LaFontaine Volvo Cars of Farmington Hills

The dealership seems to be well organized. Follow up on questions was OK but often the response was "we can't share that information". This was especially true about the final contract and f Follow up on questions was OK but often the response was "we can't share that information". This was especially true about the final contract and financing documents. Additionally, at the close the finance person stepped me through a bunch of enhanced warranty options. I had not been introduced in any way to those options and felt blind sided. On a positive note they found the car I was looking for, acquired it from another dealer and worked diligently on discounts and Volvo incentives. I believe they need to work on internal processed to fully disclose to the customer the documents that need to be signed and options for additional warranties. More

This is the best dealership I have ever been to. From the amazing job Pat did working with me thru the sales/trade in process thru finalizing and signing with the awesome support of Chad. I can’t From the amazing job Pat did working with me thru the sales/trade in process thru finalizing and signing with the awesome support of Chad. I can’t speak highly enough of this amazing team at LaFontaine Volvo. The sales manager was amazing as well as we worked to finalize things. Their service department is equally amazing. Pat walked me back and introduced me to the sales team. This is exactly the customer experience I would expect and these guys delivered on this way beyond my expectations. More

Used web site to book service but it failed to register on dealer’s calendar. Was told one issue couldn’t be addressed without leaving the car…. Which required advance notice. However, all that was recover on dealer’s calendar. Was told one issue couldn’t be addressed without leaving the car…. Which required advance notice. However, all that was recovered by completing normal maintenance in record time, with the help of an excellent service rep More

Carlo and Chad were great - super helpful, responsive, and easy to work with. Highly recommend. and easy to work with. Highly recommend. More

Outstanding working with Joe & Chad. Very friendly, knowledgeable & respectful. Will highly recommend this dealership and salesman/finance guy! Very friendly, knowledgeable & respectful. Will highly recommend this dealership and salesman/finance guy! More

Great experience! Carlo (sales) and Chad (finance) were awesome to work with - got me into exactly the car I wanted with a great deal. Carlo (sales) and Chad (finance) were awesome to work with - got me into exactly the car I wanted with a great deal. More

Chad and Joe were extremely helpful and knowledgeable through the whole experience. They made the process very easy and clear. I couldn’t be happier and more grateful to them. through the whole experience. They made the process very easy and clear. I couldn’t be happier and more grateful to them. More

Very accommodating and timely. I think it is ridiculous I have to write 15 words I think it is ridiculous I have to write 15 words More

Very happy with the extra mile the team went to get me into a new Volvo. I am hopeful that the dealership also will support me during my new lease journey. into a new Volvo. I am hopeful that the dealership also will support me during my new lease journey. More

Having owned vehicles from various dealers and manufactures, LaFontaine Volvo has remained consistent with great service and attention to detail. I've owned 2 Volvo's and had them both serviced he manufactures, LaFontaine Volvo has remained consistent with great service and attention to detail. I've owned 2 Volvo's and had them both serviced here for the past 5+ years because of the process and experience. More