Laird Noller Ford of Lawrence - Service Center

It’s very disappointing to buy a vehicle and less than a month later you’re told that the vehicle you purchased needs repair work that will possibly cost you several hundreds of dollars , that’s just not ri month later you’re told that the vehicle you purchased needs repair work that will possibly cost you several hundreds of dollars , that’s just not right . Now I’m going to have to have the battery checked and possibly have to replace that too . I’m just not the lest bit happy with my purchase . More

I’m not pleased with the vehicle I purchased, I found out that the front windshield is an aftermarket window and the Collision alert system is not available, so it’s going to cost me several hundred dollars that the front windshield is an aftermarket window and the Collision alert system is not available, so it’s going to cost me several hundred dollars to get it fixed , when someone buys a replacement vehicle , they should not have to put money into it in less than a month after purchase . More

Jayden was most helpful in helping with my radiator hose repair situation. I really appreciated her professional approach. She created a pleasant experience. Thank you, Jayden! repair situation. I really appreciated her professional approach. She created a pleasant experience. Thank you, Jayden! More

Everyone makes mistakes but last oil change drain plug was only finger tight. Car had to be towed. Have discussed with Manager. Have been a customer pf Laird Noller for over 40 years. was only finger tight. Car had to be towed. Have discussed with Manager. Have been a customer pf Laird Noller for over 40 years. More

Great service, friendly staff and fair prices. Completed service on my vehicle ahead of promised date. Completed service on my vehicle ahead of promised date. More

Nice couches and chairs for waiting on your car, along with water, coffee, etc. Dealer personnel were very friendly and welcoming. with water, coffee, etc. Dealer personnel were very friendly and welcoming. More

Katlyn was very helpful and and kept us in the loop relative to the status of our repair. relative to the status of our repair. More

Amber did an excellent job communicating with me and making sure I had a vehicle to drive while my vehicle had some major work completed. making sure I had a vehicle to drive while my vehicle had some major work completed. More

Poorest service ever from this dealership! Will never buy another Ford again going to Honda. Will never buy another Ford again going to Honda. More

Great customer waiting area. Nice reps. Informed us tires were low tread and rotating them would be unnecessary. Discounted full service cost to reflect that. Offered pricing Nice reps. Informed us tires were low tread and rotating them would be unnecessary. Discounted full service cost to reflect that. Offered pricing for new tires. More