I expressed interest to purchase a specific Honda CR-V EX-L via the Internet. This is a viable and intelligent option if you know exactly what you want. I was searching for the vehicle through the Car Genus web-site. I clicked on the Car Genus accept button to obtain internet prices and the screen illustrated that various dealers would be contacting me with an internet price. I clearly illustrated that I wanted to be contacted via e-mail. My phone is not permitted at work, so a phone call and text are sub-optimal. Well apparently, reading was only a prerequisite at 2 dealerships. All the other dealers were repeatedly calling and texting me, (plus e-mailing) despite me expressing I want to be contacted via e-mail only with their internet price. The option is right there for you to clearly select. All these phone wizards never gave me an internet price.
Dean Snell, at LaFontaine Honda in Dearborn Michigan, was the second of two to give me an internet price via e-mail. Both Dealers offered me a reasonable price. I counter-offered with what I thought was a fair price for both the buyer and seller. The first dealer responded telling me that they could sell me a cheaper CR-V model for my offer. LaFontaine took slightly longer, reviewed the circumstances, then accepted my counter offer. They gave me 2 days to accept as a final offer, which was very fair. I accepted the final offer shortly after I read it and within a brief period of time I received information via e-mail about what was expected of me from Dean. I then proceeded to drive to the dealer to meet Dean in person to thank him for actually READING my requests and being so honest, straight forward, and not pestering. He had no clue I was arriving. I hunted him down and introduced myself. He was friendly, informative, and got right to the point of matters. I felt like a buddy was taking care of my purchase. Dean and I continued to use the internet for all our communication and within 36 hours of accepting the offer, we were driving off in the exact CR-V EX-L Model we wanted. Prior to driving off, Dean spent as much time as we wanted sharing the various nuances about the new vehicle. My experience with Dean was one that will have me initially inquire about future Honda purchases "WITH HIM" before exploring other dealership avenues.
As well, Corace Harlaque (dealer's agent) performed the financial review and offered extended warranties to us. He did an excellent job breaking down the potential benefits of the various options and was not a hard sell. I actually learned more about the entire process of having your vehicle serviced by a Honda dealer by speaking to him. This interaction will cause me to use the Honda dealer for service in the future more often than I ordinarily would have. He was enthusiastic, but not a pressure sell type person. He permitted you to make an informed decision on what was best for your situation. He did an excellent job.