LaFontaine Mazda Kalamazoo

Mazda service experience was mediocre. No one showed up or called to get my vehicle as was originally scheduled. After 10 days of not hearing from the service department I called to resche No one showed up or called to get my vehicle as was originally scheduled. After 10 days of not hearing from the service department I called to reschedule another day that LaFontaine would pick up my vehicle. After three days of not hearing back I called and scheduled a time to bring the car in myself. Follow up from the service department is not great, on hold for 10 minutes at time, difficulty getting through to a live person in general. More

Very polite and very willing to help and work with you. You work with several different ones those to complete any transaction, but you original salesman is there to help before and after the sale. You work with several different ones those to complete any transaction, but you original salesman is there to help before and after the sale. More

Made the buying process super easy and convenient. Really nice people. They made sure all my needs were met. Really nice people. They made sure all my needs were met. More

They have great service very respectful very clean and very patient.Amanda has great customer service. very patient.Amanda has great customer service. More

Excellent service always a job well done, staff is always very courteous and professional. I feel staff keeps a good eye on my investment. very courteous and professional. I feel staff keeps a good eye on my investment. More

My experience was fine, but why do they send emails to book your appointment online? I tried twice and it didn’t work. Why don’t they just give you a number to call, if that is what you have to do? book your appointment online? I tried twice and it didn’t work. Why don’t they just give you a number to call, if that is what you have to do? More

McKenna and Cameron were extremely helpful when I brought my car in for maintenance. I had an appointment set for the end of the month as it was their earliest availability, I called a few days later because my car in for maintenance. I had an appointment set for the end of the month as it was their earliest availability, I called a few days later because I was worried about the noise for the issue. McKenna was able to work me into their schedule sooner. And my car was done in a day. It was super helpful! More

Absolute worst dealership I have ever tried to do business with. I bought a vehicle from them and they promised to have a hitch out on it the following Wednesday. They knew I needed it done so that I business with. I bought a vehicle from them and they promised to have a hitch out on it the following Wednesday. They knew I needed it done so that I could leave for Texas the following Friday, for a month, pulling a trailer. The hitch was put on a week after I left. The were supposed to check out the heat as well. Then they promised to have it delivered to my home before I returned. Didn’t happen. I had a friend pick it up while I was on my way back home. He said that they seemed shady when he was there picking it up. After that I drove it for 15 miles and all the oil drained onto my driveway. They finally came and picked it up to check it out. Found that they didn’t even tighten the oil filter when they serviced it. Then while checking the heat they found the head gasket was blown. This was in November of 2024. I have been told several times they are waiting on parts. Now at the end of March they just ignore everything. I’m glad that I didn’t complete the satisfaction call or I would be stuck with a loan and no vehicle. I guess I should have read the reviews for their dealership before going there. 100% don’t do business with this dealer. More

Excellent service and overall a great visit! I look forward to the next service visit. I look forward to the next service visit. More

Knowledgeable about product, listen to customer’s wants/needs and suggests product that most nearly matches. Courteous, professional, looking for a loyal relationship for service and future car purc wants/needs and suggests product that most nearly matches. Courteous, professional, looking for a loyal relationship for service and future car purchases. More