Laird Noller Ford of Lawrence - Service Center

I really like the lady who was the service writer for my visit. However, I went in for a recall and an oil change and the bill came over $500. I'm usually satisfied with the service department there, howeve visit. However, I went in for a recall and an oil change and the bill came over $500. I'm usually satisfied with the service department there, however I feel like they were trying to sell me more products and services that I needed. In order to get the recall done I had to buy a new battery which is almost $275. I also believe they were trying to sell me a set of tires because they said my tires were dry rotted. That may be true however I was leaving town so couldn't verify it. I'm not questioning your honesty but it always seems like the dealership always tries to upsell me on more products and services. Again, this is just a comment and I'm not 100% sure. I plan to still use your services More

A hassle free oil and filter change! I was greeted and checked in quickly and my services were completed in under an hour! I was greeted and checked in quickly and my services were completed in under an hour! More

Nice people, service is excellent, my car was taken into the shop on time and repairs were made in a timely fashion into the shop on time and repairs were made in a timely fashion More

Very courteous and knowledgeable, Khrista Bell was a joy to be around and made sure I was taken care of to be around and made sure I was taken care of More

Haliey was friendly and nice. Overall though I was not pleased. I took the truck in to get it fixed at 7:00 am. I had to call at 4pm to find out the status on the repair. I do not Overall though I was not pleased. I took the truck in to get it fixed at 7:00 am. I had to call at 4pm to find out the status on the repair. I do not think they had looked at it. Was told it needed a part and that would need to be ordered. Not very good communication on what was going on. More

I scheduled a Saturday morning appointment a week ahead of time and then during the week I received multiple emails reminding me of the appointment. Then I drive to the station on Saturday morning and nobo of time and then during the week I received multiple emails reminding me of the appointment. Then I drive to the station on Saturday morning and nobody is there and it is closed and there’s a sign on the window that says we are closed and taking inventory today. So it was a waste of a fair amount of my Saturday morning. When I rescheduled and came back. The person at the counter was not very empathetic to their mistake, however, he eventually understood the inconvenience, and I received a discount on the Service. All in all I would rate the experience as average. More

Very pleasant and efficient service rep. , and great mechanic who explained his work in a clear and friendly way! , and great mechanic who explained his work in a clear and friendly way! More

Mostly prompt service. Tire rotation & oil change went well. Waiting room is nice. I was kept updated on service. Tire rotation & oil change went well. Waiting room is nice. I was kept updated on service. More

Service rep, Hailey, was excellent. I trust her. She answered every question and even got the mechanic to show me where the damage was. I trust her. She answered every question and even got the mechanic to show me where the damage was. More

I brought my used vehicle in for a safety recall, and Laird Noller Ford provided outstanding service from start to finish. Not only did they take care of the recall, but they also diagnosed a few minor i Laird Noller Ford provided outstanding service from start to finish. Not only did they take care of the recall, but they also diagnosed a few minor issues and repaired my brakes—all in one day. Most of the work was covered by our warranty, and the rest was very reasonably priced. Their customer service was excellent, and they even offered a shuttle service if I needed it. I’m loyal to companies that provide excellent customer service, and Laird Noller Ford has definitely earned my loyalty. I’ll be bringing my vehicle here from now on! More