LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing - Service Center

Zane my service manager is the best I’ve ever had always friendly quick to get stuff fixed. Good communication. friendly quick to get stuff fixed. Good communication. More

Personnel great. Waiting weeks for warranty approval was lousy !!!! First time I had a warranty claim. Also in the past there was no warning about not getting mo Waiting weeks for warranty approval was lousy !!!! First time I had a warranty claim. Also in the past there was no warning about not getting moisture in the mechanical stow and go seats a few years ago so our lifetime warranty was no good. I had the van detailed when it happened and was told dealer repair would cost $2400. We now longer have a stow for the seat behind the passenger seat.. More

Service advisor Andy Porter was great to work with. He was knowledgeable, informative, and responsive to getting my car issue identified and promptly repaired. The service person who took my original He was knowledgeable, informative, and responsive to getting my car issue identified and promptly repaired. The service person who took my original call was also very helpful, but I don’t get his name. More

Always good service and professionalism at LaFontaine. No complaints here. Definitely a good experience. Thank you. No complaints here. Definitely a good experience. Thank you. More

Service department is always on time and efficient with service! Didn’t have an appointment and still got me in! service! Didn’t have an appointment and still got me in! More

Service requested was for an oil change and tire rotation. The work performed was completed in less time than quoted. All contact with staff was very cordial, pleasant and informative. GREAT JOB rotation. The work performed was completed in less time than quoted. All contact with staff was very cordial, pleasant and informative. GREAT JOB TEAM! More

Took Pacifica in for 100k mile service. Was able to easily make an appointment. Ryan in the service dept was extremely helpful at providing guidance on what maintenance needed to be perform Was able to easily make an appointment. Ryan in the service dept was extremely helpful at providing guidance on what maintenance needed to be performed. Facility is friendly and clean! More

Quinn and Clyde do what they say - very good customer service . I can trust my wife is taken care of with service of our vehicle with these two . service . I can trust my wife is taken care of with service of our vehicle with these two . More

Maybe it was just the service advisor that I was connected to but communication was not his strong suit. I can now only hope the repair was better than his communication. Won’t be going back to La connected to but communication was not his strong suit. I can now only hope the repair was better than his communication. Won’t be going back to Lafontaine. More

After my third trip in to get an exhaust manifold fixed, less than 300 miles later I found myself in the middle of the road with my Jeep on fire. They diagnosed my transmission as needing replacement with a less than 300 miles later I found myself in the middle of the road with my Jeep on fire. They diagnosed my transmission as needing replacement with a quote of over $11,000. They canceled my warranty without telling me. The repair at a reputable shop ended up costing $380. I found them to be both incompetent and dishonest. More