Labadie Toyota

I requested a written out the door quote for a new Camry three times from the internet sales staff and they would not send it over. Waste of my time. three times from the internet sales staff and they would not send it over. Waste of my time. More

They run your credit without your consen. They don’t disclose that a vehicle we in an accident. And they definitely don’t honor the extended warranty they sale. They don’t disclose that a vehicle we in an accident. And they definitely don’t honor the extended warranty they sale. More

Labadie Toyota in Bay City is one of the best dealerships I've ever worked with. I've purchased 2 pre-owned vehicles from them and cannot say enough about the amazing sales team. Their team listens and under I've ever worked with. I've purchased 2 pre-owned vehicles from them and cannot say enough about the amazing sales team. Their team listens and understands your needs, are friendly and make car buying fun. Justin, Cody and team were absolutely wonderful. They also have an excellent service department. Absolutely go buy that new Toyota or used or certified pre-owned from these guys. They will not let you down. I would give 10 stars if I could! More

Make sure you take any used vehicle you buy here to body shop and mechanic. Bought a CPO Highlander (clean CARFAX) only to realize the bumper doesn’t match and the vehicle hasn’t been serviced needed filter shop and mechanic. Bought a CPO Highlander (clean CARFAX) only to realize the bumper doesn’t match and the vehicle hasn’t been serviced needed filters and cabin filter lid was missing. They offered to replace lid but said no on reimbursing cost of filters and paint matching the bumper. More

Antonio in sales, Cody used car manager, Kyle in finance are great. No pressure, let us make our own decision. Very respectful. are great. No pressure, let us make our own decision. Very respectful. More

Labadie does the traditional undercoating scam. The undercoating is applied to new vehicles without telling the customer and a $1500 charge is added to the price. There is no other option. There The undercoating is applied to new vehicles without telling the customer and a $1500 charge is added to the price. There is no other option. There is no way to verify the coating, no warranty, and no resale value increase. If Labadie wants to jack the price up, just do it. Why the scummy trick? More

We were making our rounds in Bay City, looking for test drives of specific vehicles. When we walked into this dealership we were immediately greeted by someone who looked up my husband's name and then walk drives of specific vehicles. When we walked into this dealership we were immediately greeted by someone who looked up my husband's name and then walked us across the parking lot to the next building and left us there to wait for "Mike" who we'd never met. Mike greeted us quickly and asked us if he could continue with his current customer and then he'd be right back with us. When he was ready he looked at my husband and said "Okay, if you want to come with me we'll get some keys for the Highlander hybrid." He did not speak to me. I followed and the employees in the manager's office noticed my hovering and waved me in. The manager asked my husband what we wanted to drive and my husband motioned to me. I answered the questions, Mike got the keys and walked us out to our the car _that was parked by the first building_. (The first sales person knew what we were looking for. Why did we need to walk across a parking lot to another building?) It was a bronze trim 2024 Toyota Highlander hybrid. We asked Mike some questions about the vehicle and it's features. Some of them he answered correctly and some of them he didn't. He did offer to check on the things that he didn't know. My husband and I took a test drive and were disappointed about the car. Nevertheless, when we returned to the dealership and parked in the same spot we left a few minutes before, there was no one waiting for us to discuss with. We walked in the building thinking maybe Mike was in there, no. And no one came up to ask us if we needed help. The original sales person that walked us across the parking lot to the other building was sitting at his desk. I walked over to him and set the keys on his desk and said I think that handing us off to Mike was not a good idea. I explained why and he said sorry about that and did his best to be helpful. This isn't the level of service that I expect from a Toyota dealership. It certainly wasn't how we were treated 3 months ago when we dropped in. That guy was FRIENDLY, hungry for a sale. He wasn't there anymore. I wonder if sales and money are coming too easy and they're too big for their britches! Regardless, they lost a customer and potential sale. We'll go elsewhere. Pros: 1. There are more RAVs than you can shake a stick at, 2. The experienced sales person did his best to turn our experience around, but we had seen enough. Cons: 1. Being handed off from a an obviously experienced sales person to a newbie felt very much like a brush off. 2. Speaking directly to my husband instead of both of us was a faux pas I hope is addressed. 3. There were a LOT of salespeople there. We were given the keys to a $45,000 car, yet no one was there to debrief our experience and we had to look around for somebody to return the keys to. This is ridiculous and, in our experience over the last two weeks, not the level of service we have come to expect. More

A real good experience buying a new truck for a change. Everything went well and fast. Everything went well and fast. More

Great service as always , explained everything in great detail. Great place to do business. Will be back detail. Great place to do business. Will be back More

I always use Labadie to service our 2017 Rav 4 Hybrid. They are aces all the way. They take the time to listen to your description of the issues, and really seem to care that they resolve them Very plea They are aces all the way. They take the time to listen to your description of the issues, and really seem to care that they resolve them Very pleased! More