LaFontaine Honda

Oil change price increase! I had a wonderful experience on Friday, November 7th having my oil changed at Lafontaine Honda in Dearborn. The only thing I didn't expect was that th I had a wonderful experience on Friday, November 7th having my oil changed at Lafontaine Honda in Dearborn. The only thing I didn't expect was that the price went up $10.00! I know prices of everything goes up daily, but this was a bit of a shock. I wish we could go back to the $9.95 price or even the $19.95. I don't know what could be done to give incentives to long time customers - maybe a free oil change on their birthday, now that's a thought! Let me know what you think. Pam Cook More

Excellent sales person Ha spent as much time with us as we needed, to answer our every question and help us understand how the Honda Civic works. We appreciated her knowled Ha spent as much time with us as we needed, to answer our every question and help us understand how the Honda Civic works. We appreciated her knowledge, kindness and patience. She helped us find the best financial deals and was happy to help us lower our premiums. We would be happy to recommend her and LaFontaine Honda to anyone who asks. More

Purchase of NEW vehicle I had bought a Honda in the past and had Ha Parrinello as my sales person at that time. We were now at the time to look for another new vehicle, which I had bought a Honda in the past and had Ha Parrinello as my sales person at that time. We were now at the time to look for another new vehicle, which the Honda CRV and Toyota RAV4 were interests of ours. When I spoke with her, she was more than happy and willing to show us both vehicles even tho her desk is located in the Honda dealership. She answered our questions and sought answers for those she didn't know. When we decided on the RAV4, she showed us several and made sure we got the one we wanted. We personally like Ha and feel real comfortable around her. She a real personable person and it showed from all of the "hello"'s from fellow workers in various departments all the way to past clients / buyers. I personally recommend to give her a chance to work for you. She sells all the brands La Fontaine has to offer, even from locations off site from the Dearborn location. Give her a chance. I think you will be pleasantly surprised! Ha, I wish you and your family the best! - Jim and Liz More

Service Call Took my car in for first oil change and tire rotation. Loved the speedy service. They took my car in as soon as I got there. Took my car in for first oil change and tire rotation. Loved the speedy service. They took my car in as soon as I got there. More

Service on my CRV It was fast and efficient. The young gentleman that helped was very good at his job. He called when my vehicle was done. And the price didn't sway fr It was fast and efficient. The young gentleman that helped was very good at his job. He called when my vehicle was done. And the price didn't sway from what he said. That has happened to me at other places. Thank you More

Excellent Service Lafontaine always provides friendly and professional service for my Honda CR-Z. Their recommendations are helpful, and they kindly allow me to choose Lafontaine always provides friendly and professional service for my Honda CR-Z. Their recommendations are helpful, and they kindly allow me to choose the services that I really need. Service is performed completely and professionally. More

Great People We have purchased a few cars now from Dan LaFontaine. He is a great guy that we trust to help us out.. Dean the service manager is also very knowled We have purchased a few cars now from Dan LaFontaine. He is a great guy that we trust to help us out.. Dean the service manager is also very knowledgeable. Mike Royer taught us all about the electronics of our new Civic EX. Very friendly and patient man. Thank You Everyone More

Worst purchasing experience ever First I have to preface this by saying that between us and our extended families, we have bought our last 6 cars from Lafontaine Honda and had only ha First I have to preface this by saying that between us and our extended families, we have bought our last 6 cars from Lafontaine Honda and had only had good experiences with them. However, this one will be our last, as our experience has been terrible. Everything with the test drive and the initial sale was fine... until we got a phone call several days later saying that they had sold us the WRONG CAR. The sales information we had signed had a VIN for a car that was still on Lafontaine's lot. Nobody had bothered to check the VIN on the sticker with the VIN that was on all of the documents while doing a deal for the most expensive thing most people will buy next to a house. So we had to go back in and re-do the sales process. The dealer told us that we would receive the title for the incorrect VIN in the mail and to bring it in, which we did. They claimed that it would take 4-6 weeks to receive the correct Title and Registration. 5 weeks go by. Still no Title. No Registration. I call the Michigan Secretary of State and they tell me they have NO RECORD of a registration for our car's VIN and no request for the Title! So here we are, 6+ weeks later, no Title and no VIN. I have called both the Sales Manager and the General Manager at Lafontaine but I only get their voicemail and they will not return my calls. Only after I got the Secretary of State involved did Lafontaine finally issue the registration and submit the request for the title. What differentiates businesses nowadays is *Customer Service*. What I hope Lafontaine takes away from this is that sure, mistakes happen, but when they do you go out of your way to clear them up and to make sure the customer is taken care of. Get get the problem resolved. Return customer calls and keep good communication going. That's what customers remember and what they tell their friends and family. While the salesperson was responsive, the dealer failed to take care of the mistake without further action by the customer. Because of this, a long-time customer and future sales business has been lost, and I am unable to recommend this dealer if you're looking to buy a car. More

Car buying as it should be! We purchased a new, Honda Odyssey at LaFontaine Honda, through an automobile buying program. It was in every way what we hoped a car buying experienc We purchased a new, Honda Odyssey at LaFontaine Honda, through an automobile buying program. It was in every way what we hoped a car buying experience would be (but have rarely found). Everything was completely straight forward. There was no pressure, no attempt to sell us things we did not need or want, and they were very helpful all along the way. Because they did not have the vehicle we wanted on the lot, and had to get it from another dealership, we could not drive off in the new vehicle. But they delivered it to us (75 miles away) several days later, after installing a roof rack that we ordered. Because our initial salesman left for vacation at the end of the day of our purchase, we dealt with a second salesperson to arrange the installation of the roof rack and the delivery. He was every bit as helpful and the transition between the two salesmen was seamless. We are delighted with our experience!!!!!!!! More

Daryl Ha was very professional in working with us to get the right CRV at the right price. I would highly recommend Ha for any new car lease or purchase. H Ha was very professional in working with us to get the right CRV at the right price. I would highly recommend Ha for any new car lease or purchase. Ha is a 10 star person in my views More