LaFontaine Mazda Kalamazoo

Absolute worst dealership I have ever tried to do business with. I bought a vehicle from them and they promised to have a hitch out on it the following Wednesday. They knew I needed it done so that I business with. I bought a vehicle from them and they promised to have a hitch out on it the following Wednesday. They knew I needed it done so that I could leave for Texas the following Friday, for a month, pulling a trailer. The hitch was put on a week after I left. The were supposed to check out the heat as well. Then they promised to have it delivered to my home before I returned. Didn’t happen. I had a friend pick it up while I was on my way back home. He said that they seemed shady when he was there picking it up. After that I drove it for 15 miles and all the oil drained onto my driveway. They finally came and picked it up to check it out. Found that they didn’t even tighten the oil filter when they serviced it. Then while checking the heat they found the head gasket was blown. This was in November of 2024. I have been told several times they are waiting on parts. Now at the end of March they just ignore everything. I’m glad that I didn’t complete the satisfaction call or I would be stuck with a loan and no vehicle. I guess I should have read the reviews for their dealership before going there. 100% don’t do business with this dealer. More

Excellent service and overall a great visit! I look forward to the next service visit. I look forward to the next service visit. More

Knowledgeable about product, listen to customer’s wants/needs and suggests product that most nearly matches. Courteous, professional, looking for a loyal relationship for service and future car purc wants/needs and suggests product that most nearly matches. Courteous, professional, looking for a loyal relationship for service and future car purchases. More

The service rep was honest and kind, and the service was done ahead of schedule done ahead of schedule More

Found a Mazda CX-5 on the website that interested me. I wondered if it had a power lift gate or moonroof. I called their number and talked to someone. They didn’t know but would check for me. She cam I wondered if it had a power lift gate or moonroof. I called their number and talked to someone. They didn’t know but would check for me. She came back shortly and said yes it had the power liftgate but not a moonroof. She invited me to a test drive which I declined at the moment. Today I decided to drive from My home in Grandville to Kalamazoo -84 miles round trip- to see the car. Again I called their number to make sure it was still available. I spoke with Marg, my concierge, and she said it was still there. I said it would take an hour, but was leaving now. Shortly after that I got a text fromMarg, who was now a manager, and confirming my appointment at 3:30 with Traci. When I arrived I asked for Traci and was told she wasn’t working today. I thought that was strange so I asked for Marg. They didn’t have anyone there by that name, much less a manager by that name. At that point I started to laugh. Finally someone stepped forward to help. A nice salesperson asked how they could help and I told her my story. She got the sales manager involved and he was confused also. Finally they realized what car I was talking about and apologized, they had just got the car in a few days ago and it hadn’t gone thru cleanup yet. It was not ready to be seen. I was able to see the car and it did not have the power liftgate or moonroof. We finally figured out that Marg was at a remote business center, didn’t contact the dealership to ask about the liftgate, and definitely didn’t call the dealership to setup an appointment.. so, after wasting several hours, and driving approx 85 miles, I decided to take my business elsewhere. I sales consultant and sales manager at the local business were great people to talk with, but no way will I ever go back if Lafontaine can’t get their act together.I did buy a car at another dealer later that day. More

Set up a meeting on Friday for Saturday morning. When we arrived after driving 1-1/2 hours from South Bend, only to find the car had been sold, At this point the sales associate was kind enough When we arrived after driving 1-1/2 hours from South Bend, only to find the car had been sold, At this point the sales associate was kind enough to try and sell us another vehicle for twice the money, Don’t appreciate wasting our time and then insulting us buy presenting a replacement for twice the money. More

Took a car to their service department on a Thursday to get a $91 oil change at the dealership because we want to ensure they are checking over the car every chance they get. Okay, I paid twice the going get a $91 oil change at the dealership because we want to ensure they are checking over the car every chance they get. Okay, I paid twice the going rate for an oil change but whatever. When we left the dealership the next day the engine light comes on. We schedule an appointment for the following Friday to take it back in for service under warranty and they attempt to charge us $110 for an hour to discover that the gas cap was left off sometime between when it was oil changed and the time we could get in for warranty service. Since there was not anything wrong with the car they have to charge us. They knocked it down to $55 for them to tell us that. Keep your $55, never need your service or support again. Or your $91 oil changes. Love the car, don't need this. Never had this level of poor service at any Mazda dealership, ever. I can understand if it was out of warranty and we brought it in for you to diagnose, but this is just a bad decision. More

I had my Mercedes serviced here for years and bought my new Mazda here. It's a pretty fair place with some straight shooters that worked there. The lady that was my salesperson was awesome. I can't remembe new Mazda here. It's a pretty fair place with some straight shooters that worked there. The lady that was my salesperson was awesome. I can't remember her name but she was a bit older. More

GREAT SERVICE (BODY SHOP) I got into an accident and had my vehicle was taken to the body shop at Orrin B. Hayes. My insurance company was terrible to deal with, however, the I got into an accident and had my vehicle was taken to the body shop at Orrin B. Hayes. My insurance company was terrible to deal with, however, the body shop Manager MARY WOODS was excellent and made sure everything was taken care of and my vehicle was repaired timely and properly!!! If it had not been for MARY who knows how long or what would of happen. Hopefully I never have to return to a body shop, but if I do - No other place for me except for Orrin B. Hayes. Rodney E. More

The best in Michigan!! It is clear when you walk in the door of either location why this family owned from day one has been in business for so long, and still growing. The s It is clear when you walk in the door of either location why this family owned from day one has been in business for so long, and still growing. The staff is always happy and doesn't change month after month. The receptionist at the Jeep dealership is very helpful, along with every one of the salesmen. I wouldn't go anywhere else to purchase another vehicle. More