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LaFontaine Mazda of Livonia
Livonia, MI
27 Reviews
The LaFontaine family’s heritage of selling cars dates back over 40 years. We’re proud to say we are still family-owned and dedicated to bringing “The Family Deal” to communities all over Michigan. Beyond delivering a personalized Family Deal experience to our customers, we pour into the community and its residents and fellow businesses.
We invite you to learn more about us and our services today. Stop in to see the showroom whenever you’re nearby and talk with our team!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 27 reviews
March 06, 2026
Jay at LaFontaine Mazda was amazing. He communicated well, worked efficiently, and went about and beyond to make sure I got into a vehicle that was great for me. Also the customer servic He communicated well, worked efficiently, and went about and beyond to make sure I got into a vehicle that was great for me. Also the customer service and teamwork there was awesome. 10/10 I would definitely shop there again! More
by Keywi
Employees Worked With
Jay, Joe, Ross
February 13, 2026
Straightforward and easy to work with. No pressure tactics or gimmicks. Made the buying process easy! No pressure tactics or gimmicks. Made the buying process easy! More
by jf271
February 12, 2026
Manager was threatening me regarding insurance after I specifically told the the sales rep I'd gladly pick up the car the FOLLOWING week AFTER I had insurance in place. To my surprise, they rushed the sal specifically told the the sales rep I'd gladly pick up the car the FOLLOWING week AFTER I had insurance in place. To my surprise, they rushed the sale, let me take the car with the agreement I'd bring the insurance the following week. Well Tuesday I get a text from the rep asking when I'd had insurance, I responded by Friday. Well I get a call from the manager asking me the same question in which he got the same answer. So he threatened me with needing to have insurance by the end of the day. This is unacceptable and unprofessional from a manager. Had he not rushed the sale, I would have been back with insurance the following week. I have sent the proof of insurance and emailed it to him and the sales rep on 2/5/26 with the only response from the sales rep Duane saying "cool". How unprofessional! I have no idea when and IF my license plate will be here soon. More
by NP
Employees Worked With
Kenneth, Duane
February 11, 2026
Went in to look at some Mazdas after initial communication via phone, text and email. Liked the vehicle but the flexibility in payment options described to us prior to going in, was not the sam communication via phone, text and email. Liked the vehicle but the flexibility in payment options described to us prior to going in, was not the same by the time we got there. Very inflexible dealer so I will go buy two - $40,000 vehicles from someone else this year. More
by Grog1977
Employees Worked With
July 22, 2025
LaFontaine delivered a used vehicle with the “CHECK ENGINE LIGHT” on. The vehicle’s engine issue(s) were not disclosed on the phone upon inquiry, during the test drive, or during any signing of the pur ENGINE LIGHT” on. The vehicle’s engine issue(s) were not disclosed on the phone upon inquiry, during the test drive, or during any signing of the purchase agreement, this being a clear case of misrepresentation and fraud. They performed some maintenance on it after returning the next day with the light on. The light came back on after re-delivery of the vehicle 3 days after their first service attempt. They DID NOT perform any maintenance on it the second time, but instead covered up their deception by clearing the code to “fix it” and kept the car for over a month. No attempt was made to find or fix the real issue it was sold with. LF was unprofessional and covered up their lack of work by keeping my car that was never worked on for 39 days until I called them. They performed some maintenance on it after returning it the day after delivery with the CEL on. After re-delivery, the light came back on 3 days after their first service attempt. They DID NOT perform any maintenance on it the second time, but instead covered up their deception by clearing the code to “fix it” and kept the car for over a month. No attempt was made to find or fix the real issue it was sold with. LaFontaine was unprofessional and covered up their lack of work by keeping my car that was never worked on for 39 days until I called them. I worked with Will Ososkie to purchase a 2016 Honda CRV that was fraudulently advertised online. After delivery the CEL IMMEDIATELY came on within 2 miles. They cleared the code and sold me this car with engine issues. After “fixing” it right away, the second delivery also resulted in the CEL coming back on, except this time they DID NOT attempt to fix the issue. Timeline: Car delivered on 5/13. CEL came on 5/13. They did some work on it over the next 16 days (no loaner). It was re-delivered on 5/30. Light came back on, how with a blinking D also on 6/2. They kept the vehicle for 39 days and cleared the code again. Invoice states, “Customer States check engine light on found impact break on driver front tire upon arrival. Verified code P0741 set. Clear code an d test drove according to Honda repeatability procedure for P0741. Repeated test drive cycles until code sets again. Drive 55 miles in total after warm up repeating conditions set at 55 miles per hour engine RPM less than 2,000 no light return mounted and balanced new tire.”Rick Rodriguez refuses to work on it stating that there isn’t anything wrong with it. I explained that clearing the code does not fix the problem. He simply repeated over and over, “The check engine light is not on.” 7/16 the CEL came back on since they refused to find and fix the issue they covered up. The fraud they committed is abhorrent. They cheated me out of a properly working vehicle that was promised in the paperwork. LaFontaine fraudulently misrepresented their vehicle as being in good working condition only to be delivered with the CEL coming on minutes after delivery. LaFontaine kept the vehicle for 39 days and did not attempt to fix the issue they tried to hide when selling me the car. Their blatant refusal to communicate with me about the “repair” further shows their unprofessionalism and fraudulent business practices. LaFontaine's refusal to fix a known issue they covered up by clearing the code shows their deceptive business. CALL TO ACTION: This business needs to be investigated by the state for its consumer manipulation and fraudulent practices hurting consumers while they pocket our money. More
by Fraud Victim at LaFontaine Livonia
Employees Worked With
Rick Rodriguez, Ken Ilich, & WIll Ososkie
February 05, 2025
Let me preface by saying that I did NOT buy a Mazda. But, I had the best experience at Lafontaine Mazda in Livonia. The sales manager Keith, who was great himself, had Vinny Jonna handle my test drive But, I had the best experience at Lafontaine Mazda in Livonia. The sales manager Keith, who was great himself, had Vinny Jonna handle my test drive and questions. Vinny was well informed about the vehicle (CX-50) and was very personable. The 50 was awesome, super sharp looking, nice ride and well equipped, it was just a tad smaller than I wanted. Very good experience here and if I'm ever in the market for a Mazda, this is the place to go! More
by NikiR30
Employees Worked With
Vinny Jonna
November 11, 2024
Pam and Keith truly delivered an outstanding online car-buying experience at Livonia Mazda. They went above and beyond to ensure every step of the process was effortless and stress-free. From completin car-buying experience at Livonia Mazda. They went above and beyond to ensure every step of the process was effortless and stress-free. From completing all the paperwork and submitting documents to applying for a credit check, I was able to handle everything from the comfort of my own home. Pam's dedication was particularly impressive. She not only guided me through the process but also took the extra step to assist with returning my rental car at the airport, demonstrating her commitment to customer service. Together, Pam and Keith made the entire experience feel seamless and straightforward. For anyone considering purchasing a car online, I highly recommend reaching out to this dynamic duo. You'll only need to make one quick trip to the dealership to finalize the paperwork, and then you'll be all set to drive away in your new car! More
by D3terioNation
Employees Worked With
Pamela Yurgelaitis, Keith Thompkins
July 01, 2024
Pam Yurgelaitis is an absolute rockstar! I have never worked with someone so kind, honest, attentive,and patient. Also, she was very knowledgeable about cars and explained the trims and saf I have never worked with someone so kind, honest, attentive,and patient. Also, she was very knowledgeable about cars and explained the trims and safety features which was a Bonus! I was helping my sister search for her new car and called a few dealerships around the area. Out of 5 dealerships I called the most helpful salesperson was- Pam! She was very straight forward gave me the information I needed. Once we set an appointment for my sister and I to come in, Pam made the process very inviting and fun. She wasn’t pushy and gave us the time to go over what car would work for my sister. I highly recommend to go see Pam if you’re looking for a new car. It’s hard to find salespeople that are knowledgeable about cars and they will go an extra mile to help you. More
by Marion1979
Employees Worked With
Pamela yurgelaitis
May 12, 2023
The dealer sold me a new car with multiple defects, including obviously visible body and interior damages. I had to go through multiple trips and endless texting and phone calls to get the defect repa including obviously visible body and interior damages. I had to go through multiple trips and endless texting and phone calls to get the defect repair arrangement setup. Then, the dealer and sales person reluctantly (unwillingly) offer me $50 gas card after my over 4 weeks of stressful follow up time and effort. I would never recommend this dealer to any average person unless someone is willing and able to perform a deep-dive multi-point inspection by oneself to detect defects before signing the purchase agreement. More
by HL
Employees Worked With
PAMELA YURGELAITIS
April 27, 2023
Pamela Yurgelaitis, our salesperson, created a great experience for us. From her first upbeat and cheerful greeting when we met, to her determination to meet our needs, her can do attitude removed all o experience for us. From her first upbeat and cheerful greeting when we met, to her determination to meet our needs, her can do attitude removed all obstacles in the way of our driving home a Mazda that day. When we had to return our rental car, Pam went with us, and drove us back to the dealership. She tirelessly went between the showroom and the remote lot to get cars for us to test drive. She helped us narrow down what I really wanted. Pam is a gem, and I recommend her highly! More
by I love my new mazda zoom!
Employees Worked With
Pamela yurgelaitis
