very clean. The waiting room was comfortable. With coupon the cost was reasonable. More

The service consultant, Xavier Bender, was great. Helpful, knowledgeable, and professional. He was a pleasure to work with. Helpful, knowledgeable, and professional. He was a pleasure to work with. More

Excellent communication and customer service! My vehicle was repaired promptly and properly and looked great when I received it back. They even cleaned my interior! Great experience! My vehicle was repaired promptly and properly and looked great when I received it back. They even cleaned my interior! Great experience! More

This has been one of the most frustrating and unacceptable experiences I’ve had with a dealership. My issue started at LaFontaine Nissan Lansing, where I was sold a vehicle with a broken tire unacceptable experiences I’ve had with a dealership. My issue started at LaFontaine Nissan Lansing, where I was sold a vehicle with a broken tire sensor. When I brought it to their attention, I was initially told it wasn’t covered and couldn’t be fixed, which is already concerning considering the condition the car was sold in. After escalating the issue, General Manager Drew Tompkins (who is very argumentative and dismissive ) advised me to take the vehicle to LaFontaine Nissan Okemos to have it addressed. At Okemos, I was told the issue was “fixed.” However, when I got my car back, the problem was not resolved—in fact, it got worse, with multiple sensors now malfunctioning. I then had to rearrange my schedule and return AGAIN, only to be told the sensor was faulty and needed to be reordered. Now I am being told to come in for a THIRD visit for the same issue that should have never existed in the first place—because the car should not have been sold to me in that condition. To make matters worse, I’ve been told I may have to leave my car for an extended period, yet no loaner vehicles are available, meaning I’m expected to go without transportation due to their ongoing failure to properly fix the issue. At this point, this is not just a repair problem—it’s a combination of selling a defective vehicle, failed repairs, poor communication between locations, and a complete disregard for my time. I have already attempted to contact management and received no response beyond being redirected. So I am now asking publicly: Is anyone at LaFontaine going to take responsibility and fully resolve this, or should I expect to keep dealing with the consequences of a vehicle that should have been fixed before it was ever sold? If this is not addressed immediately, I will be filing formal complaints with Nissan North America and the Better Business Bureau, and will continue documenting this experience across multiple platforms. I strongly recommend others think twice before purchasing or servicing a vehicle through this dealership group. More

When you ask for service and they do the wrong one, a refund much take place, yet this service center charges customers for their mistakes refund much take place, yet this service center charges customers for their mistakes More

I had an emergency repair that needed to be done. Everyone was very kind and helpful to get me through the process, and they had my vehicle fixed in under a week! Everyone was very kind and helpful to get me through the process, and they had my vehicle fixed in under a week! More