LaFontaine Kia of Ypsilanti

Process was easy, clear, and Cam did a great job helping me pick a new car me pick a new car More

Service and attendance was great in the beginning, after that everything went terribly, no contact, same answer every phone call, “ we will call you back “ and never anything took my car In for a insurance that everything went terribly, no contact, same answer every phone call, “ we will call you back “ and never anything took my car In for a insurance claim for 10000$ alot of money for a fix and my car to come back out still clanking and tire pressure sensor broken, been trying to get in contact for 2 months with voice messages, messages left for management, and still nothing empty promises and words for the sales they get. Bought 2 cars and it’ll be last since the service gets worse the more business you give. More

Went in for a coolant leak that was very noticeable, They did "the best" they could but couldn't find the leak due to "warranty" limits on the tests, The service advisor also suggested i get the recall that did "the best" they could but couldn't find the leak due to "warranty" limits on the tests, The service advisor also suggested i get the recall that was on my vehicle and i said that's perfect. Comes to find out not only did they not find the leak they also didn't do the recall! I then Called asking questions about it and constantly got put on hold since the advisor was unaware on how to handle the situation. Brought the car to another dealership and they found the coolant leak in less than an hour! More

Great experience and good service. Very customer service oriented. Would recommend to others for sure. Very customer service oriented. Would recommend to others for sure. More

Very positive experience. Keny was extremely helpful and understanding. He went beyond and above to make sure I had a positive experience with my vehicle purchase. Thank you K Keny was extremely helpful and understanding. He went beyond and above to make sure I had a positive experience with my vehicle purchase. Thank you Keny! Keep up the good work. More

We had a positive experience. Our car was serviced quickly and efficiently. Samantha did a great job at communicating with us. She even answered all my silly questions.. Our car was serviced quickly and efficiently. Samantha did a great job at communicating with us. She even answered all my silly questions.. More

They got me in right at my appointment time, carefully explained how long it would take, and the service was done ahead of schedule. explained how long it would take, and the service was done ahead of schedule. More

They did recall service for my vehicle, it was fast and easy. They sent an inspection video after service and checked in to make sure everything went well. easy. They sent an inspection video after service and checked in to make sure everything went well. More

Highly recommend. Garrett was very low pressure. Listened to what were were looking for in a vehicle. Very responsive in communications. Made the transaction very Garrett was very low pressure. Listened to what were were looking for in a vehicle. Very responsive in communications. Made the transaction very easy. More

I would NOT recommend the Ann Arbor facility for buying a car or service. I have had multiple problems and issues with the facility. From changing the type of oil they put in my car and not telling me. To in car or service. I have had multiple problems and issues with the facility. From changing the type of oil they put in my car and not telling me. To inferior service work done, then charge me more to have work done again. The service manager was rude and told the service writer " Just get them out of here" while I was expressing my concern about their poor communication and changing the type of oil used, and telling me. Salespersons quoting me a price for a new car, and trying to charge more for the car than the sticker price in the window. The bottom line is they are deceptive and poor quality work. More