LaFontaine Mazda Kalamazoo

Found a Mazda CX-5 on the website that interested me. I wondered if it had a power lift gate or moonroof. I called their number and talked to someone. They didn’t know but would check for me. She cam I wondered if it had a power lift gate or moonroof. I called their number and talked to someone. They didn’t know but would check for me. She came back shortly and said yes it had the power liftgate but not a moonroof. She invited me to a test drive which I declined at the moment. Today I decided to drive from My home in Grandville to Kalamazoo -84 miles round trip- to see the car. Again I called their number to make sure it was still available. I spoke with Marg, my concierge, and she said it was still there. I said it would take an hour, but was leaving now. Shortly after that I got a text fromMarg, who was now a manager, and confirming my appointment at 3:30 with Traci. When I arrived I asked for Traci and was told she wasn’t working today. I thought that was strange so I asked for Marg. They didn’t have anyone there by that name, much less a manager by that name. At that point I started to laugh. Finally someone stepped forward to help. A nice salesperson asked how they could help and I told her my story. She got the sales manager involved and he was confused also. Finally they realized what car I was talking about and apologized, they had just got the car in a few days ago and it hadn’t gone thru cleanup yet. It was not ready to be seen. I was able to see the car and it did not have the power liftgate or moonroof. We finally figured out that Marg was at a remote business center, didn’t contact the dealership to ask about the liftgate, and definitely didn’t call the dealership to setup an appointment.. so, after wasting several hours, and driving approx 85 miles, I decided to take my business elsewhere. I sales consultant and sales manager at the local business were great people to talk with, but no way will I ever go back if Lafontaine can’t get their act together.I did buy a car at another dealer later that day. More

Set up a meeting on Friday for Saturday morning. When we arrived after driving 1-1/2 hours from South Bend, only to find the car had been sold, At this point the sales associate was kind enough When we arrived after driving 1-1/2 hours from South Bend, only to find the car had been sold, At this point the sales associate was kind enough to try and sell us another vehicle for twice the money, Don’t appreciate wasting our time and then insulting us buy presenting a replacement for twice the money. More

Took a car to their service department on a Thursday to get a $91 oil change at the dealership because we want to ensure they are checking over the car every chance they get. Okay, I paid twice the going get a $91 oil change at the dealership because we want to ensure they are checking over the car every chance they get. Okay, I paid twice the going rate for an oil change but whatever. When we left the dealership the next day the engine light comes on. We schedule an appointment for the following Friday to take it back in for service under warranty and they attempt to charge us $110 for an hour to discover that the gas cap was left off sometime between when it was oil changed and the time we could get in for warranty service. Since there was not anything wrong with the car they have to charge us. They knocked it down to $55 for them to tell us that. Keep your $55, never need your service or support again. Or your $91 oil changes. Love the car, don't need this. Never had this level of poor service at any Mazda dealership, ever. I can understand if it was out of warranty and we brought it in for you to diagnose, but this is just a bad decision. More

I had my Mercedes serviced here for years and bought my new Mazda here. It's a pretty fair place with some straight shooters that worked there. The lady that was my salesperson was awesome. I can't remembe new Mazda here. It's a pretty fair place with some straight shooters that worked there. The lady that was my salesperson was awesome. I can't remember her name but she was a bit older. More

GREAT SERVICE (BODY SHOP) I got into an accident and had my vehicle was taken to the body shop at Orrin B. Hayes. My insurance company was terrible to deal with, however, the I got into an accident and had my vehicle was taken to the body shop at Orrin B. Hayes. My insurance company was terrible to deal with, however, the body shop Manager MARY WOODS was excellent and made sure everything was taken care of and my vehicle was repaired timely and properly!!! If it had not been for MARY who knows how long or what would of happen. Hopefully I never have to return to a body shop, but if I do - No other place for me except for Orrin B. Hayes. Rodney E. More

The best in Michigan!! It is clear when you walk in the door of either location why this family owned from day one has been in business for so long, and still growing. The s It is clear when you walk in the door of either location why this family owned from day one has been in business for so long, and still growing. The staff is always happy and doesn't change month after month. The receptionist at the Jeep dealership is very helpful, along with every one of the salesmen. I wouldn't go anywhere else to purchase another vehicle. More

Terrble customer service. Orrin B. Hayes Jeep on Stadium Drive has terrible customer service. My wife took her Jeep Grand Cherokee in for service and asked the service guy, Jo Orrin B. Hayes Jeep on Stadium Drive has terrible customer service. My wife took her Jeep Grand Cherokee in for service and asked the service guy, John, to program a new key fob due to issues with the one she was using. She had called previously called and and was quoted $160 for a new fob, and $40 to program it. The parts guy, Jeff, said they might try to charge more for diagnostics, but it was not needed. Again, my wife asked John to program a new key (only). Two days later they still have the Jeep. My wife called and spoke with John in service. Apparently, the bill was now $295 with $95 being for diagnostics, which she did not ask for. She stated John was very rude to her on the phone, and kept asking her...."so what do you want to do." She told him what Jeff in parts had said and he became very rude and said, "Jeff doesn't run my department." Now we're on day three and still no Jeep. My wife called this morning to ask about the Jeep, and they had not looked at it. Wow ! Orrin B. Hayes used to be quality and service. Now they have a rude service guy (named John) tearing down the reputation they spent years building. Maybe John needs some additional training on how not to act like an idiot on the phone. We will be picking up the Jeep in a couple of hours whether they have looked at it or not. And, no we will not pay the additonal $95 for diagnostics when we told them what we needed, and what the problem was..... and then specifically requested a key fob, and programming ONLY. Orrin B. Hayes will never see us again. You can't swing a dead cat without hitting a Jeep dealer ..... we'll find another one. More