LaFontaine Kia of Ypsilanti

Great Dealership-Great Smily Welcoming Staff! I Went For My Annual Car Service-Very Friendly Staff..I’m Very Happy and Thankful for Great Service-Really Appreciate-They Made Fresh Coffee while I I Went For My Annual Car Service-Very Friendly Staff..I’m Very Happy and Thankful for Great Service-Really Appreciate-They Made Fresh Coffee while I was waiting-Also was given Choice of Getting a Ride Bk Home or I Can Stay there Since it Wasn’t going to take more than Hour and Half or so! Thank you so much All!👍🏻🙌🏻🙏🏼 More

The employees at Lafontaine were very professional and helpful making my experience easy. I would most definitely return for any service on my vehicle! helpful making my experience easy. I would most definitely return for any service on my vehicle! More

I had a great experience purchasing my new Kia Sportage! The entire process was smooth and easy, and I never felt pressured. I also got a fantastic value for my trade-in, which made the experience even bett The entire process was smooth and easy, and I never felt pressured. I also got a fantastic value for my trade-in, which made the experience even better. I absolutely love my new car and couldn’t be happier with how everything worked out. Also, Gene was amazing! Highly recommended! More

Deceptive tactics used by finance manager. Car in less than ideal shape when received, will not be recommending. Car in less than ideal shape when received, will not be recommending. More

Hands down one the worst experiences ever. I arrived at the beginning of July for my appointment and the door was locked, there were 2 employees chatting and the 1 actually held her finger up I arrived at the beginning of July for my appointment and the door was locked, there were 2 employees chatting and the 1 actually held her finger up to tell me to wait. After 15 minutes I was let in. I was told “yeah this is an issue we keep your car for.” Would’ve been nice to know ahead of time, I had to remove my car seats. She then tells me I can wait in the lobby for my ride- sorry not hauling 2 giant car seats. I got the diagnostic report quickly, but had some questions. So I called, and called, and called. Finally on attempt 4 I got a human, they tell me my advisor “Yolanda” will call me back. To make a long story short I am still waiting for Yolanda to call me back (it’s 9/17). After a week I still had zero updates on my vehicle. Finally I demanded some type of update, that’s when I was told my parts had to be ordered. Cool, it was gonna be ready in 3 more days. Only it wasn’t, six days later I was told they still needed to get parts for the recalls. At that point it was almost 2 weeks and I told them to forgo the recalls and just fix what I brought it in for. Finally, 2 weeks later I was able to pick it up. *entire front axel had to be replaced- It’s a 2025, I bought it brand new in March of 2025. Fast forward to the Friday before labor day- The knocking I heard before was back. So once again I take it in for my appointment. The girl (Hannah) was much friendlier and seemed more professional. I told her about my previous experience, she assured me Yolanda was no longer in that dept and she would be sure to keep me informed. Even gave me her card with all kinds of info. I was told it would take 72 hours for a diagnostic, but because of the holiday no later than Wednesday. Welp Wednesday can and went, along with 7 more days. I called the following Wednesday, I explained that I still hadn’t received any info on what’s going on. Hannah placed me on hold for 13 minutes to ask the tech. She then told me he was out for a test drive and she would call me back. Friday I called back, because shocker, no one called me. After 25 minutes of waiting I was told nothing was wrong with my car. Almost another 2 weeks and nothing is wrong?? I was told they test drove it and there was no knocking. Well based off the odometer, they definitely didn’t drive enough to hear it. Within 4 hours of picking it up, the knocking was just like it was when I dropped it off. I have never in my life experienced such horrid customer service. My Carnival is the 3rd vehicle I purchased since 2018. I will NEVER and I mean never buy another vehicle from this location. Almost $200k in vehicles and I couldn’t have 1 person call me back. Disgusting. DO BETTER! More

Jayden was fantastic. Very helpful, patient, and easy to work with. I never felt pressured to buy. He also encouraged me to follow my gut and get the car checked out with Very helpful, patient, and easy to work with. I never felt pressured to buy. He also encouraged me to follow my gut and get the car checked out with a mechanic, even though it was getting late in the day. (The car checked out great with third party too). Also financing manager was helpful and stayed late to help me finish the deal. It's been a couple months and I'm loving the car and am very satisfied with my whole experience. More

Appointment was scheduled on line. Dealer met schedule time and whole service time was less than an hour. Service person was knowledgeable and kept me up to date. Video from service te Dealer met schedule time and whole service time was less than an hour. Service person was knowledgeable and kept me up to date. Video from service tech was accurate and informative. Only difference between this service and a Lexus service was Lexus washed the car. Great experience. More

LaFontaine Dearborn has a very helpful staff and have been very pleased with most of their work. However I had them replace my windshield under a warranty in May and my auto rain sensor hasn’t worked sin been very pleased with most of their work. However I had them replace my windshield under a warranty in May and my auto rain sensor hasn’t worked since. I’ve brought it back twice and it still isn’t fixed. I live 30 miles away so it is an inconvenience to be driving it back for them to try again. I’ll probably just take it to a closer mechanic and pay for the repair. More

Everything was perfect; we got a good deal, and our salesman was really helpful with everything. salesman was really helpful with everything. More