A bad experience all the way around
We first went to the Lafountaine dealership in Saline to look at a 2018 Dodge Ram pickup. The price of the vehicle was listed as $23,600 per the adve
We first went to the Lafountaine dealership in Saline to look at a 2018 Dodge Ram pickup. The price of the vehicle was listed as $23,600 per the advertisement. Without the salesperson (Anthony) telling us the vehicle price was changed to $24,500. Later on after purchasing the truck we were told this was allegedly changed in order for us to have the mfr. warranty. This made no sense to us. Then, when we went into the finance ofc. to review our figures and sign documents (e.g., down payment, monthly payment to credit union, etc.) NO figures were explained to us. We left with the truck and after reviewing the paperwork (AT HOME) we realized that we were charged $995 for GAP insurance that we never asked for, was optional, and we didn't want. We returned to the dealership to have the GAP cancelled. We were told the money had to go toward our loan at Community Credit Union. A month later the credit union still did not have the money. After calling the credit union again today we find out that the dealership only sent $423. We called the dealership, after having three ph calls from last week not returned, and learned the Accounting Dept. person, Michelle, did not have any reason why the $995 was not sent to the credit union. However, she said she was sending the remainder of the money, $572, to Community Choice Credit Union. Also, we had to return to the dealership three times to get the second key which seemed to be missing. A new key had to be cut while we waited a few hours. All in all, this dealership will never have any of our business again.