Lahti's Jeep

Lahti's Jeep responded

It’s great to hear our team handled your Jeep Compass service so swiftly and that you enjoyed working with us. We look forward to supporting you when you’re ready to purchase after your lease term. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Thank you for taking the time to share your experience—we truly appreciate your feedback, especially as a long-term and valued customer. I’m sorry to hear that this visit did not meet your expectations and came as a surprise. I’d like to clarify a few points. When you visited for your oil change, our team may have discussed additional services from our maintenance menu. This menu is not required in any way—it’s simply available as an option for customers who want to stay ahead on vehicle care. This is a relatively new service for us, and many customers have found it helpful and a good value, but we understand it may not be what everyone is looking for during a routine visit. For today’s vehicles, maintaining performance and reliability often involves more than just oil changes and tire rotations, which is why we make these recommendations available. That said, none of these services are ever required, and our intention is always to inform—not pressure. I’m sorry if that didn’t come across clearly during your visit. Regarding the windshield concern, we want to clarify that we do not sell windshields. What you experienced was part of the state inspection process. Inspection requirements have become much stricter, and stations like ours are held accountable for following those standards closely. That said, there should never be confusion or inconsistency in how that’s communicated, and we apologize for the frustration you experienced. At no point was our team trying to recommend anything unnecessarily, but it’s clear we fell short in how we communicated and handled your visit. That’s on us, and we take it seriously. We truly value your continued trust and would appreciate the opportunity to make this right. If you’re open to it, please reach out to us directly so we can discuss your experience further. Thank you again for your feedback—we hope to provide you with a much better experience next time.

Lahti's Jeep responded

Thank you for sharing your experience. We’re glad our technicians devoted extra hours to ensure your Jeep Grand Cherokee issue was properly resolved. Please reach out if there’s anything else we can help you with. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Great to hear your drop off was seamless and that communication and explanations at pickup were clear. Princesa will be happy to know her efforts made a difference and we appreciate you trusting us with your Jeep Grand Cherokee. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Your feedback brightens our day. Princesa is happy to know our team’s support and courtesy made a difference. We look forward to helping with your Jeep Compass needs again. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

How wonderful to hear you find our team knowledgeable and supportive. Princesa and everyone here appreciate you making us your go-to for future car purchases. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

It’s great to know your inspection went exactly at your appointment time. We’re glad you felt comfortable in our waiting area and found our team welcoming. Thank you for bringing in your Jeep and we look forward to assisting you again. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Thank you for highlighting the warm welcome and comfortable atmosphere during your Jeep service. Princesa is pleased to know you felt well taken care of from the moment you arrived. We appreciate your feedback and look forward to assisting you again. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

Thank you for sharing your experience with your Jeep Gladiator service. We’re delighted that Princesa and our customer service team made you feel like part of the family through engaging conversation and genuine charisma. We look forward to welcoming you back soon. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466

Lahti's Jeep responded

We appreciate you making the drive each time and are glad our team provided clear updates and friendly service. Thank you for entrusting us with your Jeep and for the five-star rating. At Lahti’s Jeep in Leominster, Massachusetts, we’ve been delivering Caring Service since 1928. As a family-owned and operated dealership, we’ve built our reputation on integrity, personal attention, and a deep commitment to our community. Ron Booth, Service and Parts Director, ron@lahtisjeep.com 978-537-6466 and Chris Dube, Parts Manager chris@lahtisjeep.com 978-537-6466