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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
978 Reviews

978 Reviews of Laird Noller Ford of Lawrence - Service Center

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June 30, 2025

Laird Noller has a very friendly staff in the service department. The work they do is top notch. I would recommend them to anyone. More

by pac156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2025

They got me scheduled the day after I called. Got my service done quick and easy. More

by nathan.jeffries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Not always perfect, but always eager to make things right when necessary. Been doing business with them for years. More

by dingesenterprises
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khrysta Bell
June 26, 2025

Associate Khrista was wonderful, knowledgeable, courteous, and focused on making the experience seamless. A+ service. More

by Justin.Cohen.P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khrista
June 25, 2025

Excellent job with the oil change and provided recommendations for the future. Quick service and a delightful waiting area where I could get work done while my car was serviced. More

by SWYKNAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

They have the best customer service in town. They answered all the questions I needed and was a great help to me since I’m all the way from Florida great people and had a great experience. I rec More

by CHRISJOHNSON2881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Those ladies in the service department have added spice to the floor.Just to listen to them as they challenge the service industry with their brilliance is hot as it is totally amazing! More

by jessewayneremby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

I was not impressed that I had to pay the document fee twice when it was not my fault that I had to have a part installed a week later because the AC tech called in the day it was supposed to have been in More

by BMK.CPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’re truly sorry for the frustration this caused. We understand your point, and we agree that even small charges can feel unfair when circumstances are beyond your control. We appreciate you bringing this to our attention, and we will review this policy with our team to see if improvements can be made. If you’d like to discuss this further, please feel free to reach out to us directly. We value your business and hope to better serve you in the future.

June 20, 2025

When they are point I like it. Lately some time issues and service questions for minor utems. More

by lbooth808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We’re glad to hear you like our service when everything is on point. We apologize for any recent delays or questions about minor items and appreciate you bringing this to our attention. We’re continuously working to improve and hope your next visit will be even better.

June 17, 2025

When I scheduled they gave me the wrong address, I had to insist I had an appointment before they finally looked into where I was scheduled to be serviced. Took three different people to tell me to drive off More

by CHLOEH1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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