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Laird Noller Ford of Lawrence - Service Center

Lawrence, KS

4.0
935 Reviews

935 Reviews of Laird Noller Ford of Lawrence - Service Center

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December 01, 2024

I brought my work truck in to get 2 different things taken care of. I told them I needed to pick it up Monday night, which was 3 business days. It did not get done, I didn’t receive any phone calls and More

by wrinkleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 02, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for this experience and rest assured your concern will be raised with the top levels of management. Thanks for your feedback, as we take it all seriously and use it to continuously improve. If you would like to provide further info my email address is amancuso@lairdnoller.com and my name is Angela

December 01, 2024

Repairs were very good. I had a lack of communication with the service rep. The parts took an extra day because the service rep did not look at my emails or texts saying to More

by muellerjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayde
Dec 02, 2024 -

Laird Noller Ford of Lawrence responded

We apologize for this experience and rest assured your concern will be raised with the top levels of management. Thanks for your feedback, as we take it all seriously and use it to continuously improve.

November 30, 2024

Very professional. Service is performed fast and accurate. The staff kept me informed about any problems or delays. More

by thvermilye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Dec 02, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

November 28, 2024

I've had great experiences with Laird Noller Ford in Lawrence for both routine service as well as repairs. More

by TCDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde Collie, Josh Andrew
Nov 29, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our dealership! We appreciate you very much!

November 27, 2024

Nice people to work with, relatively quick service time, fair prices for the service completed More

by AUSTINCOTHERN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber
Nov 27, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with our service department.

November 26, 2024

The service was fast, efficient and without a problem. The team was very courteous and knowledgeable. More

by thomasjody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Nov 26, 2024 -

Laird Noller Ford of Lawrence responded

Thanks so much for taking the time to review our store. We are thrilled you had a great experience.

November 25, 2024

Laird Noller in Lawrence always gives me awesome service. I usually talk to Jayde in the service department. She always does a great job. She explains everything so that I understand. I'm old and retired and More

by barbarasdecker
Recommend Dealer
Yes
Employees Worked With
Jayde Colley unsure of mechanic but he did an awesome job
Nov 25, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our dealership! We appreciate you very much!

November 23, 2024

Steve is the goat thank you for the quick and easy service from you. Thanks More

by PRINCIPATO.JAKE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve at service desk
Nov 25, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our dealership and service department! We appreciate you very much!

November 23, 2024

They did a safety recall for me. Performed efficiently as scheduled and everyone was courteous. More

by SEG
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Andrew
Nov 25, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our dealership with our service department. We appreciate you very much!

November 23, 2024

Fast service and fixed my cars issues and got me back on the road would take my car back to this shop if I have any more issue More

by Brandon cummins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Laird Noller Ford of Lawrence responded

Thanks for recognizing our employees and for sharing your positive experience with at our service department. We appreciate you very much!

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