LaFontaine Honda

I purchased a Honda Element from LaFontaine 2 years ago , and went to get my oil changed. While there I was approached by Salama who asked if I was being helped, I advised that I was there for an oil change and went to get my oil changed. While there I was approached by Salama who asked if I was being helped, I advised that I was there for an oil change but that I wanted to know more about the equity trade in email I received. Salama explained how it worked and the details of the event. I told Salama that I would only be interested in another vehicle that was AWD, since that is what I was driving. I did not have time to stay that day, so we agreed that I would return the next day. Saturday I returned to the dealer with my husband, we sat with Salama going over what options we were looking for etc. I was offered two CRV's to look at and drive. The sales experience I had with Salama far surpassed that of the Element. Salama was extremely knowledgeable and went over every detail of the sale as well as every option on the vehicle itself. Meanwhile my husband inquired about trading in his vehicle, Salama showed him an Accord that was in the showroom, the husband liked it so much...we ended up trading in both vehicles. While waiting for some information to come back on my car, Salama drove my husband back to our house to pick up his trade in. We are so impressed with the sales experience we had with Salama . La Fontaine has gained itself two new loyal customers. More

I came in on a Saturday for my maintenance oil change. I came in on a Saturday for my maintenance oil change. I saw my sales person Ha Parrinello and I remembered that she had sent a letter to me that I came in on a Saturday for my maintenance oil change. I saw my sales person Ha Parrinello and I remembered that she had sent a letter to me that said that I could get out of my lease early and trade up. Of course I figured that it was too soon considering I had the car for only one year. I was surprised to learn that I was able to leave there with a 2012 Honda Accord that is fully loaded (the car is sharp !) and she (the Accord) has a nice ride as well! What makes it even better was my payment was lower as well. I have made a commitment to this dealer because when no others would be there for me,, Ha Parrinello and the staff at Lafontaine Honda are there for me to make sure that I can get what I want. You should come in a give them a try. I know I may sound like their commercial but,,, they really do treat you like family! Ask for Ha Parrinello, she will take her time with you, sit down and really listen to what you want and what you have in mind and she will get you into a nice Honda. Katrina M. Arnold More

Seriously the most pleasurable new car buying experience ever. Salama Almadaa was incredibly easy to work with and was extremely thorough in reviewing all of the available option and how each would effects ever. Salama Almadaa was incredibly easy to work with and was extremely thorough in reviewing all of the available option and how each would effects the overall monthly payment. Financing was a smooth and seemless process with now pressure or games. If you want to get the best deal without all the typical dealer games, you want Salama and the LaFontaine team.... More

I have recently purchased a Honda CRV with Honda LaFontaine. Mr. Salama Almardaa was courteous, friendly and kind enough to entertain my inquiries about the car that I was hoping that I would be ap LaFontaine. Mr. Salama Almardaa was courteous, friendly and kind enough to entertain my inquiries about the car that I was hoping that I would be approved. After submitting the necessary requirements, I had to wait till monday. Around 9 AM, I got a phone call from Salama that I got approved to get one with the help of Ms. Michelle Cafeo. Before going to this dealership, I also have gone to another which I wouldn't recommend at all. Overall, my experience with the services of LaFontaine dealership was excellent. To the LaFontaine family, you got two keeper employees. If ever I have to buy another vehicle, I would again buy in this dealership. I am recommending to all of my family and friends to buy in this dealership. More

Salama provided a great service. He answered all my questions about the Honda civic and the CR-V cars. He spent a long time explaining the features of both cars. i am very happy with the deal and with questions about the Honda civic and the CR-V cars. He spent a long time explaining the features of both cars. i am very happy with the deal and with the 2 cars. I strongly recommend dealing with this dealer and will be referring my friends to him. More

Ha Parrinello has been our sales agent for many years. We have leased several Honda's thru her. The reason we keep going back is because she doesn't play the sales game with us like some other dealers and a have leased several Honda's thru her. The reason we keep going back is because she doesn't play the sales game with us like some other dealers and agents we've had in the past. Ha finds out what we want and need and does everything she can to meet our needs. She is very low key, but very knowledgeable about her product line. She truly has your best interest in mind when you deal with her. Last year, Ha went out of her way to help us turn in a Honda our son bought in another state. She didn't get paid for any of that. Ha is not just a sales person to us, she is a friend. When your out to buy a car and know you have to go thru that dreaded process, its nice to have someone you trust to help you thru it. I would definetly recommend Ha Parrinello at LaFontaine as the sales agent to go to if someone is looking to purchase or lease a Honda. J.Shirlin More

My father recommended seeing Ha when my wife's Toyota Yaris lease was up. Although we couldn't come to a compromise on a Honda vehicle, Ha was very helpful in researching all makes/models in the LaFonta Yaris lease was up. Although we couldn't come to a compromise on a Honda vehicle, Ha was very helpful in researching all makes/models in the LaFontaine family. After several weeks of researching and test driving many different models (my wife is very picky), she came to the conclusion that the Kia Soul was the vehicle for her. Ha did a fantastic job getting us the best deal she could find on the Soul. By waiting, we were able to take advantage of future deals that we would not have had an opportunity to eligible for without Ha's guidance. My wife ended up leasing the Kia Soul for the price and lease term length she was originally looking for. I would recommend Ha to all of my family members and friends. She has found a valued customer for the unforseeable future. Pete from Dearborn, MI More

We are very pleased with Salama for excellent services he provided us during our visit to this showroom, which resulted in leasing the 2012 Honda Accord SE. Salama answered every question very politely and provided us during our visit to this showroom, which resulted in leasing the 2012 Honda Accord SE. Salama answered every question very politely and made every effort to sell the car. He called us few times to negotiate the price and offer better car and deal. He went out of his way to approach our friend (who recently bought a car from this dealership) to convince me to make a deal. My wife Farzana and I are very impressed with his honesty and professionalism demonstrated during our recent car purchase from this dealership. Thank you Farooq N. Khan More

My sister recommended that I see Ha when I told her I was going to trade my current Honda in as my lease was up. She had bought 3 Honda's from Ha in the past few years. The dealer that I had previously used going to trade my current Honda in as my lease was up. She had bought 3 Honda's from Ha in the past few years. The dealer that I had previously used had left the dealership I had always gone to and the last I had heard was no longer selling cars, but working in the finance department, so I needed to see a new sales person. I loved working with Ha! She was friendly and personable, and made sure I left with the car I had set my heart on! When Don asked why I had not gone back to the dealership I had used for my previous 3 Honda's, I explained that my salesperson was no longer there and I really did not remember who had sold me the car I was trading in. He asked if I remembered who I had dealt with that I really liked...when I told him, I found out that he was now working at Lafontaine and it made perfect sense - what a great fit! It was great to see him again and know that he was now working at Lafontaine. Everyone went above and beyond and they now have my business for life...Ha and everyone I encountered at Lafontatine is great! I love my new car! More

I live in Fenton Michigan, yet I bought a 2012 Honda Odyssey Touring Elite from LaFontaine Honda in Dearborn Mi, which is more than 60 miles away. In fact, there are at least a dozen Honda dealerships Odyssey Touring Elite from LaFontaine Honda in Dearborn Mi, which is more than 60 miles away. In fact, there are at least a dozen Honda dealerships which are a closer drive than LaFontaine. Initially I contacted the three Honda dealers closest to me (actually visited two of them and test drove at one of them) and while everyone was friendly enough, I knew I was getting some common sales techniques applied to me when it came to determining how much I was going to pay to put this vehicle in my possession. For example, quoting me a price then finding out during the finalizing process that the price I was quoted was for a less expensive model and that MY vehicle was going to cost more. I could go on. I decided to contact LaFontaine on a whim because I am friends with a number of people who have have had fabulous experiences with LaFontaine, in the areas of both new car purchases and repair service. At this point I must say that I am probably a customer at the extreme end of doing pre-purchase research on every aspect of the vehicle I want to buy. I go to the auto show to examine the car, I read all automotive press articles I can find, I talk to people (even strangers willing to talk) who own the vehicle I'm interested in, and I find out every real aspect of what the car actually costs the dealer to obtain and sell the car. So I end up calling LaFontaine Honda (the fourth dealer I contacted) and was referred to a Sales Professional named Bobby Adams. I told Bobby who I was and very specifically what I was looking for, but made no mention of having contacted any other dealerships. The out the door price Bobby quoted me was low - no, make that VERY low. I was so sure he either was forgetting to add sales tax or was quoting a price for a lower model, that I did what I'm sure few customers ever do, I asked Bobby if that price could possibly be correct - it seems too LOW! I added that I was not meaning to be disrespectful in questioning his quote, I just found it difficult to believe the on-the-road price quote I received. Bobby just laughed in a friendly "no problem" kind of way and said not to worry. He offered to have his General Sales Manager, Don Poley, give me a call to assure me everything was on the level. So sure enough, Don Poley calls me within 10 minutes and goes over every figure with me, one by one, from what Lafontaine paid for the car all the way to the price I was quoted, and it was indeed for the exact car I was looking for. Without getting deep into specifics, the price I was quoted was THOUSANDS less than the next best price I was offered at the other dealerships. While price isn't everything, dealing with thousands of dollars price difference does matter quite a bit. And here is where things get even better. I was looking for a white exterior color and a dark (truffle) interior color. Bobby Adams found several in the area and arranged to pick one up from, of all places, the first dealership I had contacted. The day he was to pick up that vehicle, he was told he couldn't have it (for reasons I was not told). Bobby immediately called me to apologize and stress to me that he would find another vehicle for me very soon. It took less than a day and Bobby called to say one had been found and that I could pick the car up in about three business days. It was one they had to pick up from a dealer on Detroit's east side. Sure enough, I was able to pick the car up three business days later and even though he offered to deliver the car to my house, I elected to pick up the car and finish off the final paperwork at the LaFontaine Highland, MI Cadillac, Buick, GMC dealership since I work near that location. Everything I was told or promised by Bobby or by LaFontaine occurred exactly as they said it would. I received a fabulous price on a vehicle that is well known for dealers not having much willingness to negotiate on. I received top notch service from Bobby and Don in every aspect of this transaction. I was able to do all of this without ever physically going to the dealership in Dearborn. One week before I made my first call to LaFontaine, I couldn't have imagined I could do business like this - now here I am, almost in awe of the fact I could get an amazing deal on a vehicle from people that delivered on every promise they made, and never step foot into the actual showroom. Now the icing on this cake: About the time my 15 day temporary license tag was to expire, I called LaFontaine Honda and was connected to Don Poley. I was asking if he could check on the status of my permanent license plate (for some reason, I thought the plate was going to be mailed to me directly from the Secretary of State, even though nobody ever told me that). Don told me the plate was at their dealership. Since Don lives about 10-15 miles from me, he offers to deliver it to me that day. That particular day, I had to work late and before I could call Don to tell him I wouldn't be able to meet him at a reasonable time, he had already left me a message telling me the plate was behind the storm door of my house! Yes, he actually delivered it to my home! In all, this kind of treatment in every aspect of this experience is what makes and keeps loyal customers. I am fiercely loyal to those who treat me well and do what they say they will do - and even more so when they go above and beyond my expectations. As a result, unless given a reason otherwise, I will ALWAYS take my business to LaFontaine and direct those who ask my advice to first check out LaFontaine. They call themselves "The Home Of The Family Deal". Now I know, it's not just their advertising slogan, it's the way they really do business. More