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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
1,032 Reviews

1,032 Reviews of Laird Noller Ford of Lawrence - Service Center

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August 31, 2025

Laird Noller Automotive is a very professionally operated organization, could not be happier with my experience. More

by bnoller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Noller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 30, 2025

Appointments always seem to run behind but overall great service so far. They are doing great! More

by jdorothy
Recommend Dealer
Yes
Employees Worked With
SHELBY BOBADILLA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SHELBY BOBADILLA
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August 28, 2025

Very good service with warm and friendly staff. I’m happy with the results, and the shuttle bus was very helpful. There is still some room for improvement, especially when compared with Lexus, whic More

by Neo Hao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're glad to hear you received great service and found our staff warm and friendly — and that the shuttle bus made things easier for you. We also appreciate your honest feedback regarding areas for improvement. While we aim to provide a top-tier experience for every customer, we recognize there’s always room to grow — and we'll continue working to meet the high standards set by brands like Lexus. We look forward to seeing you again and exceeding your expectations next time.

August 28, 2025

They contacted me for a recall that needed done on my vehicle. Got it done in good time and provided a ride home for me while work was being done. More

by STEVENKENTTAYLOR50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re glad we could get your recall service done promptly and provide you with a ride home during the process. We appreciate your trust and look forward to serving you again in the future!

August 26, 2025

Would not recommend. Sold me a used car and did not mention whatsoever that there is not a second key. Once we closed a deal I asked about the second key and they said I More

by Rbprescott22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Najera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We're sorry to hear that your experience left you feeling frustrated — that’s never our intention. Regarding the second key, we understand how important it is to buyers. However, we don’t always receive a second key when vehicles are traded in. In order to keep our pricing competitive and transparent, we generally do not include the cost of an additional key. That said, we recognize that this should have been communicated more clearly before the sale was finalized, and we apologize for any misunderstanding or frustration it caused. Your input is valuable, and we’ll use it to improve how we handle these situations moving forward. If you’d like to discuss this further, please don’t hesitate to reach out directly.

August 25, 2025

I it’s an OK dealership I’m buy my stuff there sometimes my car service there More

by TIMOTHYMERCHANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHRISTA BELL
4.0
This rating includes all reviews, with more weight given to recent reviews.
SHELBY BOBADILLA
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback and for choosing to do business with us from time to time. We’re glad to have earned some of your trust and appreciate you bringing your vehicle in for service. If there’s anything we can do to turn your “okay” experience into a great one, we’d love to hear from you. Your input helps us improve.

August 23, 2025

They were on time, on schedule, delivered perfectly and very pleasant to deal with throughout the process More

by vjarboe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the wonderful feedback! We’re glad to hear everything was on time, on schedule, and up to your expectations. It’s always our goal to provide a smooth and pleasant experience from start to finish, and we’re happy we delivered that for you. We appreciate your business and look forward to serving you again!

August 23, 2025

Amazing people, amazing customer. Just awful pricing on everything. You have no grasp on market pricing. More

by bsgfsu06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHELBY BOBADILLA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your honest feedback and for the kind words about our team — we’re glad to hear you had a positive experience with our staff. We’re sorry to hear you felt the pricing didn’t meet your expectations. We do our best to stay competitive while providing quality vehicles and service, but we understand that pricing is an important factor and can vary based on market conditions and vehicle specifics. We appreciate your input and would be happy to review any concerns in more detail if you’d like to reach out directly. Your perspective helps us improve.

August 19, 2025

Pleased with the inspection and diagnosis of the current problem. Will be having other recommended service procedures done. More

by DVARNAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Enright
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Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We're glad to hear you were pleased with the inspection and diagnosis. It's great to know you plan to move forward with the recommended services — we’ll be here to ensure everything is done thoroughly and efficiently. We appreciate your trust and look forward to serving you again soon!

August 19, 2025

I took my Lincoln in to have recalls checked. My car is running fine and Im happy Laird Nollar made sure I didn't have any issues Khrista was so helpful and nice More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're glad to hear your Lincoln is running well and that our team was able to give you peace of mind with the recall check. We’ll be sure to pass along your kind words to Khrista — she’ll be happy to know she made a positive impact on your visit. We appreciate your trust in Laird Noller and look forward to helping you again whenever you need us!

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