LaFontaine Hyundai of Livonia

Review This is a great dealer will definatlely return in the future. I love these cars and well worth the money. Cant beat the great warranty. This is a great dealer will definatlely return in the future. I love these cars and well worth the money. Cant beat the great warranty. More

Great vehicle; great deal! The staff was friendly, professional, and made sure I left feeling satisfied. The only thing that could have been even better was that there is only o The staff was friendly, professional, and made sure I left feeling satisfied. The only thing that could have been even better was that there is only one salesperson, so he had to juggle his time between me and other customers. There was a little more waiting than I would like, but overall, I am very satisfied with my experience and absolutely love my new Santa Fe! More

Excellent Experience Until. I would have rated the dealer excellent until they presented the "cost sheet" that had an additional $599 listed as an "additional option/expense" or I would have rated the dealer excellent until they presented the "cost sheet" that had an additional $599 listed as an "additional option/expense" or similar wording. In my opinion, the item was glossed over with no explanation until I specifically asked what the expense was. At that time, they stated it was for interior/exterior stain treatment and stain warranty that was applied when the dealer received the vehicle. Upon further discussion, the $599 stain warranty expense was removed by the dealer. If the dealer had insisted on charging for a "stain warranty," I would have walked out of the dealership. So, if I correctly understand the sales pitch, I supposedly received a "free" anti stain treatment but no anti stain warranty. Don, the salesman, was exceptional. He gave us plenty of time to determine if the vehicle would meet our needs then did a tremendous job explaining the nuances of the Santa Fe. More

Customer service We were very impressed with the attention we received from Ethan the evening we first stopped by. He was friendly, knowledgeable, and encouraging with We were very impressed with the attention we received from Ethan the evening we first stopped by. He was friendly, knowledgeable, and encouraging without being pushy. He got us into an Ioniq for a test drive and we were hooked. We were also very impressed with the communication skills of Don. He heard what we said we were looking for, provided clear information about choices and options, and was prompt in responding to our inquiries. As a matter of fact, he got our business because he was the most responsive of any of the other salespeople we encountered in our car search. More

Excellent Place To Buy A Hyundai The salesman (Don) was excellent. I was treated with respect, courtesy and professionalism. I did not feel any pressure to buy. Their pricing for t The salesman (Don) was excellent. I was treated with respect, courtesy and professionalism. I did not feel any pressure to buy. Their pricing for the Hyundai Tucson was excellent. It was a great deal so no negotiating of price was necessary. In the end, I was satisfied with the purchase price of the vehicle. If you need a Hyundai be sure to check Ralph Thayer first before going anywhere else. The staff will treat you right. More

Ralph Thayer Hyundai This has been one of the best dealership I have experienced. They were very friendly and courteous. Meet our needs on what we wanted in a car. Dan She This has been one of the best dealership I have experienced. They were very friendly and courteous. Meet our needs on what we wanted in a car. Dan Shellnut was very helpful and I would recommend him and Ralph Thayer Hyundai to everyone. More

Buyer review Everything was great! The only suggestion was there seemed to be some reluctance to trade for the car I really wanted, ..more of what I consider a man Everything was great! The only suggestion was there seemed to be some reluctance to trade for the car I really wanted, ..more of what I consider a management problem than a salesperson problem. More

Best experience period First of all the dealership experience was the best i ever had.I am 62 years old and purchased a few new cars in my time ran across all types of sales First of all the dealership experience was the best i ever had.I am 62 years old and purchased a few new cars in my time ran across all types of salespeople .I have to say that Don Shellnut was the best one i have ever dealt with and I mean the best Mr.Thayer he is a keeper. More

Fast, easy experience I mostly knew what I wanted when I arrived at Ralph Thayer, but Don helped me through some final decisions. No pressure to buy, upgrade, etc. It was a I mostly knew what I wanted when I arrived at Ralph Thayer, but Don helped me through some final decisions. No pressure to buy, upgrade, etc. It was a smooth and easy process that I enjoyed, unlike some other dealers! More

great sale service I was definitely happy to meet Don Shellnut , the sales person who was nice and friendly . He gave me enough time to be familiar with every feature t I was definitely happy to meet Don Shellnut , the sales person who was nice and friendly . He gave me enough time to be familiar with every feature that the car has . I would definitely recommend this sales person and this dealer to my family and friends More