Labelle Dodge Chrysler Jeep, Inc.

Flew from Chicago to Florida to pick up my vehicle I was advised the cost of the vehicle was approximately $13,988. When I arrived the dealership advised me there were a additional fees that I needed to pay advised the cost of the vehicle was approximately $13,988. When I arrived the dealership advised me there were a additional fees that I needed to pay in order to purchase. Per the documented receipt I would need to pay the following ON TOP of the price. "Transport Fees: $399.00" (moving it from one dealership to another. Unnecessary since I was flying from Illinois to FL to pick up wherever the car was listed. Also illegal per FL law. Must be included in the vehicle listing price). “Car cleaning “Reconditioning Fee: $1199.00.” When I brought up that FL Law also firmly states vehicle cleaning is to be included in the listing price they insisted it was a specialized cleaning service and that Everyone had to pay it. “Extra Car Key Fee: $329.00” They charged me for a second car key, which the car did not come with. Charged me for new plates - I already had plates. They insisted they couldn’t be transferred. ($200 for tax, title, registration, then an additional 89.84 for tags) and then sent me a secondary letter in the mail saying I now owed them an additional $300+ dollars for the same service. “Charged me for a LowJack $599.99.” Security system that they personally installed when I advised them I did not want it and already had a security system in mind I intended to purchase they told me I had no choice and that everyone had to pay the fee. I went from $13,988.00 to $20,049. Additionally, Prior to arrival I provided my Approved Capital One Loan and gave them the verbal approval to reach out to Capital One for the details. Instead of utilizing this refenced loan the dealership, without my consent, ran my credit across 12 DIFFERENT BANKS, two of them belonging to Chrysler, and at no point in time reached out to Capital One for my approved rate. (At least not until after I inquired upon the status of it on site. ) AND LET ME ADD - They offered me my first two oil changes for free at Chrysler, Dodge, Jeep since I was driving back to Illinois that weekend. When I tried to use it, Chrysler/Dodge/Jeep wouldn't accept it. I called the dealership to find out why. It's cause it can only be used there. Give a customer from Chicago free oil changes only at the Labelle Dodge and Chrysler location. This place is a joke. Overall this dealership is illegally charging customers. Openly. And when you question why they are charging fees the State of Florida specifically requires to be included in the listing price they tell you, “if you don’t want it then just go then. Leave and don’t buy it.” AFTER you’ve put a $1000 non refundable fee to hold the car. AFTER you’ve travelled over 500 miles to pick up. This is how they bulldoze you into a purchase. When I left with my vehicle I just accepted that I was robbed. That I’d been abused as a consumer. I chalked it up to luck and put the entire, stressful time behind me. I could sue, but I told myself what it cost to sue would essentially be what I would be paying my lawyer in the long run for the work. SO I LEFT. And then I get a letter in the mail requesting more money, fees they forgot to add or are now adding on for their convenience. And I am fed up. If that is the case, let us take all our receipts and move it to a higher court. I am owed : Transport $399. LowJack $599.99. Extra Key that was never received $329.00. Return of cleaning fee $1199. : IN TOTAL $2526.99. It would be my pleasure to escalate this legally if this can not be resolved. And in regards to the lowjack, since I STILL had to invest in my security system when I returned to Illinois, (because LoJack wouldn't stop an 8 year-old.) I am happy to take out the little $600.00 USB and return it to them as well. People, there are smarter places to spend your money. Don't let the search wear you down so much that you let this dealership or ANY of its similarly owned sister locations assist you. More

Drove two hours to look at a car that had an attractive price online. When I got there after the test drive I asked if we could start talking about the price they came back with an $8000 increase in price price online. When I got there after the test drive I asked if we could start talking about the price they came back with an $8000 increase in price over what was posted on their website. It is truly very disappointing to be treated this way when you drive two hours to look at a car. No wonder it’s been sitting on the lot for three weeks. I have to laugh, Ive bought many vehicles over my lifetime and not once have I ever walked in and had the price increase substantially. Usually when you’re negotiating the price goes down a bit, this place is a joke. More

I called the service department Saturday morning expecting to get my truck in for brake work sometime this week. They said they had a cancellation and I took it right in. By 11:30am, my truck was f expecting to get my truck in for brake work sometime this week. They said they had a cancellation and I took it right in. By 11:30am, my truck was finished and at a great price. Thanks Nester! More

I had a great experience working with Bobby and Alfredo at this dealership. I got a much better price than I was offered at any other dealership. They kept me informed of the status of the delivery. The tr at this dealership. I got a much better price than I was offered at any other dealership. They kept me informed of the status of the delivery. The truck was being washed when I arrived. I spent ten minutes with Kathy, their financial person, who had all paperwork ready to be signed. By the time I was done with Kathy, the truck was clean as a whistle. Alfredo spent time with me in the cab going over everything. Overall, one of the best car-buying experiences I've had. More

Don't go here! This place is a rip off. We were told one Don't go here! This place is a rip off. We were told one day a certain price and when my son went to go pick up the car the raised it over $7000. Di Don't go here! This place is a rip off. We were told one day a certain price and when my son went to go pick up the car the raised it over $7000. Didn't bother telling him till after they ran his credit and mine. The listed price on the website was less than the numbers they showed him. I have bought many of cars in my life time. Won't stand for a company trying to take advantage of young people. We will take our business else where. More

Total scam artists! They intentionally mislead you on the price of the car on the internet just to get you in the door. Shameful! - James price of the car on the internet just to get you in the door. Shameful! - James More

I just bought a new challenger sxt 2021 from this dealership..I had great experience with this dealership especially the seller( Antonio Martinez ) and the sells manager( Alfredo ).. they are really dealership..I had great experience with this dealership especially the seller( Antonio Martinez ) and the sells manager( Alfredo ).. they are really nice and easy to deal with them and they will make anything to make you comfortable to buy from them like they are not pushy and they don’t lie Thanks guys and god bless you More

False advertising, the final price of the vehicle was 7k over the online price, add stuff like gps tracking (i never asked for that service). All they do is find the way to "eat" all my down payment. Stay a over the online price, add stuff like gps tracking (i never asked for that service). All they do is find the way to "eat" all my down payment. Stay away of that place. More

I purchased a 2017 Ram 1500 Rebel. Like most dealers, they have hidden fees that they don't disclose until you are signing the final paperwork. Even with the fees, the prices were not terrible. After com they have hidden fees that they don't disclose until you are signing the final paperwork. Even with the fees, the prices were not terrible. After completing all the paperwork, I was given my key and sent on my way. I say key because I was given only one key and key fob. When asked if they could assist in getting a second key, I was told that I could get one online and the cost was usually only $400-$500. That would have been nice to know prior to spending over $30,000 on a vehicle so I could negotiate on the pricing. Lesson learned. Three days after I purchased the truck and less than 100 miles later, I got in the truck to go to work and it wouldn't start. Took it to an auto parts store and checked the battery to find it was dead. Another $250 out of pocket. I called the Sales Manager to discuss my frustration and ask if there was anything they could do to help with the key fob, which I needed programmed, or the $250 battery I had to purchase after the fact and he had no interest in helping. For all future vehicle purchases, I will stick with CarMax. You might pay a little more up front, but at least you know what you are paying for and you get support after the fact. I will never go back to Labelle Dodge Chrysler Jeep. More