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LaFontaine Mazda of Livonia
Livonia, MI
41 Reviews
The LaFontaine family’s heritage of selling cars dates back over 40 years. We’re proud to say we are still family-owned and dedicated to bringing “The Family Deal” to communities all over Michigan. Beyond delivering a personalized Family Deal experience to our customers, we pour into the community and its residents and fellow businesses.
We invite you to learn more about us and our services today. Stop in to see the showroom whenever you’re nearby and talk with our team!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 41 reviews
May 14, 2007
I had a four wheel alignment done after hitting a huge pot hole. Upon leaving the dealership the car began to shake & vibrate violently. The dealership was closed so I pulled into the closest auto servi pot hole. Upon leaving the dealership the car began to shake & vibrate violently. The dealership was closed so I pulled into the closest auto service and had them check it out. The mechanic at Ralph Thayer had loosened the engine cradle during the alignment and forgot to tighten it back up. The ENGINE CRADLE!!! I actually had to fight with them to get a refund and a realignment. They finally refunded me my money after 3 weeks of calls, visits, and emails. The realignment was 'set to factory specs' per the service tech, but the car still pulls to the right and the steering wheel points to the left. Overall they really didn't care about the seriousness of the situation and the safety implications. I talked to Craig the service writer, Tom the service manager, as well as Ralph Thayer himself. All concernd had little empathy for the situation. I would avoid this place for service at all costs. More
by stammd
Employees Worked With
Craig & Tom
