LaFontaine Volvo Cars of Farmington Hills

I was involved in a used car sales process with LaFontaine Volvo Cars of Farmington Hills that lasted an unusual four days, from Tuesday, May 26th through Friday, May 29th. Over the past 16 year LaFontaine Volvo Cars of Farmington Hills that lasted an unusual four days, from Tuesday, May 26th through Friday, May 29th. Over the past 16 years, my family and I have purchased or leased eight vehicles through LaFontaine, albeit through a different LaFontaine dealership, and we have never experienced delays, roadblocks, or communication issues that prevented us from completing a purchase in a reasonable timeframe. Unfortunately, this experience with LaFontaine Volvo Cars of Farmington Hills was arguably the worst car-buying experience I have ever had. The team at the Farmington Hills location did not live up to the standard I associate with a high-caliber dealership, especially when presented with a ready and serious buyer. I worked through a LaFontaine salesperson whom my family has trusted for 16 years, and who acted as a go-between during the process. In the past, I have typically been able to complete a vehicle purchase within two days. This time, however, there were repeated delays on the dealership’s side in producing a purchase agreement, which directly delayed my ability to complete financing. An additional delay was caused by an error in my name on the purchase agreement, which required correction and further slowed the process. On top of those issues, I was told their communication delays were due to the team working on other signings. I found that explanation especially frustrating, because had I walked into their showroom to purchase the vehicle directly, I would have been one of those signings. Instead, despite being a committed buyer, the process felt unnecessarily slow, disorganized, and poorly prioritized. Given my long and positive history with the LaFontaine family of dealerships, this experience was extremely disappointing. I expected a smooth, professional transaction. What I received was a drawn-out process filled with avoidable delays, poor execution, and excuses that did not match the level of service I have come to expect from LaFontaine. More

Everyone was very knowledgeable and helpful. Love the larger SUV. Matt G did great getting me the payment I was comfortable with. Love the larger SUV. Matt G did great getting me the payment I was comfortable with. More

Bradley Greenfield is a great Service Advisor. He took the time to explain the process and accurately estimated the charges for service. I just wish management did not impose a 3% fee for credit He took the time to explain the process and accurately estimated the charges for service. I just wish management did not impose a 3% fee for credit card use......... More

Very diligent and customer focused. Joy and Kaylee were great with communication throughout the process. Joy and Kaylee were great with communication throughout the process. More

Great vehicle buying experience! Our salesman, Joseph Pope, was friendly and informative. Chad in finance helped make the purchase frictionless. Well done all around. Our salesman, Joseph Pope, was friendly and informative. Chad in finance helped make the purchase frictionless. Well done all around. More

My wife and I just brought home our new 2026 Volvo XC60 Recharge, and we could not be happier with the experience. Joe and Chad were absolutely phenomenal to work with. They were highly knowledgeable, pati Recharge, and we could not be happier with the experience. Joe and Chad were absolutely phenomenal to work with. They were highly knowledgeable, patient, and made sure we found the exact trim and vehicle we were looking for. They also honored all of our requests without any hassle, which made a huge difference. When it came time to wrap things up, Chad in the finance department was incredibly thorough, walked us through all the contract details, and got the final paperwork dialed in perfectly. The team is top-notch, and we are absolutely thrilled to be driving this amazing hybrid around Ann Arbor. Highly recommend this dealership! More

Friendly, courteous and prompt. I had foot surgery and Kaylee was so accommodating in making sure I was comfortable and taken care w. I had foot surgery and Kaylee was so accommodating in making sure I was comfortable and taken care w. More

Always courteous and professional Service was prompt and efficient Waiting area is nice Car was finished an hour before promised efficient Waiting area is nice Car was finished an hour before promised More

Great service and a great parts department. Brad and team in service and Craig in parts are the best. Brad and team in service and Craig in parts are the best. More

Joe and the entire team made this one of the more pleasant vehicle purchasing experiences we've had. Joe was incredibly responsive, transparent, patient, and helpful throughout the entire process. Th pleasant vehicle purchasing experiences we've had. Joe was incredibly responsive, transparent, patient, and helpful throughout the entire process. The finance manager was also excellent, and everything felt smooth and low-pressure. We were extremely satisfied and would absolutely recommend working with them. More