LaFontaine Honda

Excellent sales representative We purchased a Honda Odyssey from Ha last May and could not have been more pleased. She is a top-notch professional who gets the job done and got us We purchased a Honda Odyssey from Ha last May and could not have been more pleased. She is a top-notch professional who gets the job done and got us a great deal and the vehicle that we wanted. It was a pleasure to deal with Ha and we would refer family and friends without hesitation. More

satisied Worked out a deal with Tony for a new CRV. We got a fair trade in for out 2012 Odyssey! My wife is very happy with her new car! Thanks Henry Worked out a deal with Tony for a new CRV. We got a fair trade in for out 2012 Odyssey! My wife is very happy with her new car! Thanks Henry More

Excellent Ha Parrinello is an excellent car dealer. She is very knowledgable and helpful to the overall needs of her customers! Our family drives Honda fore Ha Parrinello is an excellent car dealer. She is very knowledgable and helpful to the overall needs of her customers! Our family drives Honda forever!!! More

crv purchase Costco provided the name of the dealership for Honda's...The sales dept. called me immediately, I met with Dean the same day, He was very Costco provided the name of the dealership for Honda's...The sales dept. called me immediately, I met with Dean the same day, He was very helpful, including a test drive of the CRV, as I had owned 3 Civics before, but not a CRV....He was very patient with our banking problem as Comerica put a long hold on our stock fund money, and we could not close when we had planned, Dean provided excellent customer service to me...He clearly explained the bonus that I could use to purchase accessories for my new car...I would return to him for a new car, However, Honda's last forever.......susan sackett More

Always great service I have been working with Ha Parrinello for my last 3 vehicles. I have been given excellent service at the dealership-everyone is always friendly, pol I have been working with Ha Parrinello for my last 3 vehicles. I have been given excellent service at the dealership-everyone is always friendly, polite and helpful. Ha goes even farther, and gives a personal touch that I really appreciate when making big decisions about which car, how much I can afford, etc. There is never any pressure, and I am always impressed by her honesty and compassion. I have recommended LaFontaine, and Ha in particular, to friends who are looking for a new car. And I will certainly continue to do so. My latest experience was, as always, wonderful. More

Bad service Hello I had an appointment at the Toyota building to get my oil change today for my truck that I bought recently. First of all I had the appointment Hello I had an appointment at the Toyota building to get my oil change today for my truck that I bought recently. First of all I had the appointment at 12:30 I waited until 2:00 to get it done. I don't know if the oil change take hour and a half to be done, anyway maybe they were behind today which is fine and i understand that. But I came home parked my truck on my drive way I went out in like half an hour and it was leaking on the drive way, so now my drive way is missed up and i have to take a day off on monday to get it fixed, this is so inconvenient. I always take my other cars to the Honda building and never had this problem.. For any suggestions mrmoquasher@gmail.com More

Bailey purchase of 2014 CR-V with Tony Falzetta Tony Falzetta sold us our new 2014 Honda CR-V and we really appreciated his friendly and no-pressure manner as a salesperson. He was very helpful and Tony Falzetta sold us our new 2014 Honda CR-V and we really appreciated his friendly and no-pressure manner as a salesperson. He was very helpful and knowledgable without being high pressure. We would highly recommend him as a salesperson to any of our friends and relatives that would be interested in buying a new vehicle. Buying our new CR-V at LaFontaine with Tony was an all around great experience. More

Misdiagnosis My car was misdiagnosed and had parts put on my car that it didn't need. I still have the same problem with my car, after misdiagnosis. I told the s My car was misdiagnosed and had parts put on my car that it didn't need. I still have the same problem with my car, after misdiagnosis. I told the service person that I was told I need a new starter. They check and test the car and told me that my ignition was bad, so lafontain Dearborn ordered an ignition The next week they put it on, the next day I went to start my car and it would not start up. That why I took my Car there from the beginning. So I called the service person I told them what happened he said well it must be The starter locking up, ( DA ) so he said he would order the part and call me back with an appointment, I have Not heard from him yet it's been two days, I didn't get an apology for the misdiagnosis at all . I've been a loyal customer for eight years to lafontain Dearborn. They just lost a customer because of bad customer Service, misdiagnosis, and for putting a part on my car that I didn't need. More

New purchase Excellent customer service in a timely manner. Only complaint is the vehicle should have been cleaned and detailed prior to pick up. This service was Excellent customer service in a timely manner. Only complaint is the vehicle should have been cleaned and detailed prior to pick up. This service was not offered but was warranted. The car was a floor model. More

Great Communication and Professional Courtesy! Derek Samp was very professional and courteous. He took the time to explain the specifics about the service my CRV needed and how long it would take Derek Samp was very professional and courteous. He took the time to explain the specifics about the service my CRV needed and how long it would take for the service to be completed. He also checked with me while I waited to let me know the progress of the work. I appreciated his patience in answering my questions also. While I waited, my salesperson Tony stopped by. It always amazes me that he remember what I look like and even questions or concerns I had about my vehicle in months past! I feel like part of the La Fontaine family especially when I receive a Christmas card from Tony. Another gentleman stopped by (didn't get his name) to ask about the book I was reading. We talked about the music being played at the dealership and I mentioned I loved it! He explained it was 70's and 80's music through satellite radio. ( I think he works in the financial office there at La Fontaine Honda.) Everyone at LaFontaine is friendly and helpful. More