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LaFontaine Ford Lincoln
Flushing, MI
177 Reviews
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Showing 177 reviews
May 07, 2026
I had an awesome experience at LaFontaine! Jessica Stacy made the repair process smooth and stress‑free, and Amy was great with the loaner vehicle. The whole team was friendly, professional, a Jessica Stacy made the repair process smooth and stress‑free, and Amy was great with the loaner vehicle. The whole team was friendly, professional, and super accommodating. Whether you need service or you’re thinking about buying, definitely stop by LaFontaine Ford in Grand Blanc and talk with their staff. More
by DawnE
Employees Worked With
Jessica Stacy
May 05, 2026
Waited in this dealership for approximately 9 hours over 2 days. I got approved for a vehicle after being there over 3 hours and they were closing so I couldn't inspect the vehicle properly and the salesper 2 days. I got approved for a vehicle after being there over 3 hours and they were closing so I couldn't inspect the vehicle properly and the salesperson rode with me. Not cool. That was a Saturday, so Monday I went to sign papers and pick up vehicle. I was there 4.5 hours because the bank didn't like any of the proofs of residency that I provided. I signed the paperwork again, after closing. I got home that night and noticed a smell and the next day thay it had not been cleaned. The salesperson said to bring it back and they would clean it and look at it. This was a Thursday. I didn't hear anything Friday and Saturday he said to pick it up at 1:30. I got there before 1:30 and waited 30 minutes before finding out he had left. I told him the car was overpriced due to all.of the damage I was discovering and he said I was full of xxxx because they were taking a loss selling the car to me. A girl helped me and said if I needed anything to let her know. I wanted to know.ehat they did to my car, because they sure didn't clean it and it still smelled. There wa also an alarm issue that is still happening because I discovered the day after purchase that it had been broken in to. She never responded. Then the paperwork lady texted me a week later that the bank was going to reject the loan if I didn't provide a valid proof of residency (on top of the 8 I had already provided) by 6m that night. I would have to give the car back. The next day I found.out it would be fine. Al Serra would NEVER treat a customer like that and I regret not going there in the first place. Will tell everyone I meet that this place is awful and to never buy a car from here. More
by Raceangel6120
Employees Worked With
Collin, Stephanie and tia
May 04, 2026
Highly recommend! LaFontaine is our go-to choice! The team is attentive and friendly. We appreciate the timely service. LaFontaine is our go-to choice! The team is attentive and friendly. We appreciate the timely service. More
by Wistuba Outdoor Services LLC
Employees Worked With
John Delehanty
April 29, 2026
Very friendly staff. Efficient when getting service work done. Very clean dealership. I never have trouble with getting an appointment. Efficient when getting service work done. Very clean dealership. I never have trouble with getting an appointment. More
by Theresa
Employees Worked With
John Delehanty
April 23, 2026
Salesman was nice. Had good inventory but new vehicle was not prepped properly for purchase which caused all kinds of issues. We came in from out of town and following Had good inventory but new vehicle was not prepped properly for purchase which caused all kinds of issues. We came in from out of town and following up their mistakes were not easy. Salesman’s supervisor kept trying to rework numbers. When we would get numbers down he would add something else. We feel like they purposely price gouged and mislead with available financing, licensing, and tried to over tax for the vehicle. They made multiple promises to rectify issues with inappropriate prep of purchase vehicle and got strung along with no resolution! I would not purchase from them again, they want the sale, rip you off, and don’t do the customer service needed to make their customers happy. More
by Dieter
Employees Worked With
Mr lafontaine 1 Star Austin 2 star
April 16, 2026
Subpar service from the service person behind the counter. I had to call to find out if my vehicle was done. Gave me a hassle when I tried to get the military discount. Said it didn't apply to oil ch counter. I had to call to find out if my vehicle was done. Gave me a hassle when I tried to get the military discount. Said it didn't apply to oil changes. Coupon i got off of their website clearly said all vehicle services More
by Pmc
Employees Worked With
John Delehanty
April 08, 2026
Friendly and professional service writers. They were a little behind when I got there for my appointment, but finished when they said it would be. They were a little behind when I got there for my appointment, but finished when they said it would be. More
by dfallyn
Employees Worked With
Robert Craig
April 06, 2026
When I bought my truck and warranty from them, I was supposed to get a rental car whenever they were doing warranty work. It feels like this dealership actively denies you a rental car. They kept my tru supposed to get a rental car whenever they were doing warranty work. It feels like this dealership actively denies you a rental car. They kept my truck for over a week and would not give me a rental which forced me to put mile in the lease we got from them. Super unhappy with this dealership and will not be doing business with them again More
by Jack Enen
Employees Worked With
John Delehanty
