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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.1
659 Reviews

659 Reviews of Laird Noller Ford of Lawrence - Service Center

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May 01, 2024

So far, never a bad experience Seem transparent about all the work preformed or recommended repairs More

by Jdownard88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 30, 2024

Took vehicle in they thought they diagnosed the problem and then didn’t fix it. They told me I had to take it to their body repair service center in Topeka. I took it to victory ford and they diagnosed th More

by BILL@QUESTPRODUCTS.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember any names nor do I want to
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April 30, 2024

The quick appointment turnaround and the knowledge of the techs, helped to make my experience great and will keep me coming back for major fixes. More

by Vladi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 27, 2024

Quality work done by quality workers. The Service Advisor provided five star service upon entry to the Service area. More

by THEGROVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Helpful
April 27, 2024

Very informative, everyone was super nice, and the parts department went above and beyond to find the part my car needed! More

by tokails110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AMBER Mitchell
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April 27, 2024

Amber was clear and concise about the repairs needed and worked with me relative to the repair costs. Repair work took longer than anticipated because of the need for an additional part but otherwise was su More

by bwasko48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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April 26, 2024

Awesome service would highly recommend and will bring all of my vehicles to their service department More

by jandrew.top.ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our service department. Providing awesome service is our top priority, and we're delighted that you would highly recommend us and entrust us with all of your vehicle servicing needs. Your satisfaction and loyalty mean the world to us, and we truly appreciate your kind words. If you ever need anything else or have any further feedback, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you and your vehicles again in the future!

Helpful
April 26, 2024

Dealership helped me promptly and quickly upon arriving and answered all my question with knowledge. More

by evanverth1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Helpful
April 25, 2024

The part was expensive at Laird Noller Hyundai but very much appreciated Quicklane installing it for me! More

by dspencer1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts manager was very helpful!
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're glad to hear that Quicklane was able to install the part for you. Your satisfaction is important to us, and we're grateful for your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again soon!

Helpful
April 24, 2024

Rear brakes and rotors still have spongy brake pedal feel and have had front done More

by jimforegolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

We're sorry to hear about the ongoing issue with your rear brakes and rotors despite having the front ones serviced. Your safety and satisfaction are our top priorities, and we want to ensure that this matter is resolved promptly. Please reach out to our management team at 785-843-3500 so we can address your concerns and work to find a solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further.

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